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Enrollment applications must be received by Wellcare no later than calendar day(s)
following receipt from the beneficiary.
1
Which elements are available as part of Wellcare's Sales Support model?
All of these
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan
premiums
False
Prior to completing the enrollment form, broker/agents should always confirm the beneficiary's
primary care provider (PCP) and/or specialists
True
At the end of this course, there will be a Mastery Exam. Agents must achieve a passing score
of 85% or higher to successfully complete this course
True
, Brokers/Agents may be investigated after being suspected of noncompliant activity reported
through a
Resources & Updates
=
Your Success is Our Mission!
local/regional or media use.
Complaint Tracking Module
(CTM) True
Grievance
Secret Shop Finding CustomPoint sales material order dates will
be posted on Wellcare.com
A broker/agent who has
False
never had any verbal
warnings cannot be issued The online Centene Workbench self-
service portal enables you to
a Corrective Action Plan.
All of these
False
The TPMO disclaimer must be used
Wellcare does not need
by any TPMO that sells plans on
to be informed of all
behalf of more than one MA plan
marketing/sales events
provider. The disclaimer must be:
at which plans or
materials will be
presented or
distributed (formaland
informal).
False
Marketing benefits in a service
area where those benefits are not
available is prohibited and
considered misleading unless that
is unavoidable because of
, Resources v& vUpdates: v
Your v Success v is v Our v Mission!
Enrollment applications must be received by Wellcare no later than calendar day(s)
following receipt from the beneficiary.
1
Which elements are available as part of Wellcare's Sales Support model?
All of these
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan
premiums
False
Prior to completing the enrollment form, broker/agents should always confirm the beneficiary's
primary care provider (PCP) and/or specialists
True
At the end of this course, there will be a Mastery Exam. Agents must achieve a passing score
of 85% or higher to successfully complete this course
True
, Brokers/Agents may be investigated after being suspected of noncompliant activity reported
through a
Resources & Updates
=
Your Success is Our Mission!
local/regional or media use.
Complaint Tracking Module
(CTM) True
Grievance
Secret Shop Finding CustomPoint sales material order dates will
be posted on Wellcare.com
A broker/agent who has
False
never had any verbal
warnings cannot be issued The online Centene Workbench self-
service portal enables you to
a Corrective Action Plan.
All of these
False
The TPMO disclaimer must be used
Wellcare does not need
by any TPMO that sells plans on
to be informed of all
behalf of more than one MA plan
marketing/sales events
provider. The disclaimer must be:
at which plans or
materials will be
presented or
distributed (formaland
informal).
False
Marketing benefits in a service
area where those benefits are not
available is prohibited and
considered misleading unless that
is unavoidable because of
, Resources v& vUpdates: v
Your v Success v is v Our v Mission!
