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IHI QI 102 2025-2026 EXAM QUESTIONS AND
CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) ||ALREADY GRADED A+||NEWEST
VERSION
Quiz: Which of the following statements is true?
Ans: All of the above
The Model for Improvement is appropriate for all types of improvement efforts
and has been used successfully by thousands of health care organizations in
many countries to improve a variety of health care processes and outcomes.
However, there are other useful models to guide improvement out there.
Studies have shown that it is more important for an organization to have a
standard road map to conduct improvement projects rather than have any
specific framework. Lean focuses on improving value from the customer's point
of view, by reducing waste of time and resources.
Quiz: An orthopedic clinic in a busy metropolitan area would like to
improve its patient scheduling process. More specifically, the clinic
wants to improve its efficiency and the satisfaction of its patients.The
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orthopedic clinic plans the change to improve scheduling, and then it
carries out a small test of change with three patients on Tuesday
morning.
What's the next thing the clinic's improvement team should do?
Ans: Measure to see if the change led to improvement.
The team has planned a test of change and now they've done the test. The
team must now study how the test went (the "S" part of the PDSA cycle). They
can look at a mix of process measures (such as how often appointments started
on time) and outcome measures (such as how satisfied the patients were with
the new process).
Quiz: An orthopedic clinic in a busy metropolitan area would like to
improve its patient scheduling process. More specifically, the clinic
wants to improve its efficiency and the satisfaction of its patients.
Applying the Model for Improvement to the clinic's improvement
goal, which of the following is the most reasonable aim statement?
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Ans: Increase the number of patients reporting they are "very satisfied" with
the clinic's scheduling by 50 percent within six months.
An aim statement must specify "how good, by when." Improving patient
satisfaction with scheduling is a reasonable goal. Answer D is best described as
an opportunity statement, as it contains no specifics about how much the clinic
must improve, nor by when. Answer C is more of a "change" statement than an
aim statement.
Quiz: The Model for Improvement begins with three questions
designed to clarify the following concepts:
Ans: Aims, measures, changes
The Model for Improvement begins with three fundamental questions about any
given improvement, designed to address the aim (what are we trying to
accomplish?), the measures to be used (how will we know a change is an
improvement?) and the changes to be used (what changes can we make that will
result in an improvement?).
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