QI 102: Management Exam 3 UPDATED
Exam Questions and CORRECT
Answers
An orthopedic clinic in a busy metropolitan area would like to improve its patient scheduling
process. More specifically, the clinic wants to improve its efficiency and the satisfaction of its
patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the following is
the most reasonable aim statement?
Create an efficient process for scheduling return appointments at the time of checkout.
Increase the number of patients reporting they are "very satisfied" with the clinic's scheduling by
50 percent within six months.
Implement two PDSA cycles within six months of beginning the project.
Modify the scheduling process to allow both front desk staff AND nurses to directly schedule
appointments. - CORRECT ANSWER - Increase the number of patients reporting they are
"very satisfied" with the clinic's scheduling by 50 percent within six months.
The Model for Improvement begins with three questions designed to clarify the following
concepts: - CORRECT ANSWER - Aims, measures, changes
An orthopedic clinic in a busy metropolitan area would like to improve its patient scheduling
process. More specifically, the clinic wants to improve its efficiency and the satisfaction of its
patients.After assembling a team and working through the three questions of the Model for
Improvement, the orthopedic clinic decides to implement an automated reminder phone call 24
hours prior to each clinical appointment. The clinic's improvement team hopes that this small
change will improve scheduling.
What is the team's next step?
, Develop their project-level measures.
Take a well-deserved break.
Report their results to clinic leadership and prepare a poster for a national meeting.
Test their change plan using the PDSA cycle. - CORRECT ANSWER - Test their change
plan using the PDSA cycle.
When trying to improve a process, one reason to use PDSA cycles rather than a more traditional
version of the scientific method (such as a randomized, controlled trial) is that:
PDSA cycles are easier to run with a large team of people.
The results of PDSA cycles are more generalizable than other methods.
PDSA cycles provide a mechanism to adjust improvement ideas as the project progresses.
All of the above - CORRECT ANSWER - PDSA cycles provide a mechanism to adjust
improvement ideas as the project progresses.
Which of the following statements is true?
The Model for Improvement is appropriate for many types of clinical improvement efforts.
The Model for Improvement is one of multiple improvement models applicable to health care.
Lean is a helpful methodology for improving value and reducing waste in health care.
All of the above - CORRECT ANSWER - All of the above
Aim Statement #1:
We aim to reduce harm and improve patient safety for all of our internal and external customers.
Strong
Weak - CORRECT ANSWER - Weak
Aim Statement #2:
Exam Questions and CORRECT
Answers
An orthopedic clinic in a busy metropolitan area would like to improve its patient scheduling
process. More specifically, the clinic wants to improve its efficiency and the satisfaction of its
patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the following is
the most reasonable aim statement?
Create an efficient process for scheduling return appointments at the time of checkout.
Increase the number of patients reporting they are "very satisfied" with the clinic's scheduling by
50 percent within six months.
Implement two PDSA cycles within six months of beginning the project.
Modify the scheduling process to allow both front desk staff AND nurses to directly schedule
appointments. - CORRECT ANSWER - Increase the number of patients reporting they are
"very satisfied" with the clinic's scheduling by 50 percent within six months.
The Model for Improvement begins with three questions designed to clarify the following
concepts: - CORRECT ANSWER - Aims, measures, changes
An orthopedic clinic in a busy metropolitan area would like to improve its patient scheduling
process. More specifically, the clinic wants to improve its efficiency and the satisfaction of its
patients.After assembling a team and working through the three questions of the Model for
Improvement, the orthopedic clinic decides to implement an automated reminder phone call 24
hours prior to each clinical appointment. The clinic's improvement team hopes that this small
change will improve scheduling.
What is the team's next step?
, Develop their project-level measures.
Take a well-deserved break.
Report their results to clinic leadership and prepare a poster for a national meeting.
Test their change plan using the PDSA cycle. - CORRECT ANSWER - Test their change
plan using the PDSA cycle.
When trying to improve a process, one reason to use PDSA cycles rather than a more traditional
version of the scientific method (such as a randomized, controlled trial) is that:
PDSA cycles are easier to run with a large team of people.
The results of PDSA cycles are more generalizable than other methods.
PDSA cycles provide a mechanism to adjust improvement ideas as the project progresses.
All of the above - CORRECT ANSWER - PDSA cycles provide a mechanism to adjust
improvement ideas as the project progresses.
Which of the following statements is true?
The Model for Improvement is appropriate for many types of clinical improvement efforts.
The Model for Improvement is one of multiple improvement models applicable to health care.
Lean is a helpful methodology for improving value and reducing waste in health care.
All of the above - CORRECT ANSWER - All of the above
Aim Statement #1:
We aim to reduce harm and improve patient safety for all of our internal and external customers.
Strong
Weak - CORRECT ANSWER - Weak
Aim Statement #2:
