100% Quality Answers
What is conflict? - correct answers ✔✔A struggle between opposing forces. Clash, Fight, battle, struggle
What is role ambiguity? - correct answers ✔✔uncertainty about what is expected when assuming a role
What is role overload? - correct answers ✔✔Person is unable to accomplish what is expected within the
a lot of time frame.
What is role negotiation? - correct answers ✔✔Process of preventing role conflicts,role ambiguities,, and
role overload.
What is nominal group technique? - correct answers ✔✔Group participation method for making
decisions
What is negotiation? - correct answers ✔✔Conferring, discussing, or bargaining to reach an agreement
What is sexual harassment? - correct answers ✔✔Making unwanted and offensive sexual advances,
remarks, or acts.
What is a Hostage Situation? - correct answers ✔✔Situation of holding a person or persons in a
restricted state against their will
What is conflict theory? - correct answers ✔✔Closely related to power and political issues are, can be
constructive or destructive, off the level of conflict anxiety is necessary for affective functioning,. It is a
warning to management that something is amiss, and they should stimulate a search for new solutions
to problem-solving, clarification of a practice, establish with norms, And determination of group
boundaries
,Sources of Conflict - correct answers ✔✔incompatible goals, differentiation, interdependence, scarce
resources, ambiguous rules, poor communication
BOX 6-1 Model for Managing Conflict - correct answers ✔✔Determine the basis of the conflict:
Intrapersonal
Interpersonal
Group
Intergroup
Organizational
Analyze the sources of the conflict:
Cultural differences
Different facts
Separate pieces of information
Different perceptions of the event
Defining the problem differently
Divergent views of power and authority
Role conflicts
Number of organizational levels
Degree of association
Parties dependent on others
Competition for scarce resources
Ambiguous jurisdictions
Need for consensus
Communication barriers
Separation in time and space
Accumulation of unresolved conflict
Consider alternative approaches to conflict
management:
Avoiding
, Accommodating
Compromising
Competing
Choose the last appropriate approach.
Implement comfort management strategy.
Evaluate the results.
BOX 6-2 Types of Conflict - correct answers ✔✔Intrasender
Intersender
Interrole
Person-role
Interperson
Intragroup
Intergroup
Role ambiguity
Role overload
BOX 6-3 Reactions to Conflict - correct answers ✔✔Sublimation
Vigorous physical exercise
Increased efforts
Identification
Reinterpreting goals
Substituting goals
Rationalization
Attention getting
Reaction formation
Flight into fantasy
Projection
Displacement