IT Foundations Exam Question And
Accurate Solutions
You are helping a friend build his new home computer. After completing the assembly,
you discover that none of the unused expansion slots have covers, and you cannot find
the slot covers anywhere. You suspect that your friend threw them away along with
packing material for the case, thinking that they were simply unneeded metal
punchouts. Why should you go through the trouble of finding new slot covers and
installing them on the unused slots? - Answer -✔✔1. To keep air circulating properly
inside the computer case.
2. To keep foreign objects out of the case.
What should a technician do next after reporting an incident in the incident response
process? - Answer -✔✔Document the incident
An IBM computer is giving one long beep and one short beep when turned on. The
computer does not boot up. What should you do to troubleshoot the problem? - Answer
-✔✔Check the motherboard
Mark is the network administrator in his building and is responsible for training all the
new technicians on various troubleshooting techniques. He is instructing them on
documenting their actions at the end of the troubleshooting process. What should he
NOT encourage them to document at that time? - Answer -✔✔Theories used
Maria, a user, is unable to access websites and has reported connectivity issues with
pop-ups on the screen. John, a technician, removes malware and then is able to ping
the router and access the websites. What are the next steps that the technician should
perform to troubleshoot the issue? - Answer -✔✔1. Verify full system functionality
2. Documents findings, actions, and outcomes
You are instructing new IT technicians on the reasons why a computer's complementary
metal-oxide semiconductor (CMOS) battery should be replaced. What event is an early
indication that you may need to replace it? - Answer -✔✔The computer's internal clock
loses time at startup.
You have purchased a program that requires a joystick. What types of computer port
could allow you to attach a joystick? - Answer -✔✔1. A USB port
2. A DA-15 port
A network technician is troubleshooting an issue and has established a theory of
probable cause. What steps should the network technician take next? - Answer -
✔✔Test the theory to determine cause
,Alice needs to connect many external devices to her PC. Which expansion card would
enable her to connect the largest number of devices? - Answer -✔✔USB expansion
card
You replaced a processor with a newer processor that should run at much higher
speed. However, your system does not identify the processor correctly, and the
processor runs at the same speed as the old processor. What could you do to correct
this problem? - Answer -✔✔Update the BIOS
You are troubleshooting a problem with a computer. After analyzing the problem, you
determine a possible cause of the problem. You test your theory, but determine that the
theory is not correct. What two steps could you take next? - Answer -✔✔1. Escalate the
problem
2. Establish a new theory
A user has been using his desktop computer on a daily basis for over a year now.
Today, when he starts his computer, he notices that the computer does not power on.
You have been dispatched to troubleshoot the problem. What could be the reason for
this? - Answer -✔✔The power supply is bad
You are teaching a class on computer hardware to new IT technicians. You are
discussing the component of an Advanced Technology eXtended (ATX) motherboard
that supports communication between the central processing unit (CPU) and random
access memory (RAM). Which component provides this functionality? - Answer -
✔✔Northbridge chip
You are a desktop engineer for Verigon Corporation. Gloria requires a PCI network
interface card and a PCI sound card installed in her computer. Her computer has three
PCI slots, two of which contain the video card and the modem, respectively. What card
should you use to attach both the PCI network interface card and sound card to the
computer? - Answer -✔✔Riser Card
You are performing some hardware upgrades on an old computer. You notice that the
computer has an available Peripheral Component Interconnect (PCI) slot. What is an
accurate characterization of this architecture? - Answer -✔✔The PCI architecture
supports 32- and 64-bit data transfers.
You have been instructed to build a new computer using an existing Advanced
Technology Extended (ATX) motherboard. You must purchase a computer case that will
be able to hold this motherboard. What are the dimensions of the motherboard? -
Answer -✔✔12 inches wide by 9.6 inches deep
You were recently hired as an IT technician. The IT supervisor informs you that many of
the desktop computers have Advanced Technology Extended (ATX) motherboards.
