ASAP-PACE CERTIFICATION QUESTIONS & ANSWERS
What are the 4 communication styles? - Answers- 1. The Director: direct and guarded,
firm and forceful, confident and competitive, decisive and determined. A risk-taker.
2. The Socializer: direct and open, outgoing, optimistic, enthusiastic
3. Relater: indirect and open, team player, likes stability, cares deeply about
relationships.
4. The Thinker: Indirect and guarded, self-controlled and cautious. Prefers analysis over
emotion. Likes clarity and order.
Strategies For Networking - Answers- Develop Your 30-second Commercial
Practice Engaging Conversation
Focus on Quality over Quantity
Follow Up & Start Now
5 levels of leadership -John Maxwell - Answers- 1. Position low level leadership earned
because of job title alone.
2. Permission (Relationship) People Follow because they want to.
3. Production (Results)People follow because of what you've done for the organization
4. People Development (Reproduction)People follow because of what you've done for
them.
5. Pinnacle (Respect)People follow you because of who you are and what you
represent
Elements of Confidence - Answers- Capability
Self-presentation
Mindset
Tone in speech can include what 5 elements. - Answers- Pitch Pace Volume Inflection
Emphasis
7 habits of highly effective people - Answers- 1. Be proactive
2. Begin with the end in mind
3. Put first things first
4. Think win-win
5. Seek first to understand, then to be understood
6. Synergize
7. Sharpen the saw
What are formatting tools? (computer literacy) - Answers- Tools that are used to give
shape, size, and general makeup (as of something printed).
· Line breaks· Indentation·
Font size and type·
Headers and sub headers·
Bullet points or numbered lists·
Italics, bold, and underlined text·
, Capital letters
What can individuals due to prevent Security Threats - Answers- Educate Yourself
Secure Your Physical Space
Follow Safe Technology Practices
Communicate Confidential Information Appropriately
Respond to Breaches
What are External Security Threats - Answers- can include hackers, organized crime
groups, competitors, and former employees.
emotional hijacking - Answers- Instances where emotional responses overrule logical
responses. Emotion guides behavior and shuts down the rational mind.
EMAIL ETIQUETTE Includes (5) - Answers- Choose Recipients Carefully
Create Effective Subject Lines
Use Proper Business Etiquette
Simplify and Shorten
Use Formatting Features (with Caution)
Types of Security Threats - Answers- Internal
External
Partners
What is an internal security threat - Answers- employees who (intentionally or
unintentionally) collect, communicate, and/or distribute confidential information from the
company they work for.
What is a Partner Security Threat - Answers- a threat that may include includes clients,
vendors, suppliers, and other business associates.
What is Inflection - Answers- A component of tone of voice that includes The rhythmic
up and down of the voice, which shapes words.
What is constructive conflict - Answers- conflict characterized by cooperation in dealing
with differences; can lead to better decisions and more creative problem solving. When
people feel free to respectfully express differing needs, voice dissent, and challenge the
ideas of others, a more dynamic conversation takes place.
Components of Communication (& % breakdown of each component) - Answers- Word
Choice 10%
Tone 35%
Body Language 55%
What is pace - Answers- A component of tone of voice. It is The rate at which words are
spoken.
What are the 4 communication styles? - Answers- 1. The Director: direct and guarded,
firm and forceful, confident and competitive, decisive and determined. A risk-taker.
2. The Socializer: direct and open, outgoing, optimistic, enthusiastic
3. Relater: indirect and open, team player, likes stability, cares deeply about
relationships.
4. The Thinker: Indirect and guarded, self-controlled and cautious. Prefers analysis over
emotion. Likes clarity and order.
Strategies For Networking - Answers- Develop Your 30-second Commercial
Practice Engaging Conversation
Focus on Quality over Quantity
Follow Up & Start Now
5 levels of leadership -John Maxwell - Answers- 1. Position low level leadership earned
because of job title alone.
2. Permission (Relationship) People Follow because they want to.
3. Production (Results)People follow because of what you've done for the organization
4. People Development (Reproduction)People follow because of what you've done for
them.
5. Pinnacle (Respect)People follow you because of who you are and what you
represent
Elements of Confidence - Answers- Capability
Self-presentation
Mindset
Tone in speech can include what 5 elements. - Answers- Pitch Pace Volume Inflection
Emphasis
7 habits of highly effective people - Answers- 1. Be proactive
2. Begin with the end in mind
3. Put first things first
4. Think win-win
5. Seek first to understand, then to be understood
6. Synergize
7. Sharpen the saw
What are formatting tools? (computer literacy) - Answers- Tools that are used to give
shape, size, and general makeup (as of something printed).
· Line breaks· Indentation·
Font size and type·
Headers and sub headers·
Bullet points or numbered lists·
Italics, bold, and underlined text·
, Capital letters
What can individuals due to prevent Security Threats - Answers- Educate Yourself
Secure Your Physical Space
Follow Safe Technology Practices
Communicate Confidential Information Appropriately
Respond to Breaches
What are External Security Threats - Answers- can include hackers, organized crime
groups, competitors, and former employees.
emotional hijacking - Answers- Instances where emotional responses overrule logical
responses. Emotion guides behavior and shuts down the rational mind.
EMAIL ETIQUETTE Includes (5) - Answers- Choose Recipients Carefully
Create Effective Subject Lines
Use Proper Business Etiquette
Simplify and Shorten
Use Formatting Features (with Caution)
Types of Security Threats - Answers- Internal
External
Partners
What is an internal security threat - Answers- employees who (intentionally or
unintentionally) collect, communicate, and/or distribute confidential information from the
company they work for.
What is a Partner Security Threat - Answers- a threat that may include includes clients,
vendors, suppliers, and other business associates.
What is Inflection - Answers- A component of tone of voice that includes The rhythmic
up and down of the voice, which shapes words.
What is constructive conflict - Answers- conflict characterized by cooperation in dealing
with differences; can lead to better decisions and more creative problem solving. When
people feel free to respectfully express differing needs, voice dissent, and challenge the
ideas of others, a more dynamic conversation takes place.
Components of Communication (& % breakdown of each component) - Answers- Word
Choice 10%
Tone 35%
Body Language 55%
What is pace - Answers- A component of tone of voice. It is The rate at which words are
spoken.
