lOMoAR cPSD| 11700591
TEST BANK For
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
,lOMoAR cPSD| 11700591
, lOMoAR cPSD| 11700591
Answers are at the end of each Chapter
Chapter 1
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Human resources management refers to:
A) the management of people in organizations.
B) concepts and techniques for organizing work activities.
C) all managerial activities.
D) concepts and techniques used in leading people at work.
E) management techniques for controlling people at work.
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
A) physical capital.
B) management's philosophy.
C) human capital.
D) production capital.
E) cultural diversity.
3) Human resources practices that support strategy include:
A) performance management.
B) production scheduling.
C) policies and procedures.
D) staffing practices.
E) rewards practices.
4) A company utilizes a system to measure the impact of Human Resources which balances measures relating
to financial results, customers, internal business processes and human capital management. This system is knows
as the:
A) HRIS.
B) balanced strategy.
C) Human Capital Index.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee engagement at the firm you work for. Strategic human
resources initiatives you would consider implementing include:
A) employee recognition programs and management development programs.
B) diversity programs.
C) employee recognition programs.
D) employee relations activity.
E) job design indicators.
6) HR department staff members are traditionally involved in key operational responsibilities. Which of the
following is an operational responsibility?
A) setting goals and objectives
B) collecting metrics
C) analyzing metrics
D) interpreting human right laws
E) interpreting health and safety legislation
, lOMoAR cPSD| 11700591
7) Being rcompletely rfamiliar rwith remployment rlegislation, rHR rpolicies rand rprocedures, rcollective
ragreements, rand rthe routcome rof rrecent rarbitration rhearings rand rcourt rdecisions ris rmost rclosely rrelated rwith
rwhich rof rthe rfollowing rHR ractivities?
A) serving ras ra rconsultant
B) formulating rpolicies rand rprocedures
C) offering radvice
D) providing rservices
E) serving ras ra rchange ragent
8) The rpractice rof rcontracting rwith routside rvendors rto rhandle rspecified rfunctions ron ra rpermanent
rbasis ris rknown ras
A) hiring rtemporary remployees.
B) payroll rand rbenefits radministration.
C) contract radministration.
D) outsourcing.
E) labour-management rrelations.
9) The rcompany's rplan rfor rhow rit rwill rbalance rits rinternal rstrengths rand rweaknesses rwith
rexternal ropportunities rand rthreats rin rorder rto rmaintain rcompetitive radvantage ris rknown ras
A) HR rstrategy.
B) strategy.
C) environmental rscanning.
D) policies rand rprocedures.
E) none rof rthe rabove.
10) Rita ris rthe rHR rDirector rof ra rmanufacturing rcompany. rShe rrecently rundertook rresearch rto ridentify
rcompetitor rcompensation rand rincentive rplans, rinformation rabout rpending rlegislative rchanges rand
ravailability rof rtalent rin rthe rlabour rmarket rfor rthe rupcoming rstrategic rplanning rmeeting. rRita rwas
rconducting:
A) environmental rscanning.
B) an remployee rengagement rsurvey.
C) an rexternal rmarket rsurvey.
D) an renvrionmental rstudy.
E) an rexternal ropportunities/threats rstudy.
11) The rHR rmanager rof rSmith r& rYu rcompany rwas rheavily rinvolved rin ra rdownsizing rexercise rof rthe
rcompany's rsales rforce rdue rto ran reconomic rdownturn. rHe rwas ralso rinvolved rin rarranging rfor routplacement
rservices rand remployee rretention rprograms ras rwell ras rrestructuring rof rthe rbusiness rfollowing rthe rdownsizing.
rThis ris ran rexample rof rHR's rrole rin:
A) formulating rstrategy.
B) operational ractivities.
C) environmental rscanning.
D) environmental rscanning rand rexecuting rstrategy.
E) executing rstrategy.
12) The rcore rvalues, rbeliefs, rand rassumptions rthat rare rwidely rshared rby rmembers rof ran rorganization rare
rknown ras:
A) organizational rclimate.
B) the rstrategic rplan.
C) the rmission rstatement.
D) organizational rculture.
E) the rpervading ratmosphere.