, What is a true statement regarding these computers? - Answer -✔✔An ATX
motherboard can support a maximum of seven expansion slots
A technician has replaced a faulty 500 GB HDD with a 1 TB HDD in a laptop. However,
after the replacement, the laptop is still detecting the new 1 TB HDD as the older 500
GB HDD. What will the technician do to resolve this problem? - Answer -✔✔Flash the
BIOS
You have begun the process of replacing the CPU in your computer by physically
installing the CPU. You must ensure that the motherboard recognizes the new CPU.
What should you do first? - Answer -✔✔Update the firmware.
You need to install a TV tuner adapter card in a computer. What are the necessary
steps? - Answer -✔✔1. Plugging the TV tuner adapter card into the PCI slot.
2. Plugging the audio cable into the TV tuner adapter card and sound card.
3. Plugging the antenna into the TV tuner adapter card.
What is a series of system checks performed during the initial bootup of a computer
system? - Answer -✔✔POST (Power-on Self-Test)
What acronym represents the extensible technology that supersedes and improves
upon the role that the BIOS plays in traditional systems? - Answer -✔✔UEFI (Unified
Extensible Firmware Interface)
While installing the Hyper-V, you receive an error that software is unable to install. What
configuration options will you check? - Answer -✔✔Virtualization support
Which motherboard component is most likely having an issue if the slower onboard
peripherals like USB and LAN ports are not functioning properly? - Answer -
✔✔Southbridge
A user contacts you regarding his front panel connectors on his PC. He wants to plug a
device into one of those ports. What feature are you least likely to see as a front-panel
connector on a motherboard? - Answer -✔✔SCSI Port (Small Computer Systems
Interface)
What expansion slot uses a serial connection? - Answer -✔✔PCIe
You have purchased a program that requires a joystick. What types of computer ports
could allow you to attach a joystick? - Answer -✔✔1. A USB port
2. A DA-15 port
What is a small program that is read into memory and is executed after the BIOS
bootup? - Answer -✔✔MBR (Master Boot Record)
Accurate Solutions
You are helping a friend build his new home computer. After completing the assembly,
you discover that none of the unused expansion slots have covers, and you cannot find
the slot covers anywhere. You suspect that your friend threw them away along with
packing material for the case, thinking that they were simply unneeded metal
punchouts. Why should you go through the trouble of finding new slot covers and
installing them on the unused slots? - Answer -✔✔1. To keep air circulating properly
inside the computer case.
2. To keep foreign objects out of the case.
What should a technician do next after reporting an incident in the incident response
process? - Answer -✔✔Document the incident
An IBM computer is giving one long beep and one short beep when turned on. The
computer does not boot up. What should you do to troubleshoot the problem? - Answer
-✔✔Check the motherboard
Mark is the network administrator in his building and is responsible for training all the
new technicians on various troubleshooting techniques. He is instructing them on
documenting their actions at the end of the troubleshooting process. What should he
NOT encourage them to document at that time? - Answer -✔✔Theories used
Maria, a user, is unable to access websites and has reported connectivity issues with
pop-ups on the screen. John, a technician, removes malware and then is able to ping
the router and access the websites. What are the next steps that the technician should
perform to troubleshoot the issue? - Answer -✔✔1. Verify full system functionality
2. Documents findings, actions, and outcomes
You are instructing new IT technicians on the reasons why a computer's complementary
metal-oxide semiconductor (CMOS) battery should be replaced. What event is an early
indication that you may need to replace it? - Answer -✔✔The computer's internal clock
loses time at startup.
