EGCC - BUS209 - Customer Service - Module Quiz -
Building Customer Relationships-Exam Questions
with Verified Correct Answers | Guaranteed A+
A CSW can demonstrate respect for a customer by . - ✔✔giving them time and
attention to resolve their concerns and meet their needs
A good customer service worker may sometimes recommend a competitor's service or
product. - ✔✔true
It is more valuable to the business to know your competition than to know your
individual customers. - ✔✔false
Which of the following actions most closely demonstrates empathy to your customer? -
✔✔telling them that you feel bad with them
Customers are more interested in the technical aspects of a product than how it is going
to improve their lives. - ✔✔false
A company is most likely to be judged by the customer based on . - ✔✔the person
that they are interacting with
Customer retention is usually the result of great customer service from every member
on a company's team. - ✔✔true
Knowing your competition is a valuable customer service tactic. - ✔✔true
Building Customer Relationships-Exam Questions
with Verified Correct Answers | Guaranteed A+
A CSW can demonstrate respect for a customer by . - ✔✔giving them time and
attention to resolve their concerns and meet their needs
A good customer service worker may sometimes recommend a competitor's service or
product. - ✔✔true
It is more valuable to the business to know your competition than to know your
individual customers. - ✔✔false
Which of the following actions most closely demonstrates empathy to your customer? -
✔✔telling them that you feel bad with them
Customers are more interested in the technical aspects of a product than how it is going
to improve their lives. - ✔✔false
A company is most likely to be judged by the customer based on . - ✔✔the person
that they are interacting with
Customer retention is usually the result of great customer service from every member
on a company's team. - ✔✔true
Knowing your competition is a valuable customer service tactic. - ✔✔true
