D372 - WMM1 TASK 3 - ANALYZES
COMPLEX PROBLEMS WITH CORRECT
ANSWER
STEP 1: Complete an Iceberg Tool for this case study.
1. What are the key events in this case study?
The key event for the case study is the reluctance by data analysts to learn and transition to newer
analytical tools as requested by the company CEO.
2. What patterns do you notice in the key events of this case study?
Jamal’s concern about the difficulty in both learning the new tools and the impact to service
level/customer satisfaction during the changeover will impact all parties.
3. What structure(s) explain the patterns of events in this case study?
The CEO driving changes when they are only looking to the end results and not consitering all factors
involved in getting to the end results.
STEP 2: Draw “Behavior Over Time” Diagrams.
This study source was downloaded by 100000895120555 from CourseHero.com on 01 -16-2025 02:14:33 GMT -06:00
https://www.coursehero.com/file/235034292/D372-WMM1-Task-3-Analyzes-Complex-Problemsdocx/
COMPLEX PROBLEMS WITH CORRECT
ANSWER
STEP 1: Complete an Iceberg Tool for this case study.
1. What are the key events in this case study?
The key event for the case study is the reluctance by data analysts to learn and transition to newer
analytical tools as requested by the company CEO.
2. What patterns do you notice in the key events of this case study?
Jamal’s concern about the difficulty in both learning the new tools and the impact to service
level/customer satisfaction during the changeover will impact all parties.
3. What structure(s) explain the patterns of events in this case study?
The CEO driving changes when they are only looking to the end results and not consitering all factors
involved in getting to the end results.
STEP 2: Draw “Behavior Over Time” Diagrams.
This study source was downloaded by 100000895120555 from CourseHero.com on 01 -16-2025 02:14:33 GMT -06:00
https://www.coursehero.com/file/235034292/D372-WMM1-Task-3-Analyzes-Complex-Problemsdocx/