You have purchased a program that requires a joystick. What types of computer port
could allow you to attach a joystick? - Answer -✔✔1. A USB port
2. A DA-15 port
A network technician is troubleshooting an issue and has established a theory of
probable cause. What steps should the network technician take next? - Answer -
✔✔Test the theory to determine cause
,Alice needs to connect many external devices to her PC. Which expansion card would
enable her to connect the largest number of devices? - Answer -✔✔USB expansion
card
You replaced a processor with a newer processor that should run at much higher
speed. However, your system does not identify the processor correctly, and the
processor runs at the same speed as the old processor. What could you do to correct
this problem? - Answer -✔✔Update the BIOS
You are troubleshooting a problem with a computer. After analyzing the problem, you
determine a possible cause of the problem. You test your theory, but determine that the
theory is not correct. What two steps could you take next? - Answer -✔✔1. Escalate the
problem
2. Establish a new theory
A user has been using his desktop computer on a daily basis for over a year now.
Today, when he starts his computer, he notices that the computer does not power on.
You have been dispatched to troubleshoot the problem. What could be the reason for
this? - Answer -✔✔The power supply is bad
You are teaching a class on computer hardware to new IT technicians. You are
discussing the component of an Advanced Technology eXtended (ATX) motherboard
that supports communication between the central processing unit (CPU) and random
access memory (RAM). Which component provides this functionality? - Answer -
✔✔Northbridge chip
You are a desktop engineer for Verigon Corporation. Gloria requires a PCI network
interface card and a PCI sound card installed in her computer. Her computer has three
PCI slots, two of which contain the video card and the modem, respectively. What card
should you use to attach both the PCI network interface card and sound card to the
computer? - Answer -✔✔Riser Card
You are performing some hardware upgrades on an old computer. You notice that the
computer has an available Peripheral Component Interconnect (PCI) slot. What is an
accurate characterization of this architecture? - Answer -✔✔The PCI architecture
supports 32- and 64-bit data transfers.
You have been instructed to build a new computer using an existing Advanced
Technology Extended (ATX) motherboard. You must purchase a computer case that will
be able to hold this motherboard. What are the dimensions of the motherboard? -
Answer -✔✔12 inches wide by 9.6 inches deep
You were recently hired as an IT technician. The IT supervisor informs you that many of
the desktop computers have Advanced Technology Extended (ATX) motherboards.
, What is a true statement regarding these computers? - Answer -✔✔An ATX
motherboard can support a maximum of seven expansion slots
A technician has replaced a faulty 500 GB HDD with a 1 TB HDD in a laptop. However,
after the replacement, the laptop is still detecting the new 1 TB HDD as the older 500
GB HDD. What will the technician do to resolve this problem? - Answer -✔✔Flash the
BIOS
You have begun the process of replacing the CPU in your computer by physically
installing the CPU. You must ensure that the motherboard recognizes the new CPU.
What should you do first? - Answer -✔✔Update the firmware.
You need to install a TV tuner adapter card in a computer. What are the necessary
steps? - Answer -✔✔1. Plugging the TV tuner adapter card into the PCI slot.
2. Plugging the audio cable into the TV tuner adapter card and sound card.
3. Plugging the antenna into the TV tuner adapter card.
What is a series of system checks performed during the initial bootup of a computer
system? - Answer -✔✔POST (Power-on Self-Test)
What acronym represents the extensible technology that supersedes and improves
upon the role that the BIOS plays in traditional systems? - Answer -✔✔UEFI (Unified
Extensible Firmware Interface)
While installing the Hyper-V, you receive an error that software is unable to install. What
configuration options will you check? - Answer -✔✔Virtualization support
Which motherboard component is most likely having an issue if the slower onboard
peripherals like USB and LAN ports are not functioning properly? - Answer -
✔✔Southbridge
A user contacts you regarding his front panel connectors on his PC. He wants to plug a
device into one of those ports. What feature are you least likely to see as a front-panel
connector on a motherboard? - Answer -✔✔SCSI Port (Small Computer Systems
Interface)
What expansion slot uses a serial connection? - Answer -✔✔PCIe
You have purchased a program that requires a joystick. What types of computer ports
could allow you to attach a joystick? - Answer -✔✔1. A USB port
2. A DA-15 port
What is a small program that is read into memory and is executed after the BIOS
bootup? - Answer -✔✔MBR (Master Boot Record)
