MA500 Exam1 Latest Questions and
correct Answers
Some offices have a policy to answer the phone within how many rings? - correct answer-3
The first thing the medical assistant should do when answering the phone is what? - correct answer-
Once a caller is placed on hold, how often should we check in on them? - correct answer-
When taking messages, what items should be available to ensure proper documentation of the call and
creating an organized message? - correct answer-
What is speed dialing? - correct answer-
What is call forwarding? - correct answer-
What is call park? - correct answer-
What is caller ID? - correct answer-
What is voicemail? - correct answer-
If a patient calls and asks to speak to a specific person at the office, what should the medical assistant
do? - correct answer-
In most cases a new call is placed on hold while the previous call is handled. However, there are some
exceptions. What are they? - correct answer-
Even if the physician is in the office, most do not take calls. Why is this? - correct answer-
When taking a message about a patient, what information should the medical assistant be sure to
include? - correct answer-
When a patient calls for a test result, what is the medical assistant to do? - correct answer-
When a patient calls for a prescription refill, what information should the medical assistant be sure to
obtain? - correct answer-
Drug company representatives sometimes drop by, but if they hope to talk to the physician they usually
must call and do what? - correct answer-
There are times when the medical assistant is the only person in the office, no licensed professional is
available and a caller calls in with an emergency. What are the guidelines for dealing with such a call? -
correct answer-
correct Answers
Some offices have a policy to answer the phone within how many rings? - correct answer-3
The first thing the medical assistant should do when answering the phone is what? - correct answer-
Once a caller is placed on hold, how often should we check in on them? - correct answer-
When taking messages, what items should be available to ensure proper documentation of the call and
creating an organized message? - correct answer-
What is speed dialing? - correct answer-
What is call forwarding? - correct answer-
What is call park? - correct answer-
What is caller ID? - correct answer-
What is voicemail? - correct answer-
If a patient calls and asks to speak to a specific person at the office, what should the medical assistant
do? - correct answer-
In most cases a new call is placed on hold while the previous call is handled. However, there are some
exceptions. What are they? - correct answer-
Even if the physician is in the office, most do not take calls. Why is this? - correct answer-
When taking a message about a patient, what information should the medical assistant be sure to
include? - correct answer-
When a patient calls for a test result, what is the medical assistant to do? - correct answer-
When a patient calls for a prescription refill, what information should the medical assistant be sure to
obtain? - correct answer-
Drug company representatives sometimes drop by, but if they hope to talk to the physician they usually
must call and do what? - correct answer-
There are times when the medical assistant is the only person in the office, no licensed professional is
available and a caller calls in with an emergency. What are the guidelines for dealing with such a call? -
correct answer-