TEST BANK For
Human Resources Management in Canada
15th Canadian Edition by Gary Dessler
Chapters 1 - 17
,lOMoAR cPSD| 11700591
, lOMoAR cPSD| 11700591
Answers are at the end of each Chapter
Chapter 1
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Human resources management refers to:
A) the management of people in organizations.
B) concepts and techniques for organizing work activities.
C) all managerial activities.
D) concepts and techniques used in leading people at work.
E) management techniques for controlling people at work.
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
A) physical capital.
B) management's philosophy.
C) human capital.
D) production capital.
E) cultural diversity.
3) Human resources practices that support strategy include:
A) performance management.
B) production scheduling.
C) policies and procedures.
D) staffing practices.
E) rewards practices.
4) A company utilizes a system to measure the impact of Human Resources which balances measures relating
to financial results, customers, internal business processes and human capital management. This system is knows
as the:
A) HRIS.
B) balanced strategy.
C) Human Capital Index.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee engagement at the firm you work for. Strategic human
resources initiatives you would consider implementing include:
A) employee recognition programs and management development programs.
B) diversity programs.
C) employee recognition programs.
D) employee relations activity.
E) job design indicators.
6) HR department staff members are traditionally involved in key operational responsibilities. Which of the
following is an operational responsibility?
A) setting goals and objectives
B) collecting metrics
C) analyzing metrics
D) interpreting human right laws
E) interpreting health and safety legislation
, lOMoAR cPSD| 11700591
7) Being rcompletely rfamiliar rwith remployment rlegislation, rHR rpolicies rand rprocedures, rcollective
ragreements, rand rthe routcome rof rrecent rarbitration rhearings rand rcourt rdecisions ris rmost rclosely rrelated rwith
rwhich rof rthe rfollowing rHR ractivities?
A) serving ras ra rconsultant
B) formulating rpolicies rand rprocedures
C) offering radvice
D) providing rservices
E) serving ras ra rchange ragent
8) The rpractice rof rcontracting rwith routside rvendors rto rhandle rspecified rfunctions ron ra rpermanent
rbasis ris rknown ras
A) hiring rtemporary remployees.
B) payroll rand rbenefits radministration.
C) contract radministration.
D) outsourcing.
E) labour-management rrelations.
9) The rcompany's rplan rfor rhow rit rwill rbalance rits rinternal rstrengths rand rweaknesses rwith
rexternal ropportunities rand rthreats rin rorder rto rmaintain rcompetitive radvantage ris rknown ras
A) HR rstrategy.
B) strategy.
C) environmental rscanning.
D) policies rand rprocedures.
E) none rof rthe rabove.
10) Rita ris rthe rHR rDirector rof ra rmanufacturing rcompany. rShe rrecently rundertook rresearch rto ridentify
rcompetitor rcompensation rand rincentive rplans, rinformation rabout rpending rlegislative rchanges rand
ravailability rof rtalent rin rthe rlabour rmarket rfor rthe rupcoming rstrategic rplanning rmeeting. rRita rwas
rconducting:
A) environmental rscanning.
B) an remployee rengagement rsurvey.
C) an rexternal rmarket rsurvey.
D) an renvrionmental rstudy.
E) an rexternal ropportunities/threats rstudy.
11) The rHR rmanager rof rSmith r& rYu rcompany rwas rheavily rinvolved rin ra rdownsizing rexercise rof rthe
rcompany's rsales rforce rdue rto ran reconomic rdownturn. rHe rwas ralso rinvolved rin rarranging rfor routplacement
rservices rand remployee rretention rprograms ras rwell ras rrestructuring rof rthe rbusiness rfollowing rthe rdownsizing.
rThis ris ran rexample rof rHR's rrole rin:
A) formulating rstrategy.
B) operational ractivities.
C) environmental rscanning.
D) environmental rscanning rand rexecuting rstrategy.
E) executing rstrategy.
12) The rcore rvalues, rbeliefs, rand rassumptions rthat rare rwidely rshared rby rmembers rof ran rorganization rare
rknown ras:
A) organizational rclimate.
B) the rstrategic rplan.
C) the rmission rstatement.
D) organizational rculture.
E) the rpervading ratmosphere.
