COPE Health Scholars Written Exam
Study Guide 100% Correct.
TKO - ANSWERSStands for: To Keep Open
Definition: Order to keep just enough flow through the IV to keep the vein open
BM - ANSWERSStands for: Bowel Movement
Definition: Taking a poo, shit or deuce
NPO - ANSWERSStands for: Non per Os
Definition: Nothing By Mouth
Ex) Food, medication, drinks etc.
HIPAA - ANSWERSStands for: Health Insurance Portability and Accountability Act
Definition:
-Ensures privacy information
-Standardizes health care
-Insurance portability
PHI - ANSWERSStands for: Protected Health Information
Definition: Protects patients health information, payment methods, care provided, and
identifying information
PPE - ANSWERSStands for: Personal Protective Equipment
Definition: Equipment used to reduce exposure to, and protect against, infectious
materials
HCAHPS - ANSWERSStands for: Hospital Consumer Assessment of Health care
Providers and Systems
Definition: 25% of incentives; patient experience survey
TJC - ANSWERSStands for: The Joint Commission
Definition: Focuses on safety and quality of health care
OSHA - ANSWERSStands for: Occupational Safety and Health Act
,Definition: A federal organization, concerns with health care facilities, industrial safety
and for workers (through immunization)
POLST - ANSWERSStands for: Physicians Orders for Life-Sustaining Treatment
Definition: A medical document completed by a patient that states the type of life-
sustaining treatment(s) they may or may not want
Reschedule Shift - ANSWERSDefinition: A shift that has been rescheduled more that 48
hours prior
# of Allotments/Rotation: 3 shifts/rotation
Excused Missed Shift - ANSWERSDefinition: A missed shift where the scholar emails
the Department Coordinator within 48 hours of the shift
# of Allotments/Rotation: 2 shifts/rotation
Unexcused Missed Shift - ANSWERSDefinition: A missed shift where the scholar DOES
NOT email the Department Coordinator within 48 hours of the shift
# of Allotments/Rotation: 0 shifts/rotation
Types of Program Hours - ANSWERS(Key: "PERM FT")
(1) Projects
(2) Educational Series
(3) Recruitment
(4) Meetings
(5) Flooring
(6) Training
Record Compliance: CPR is to be renewed every ______________. - ANSWERS2
years
Record Compliance: TB is to be renewed every _______________. - ANSWERS1
years (every year)
List the 11 HCAHPS Measures (or Domains) - ANSWERS(Key: DEEP NOT CCRL")
(1) Discharge information
(2) Environment cleanliness
(3) Environment quietness
(4) Physician communication
(5) Nurse communication
(6) Overall hospital rating
(7) Transition of care
, (8) Communication about medications
(9) Communication about pain
(10) Responsiveness of hospital staff
(11) Likeliness to recommend
(12) Medic communication
Service Excellence: AIDET stands for - ANSWERSA- Acknowledge the patient
I- Introduce yourself as a H.S
D- Duration of task should be communicated
E- Explain the task you are doing
T- Thank the patient
Service Excellence: SKAHI stands for - ANSWERSS- Signs outside the door
K- Knock on the door
A- Assess patient's surroundings to understand their state
H- Hand hygiene (Sanitizer + Gloves)
I- (Identify the patient in 2 ways)
*AIDET/SKAHI intertwine
List the 5 Patient Identifiers - ANSWERS(1) Whiteboard in nurse's station
-Initials and room #
(2) Open ended questions
-Ask for name and date of birth
(3) Wristband
-Name and date of birth
(4) Ask patient's nurse
(5) Outside cover of patient chart
-Name and room #
*Recommended to use 2 identifiers at all times
Age Appropriate Care: Neonates and Infants - ANSWERSNeonates- Under 1 month
Infants- 1-12 months
(Key: "ASF")
High risk for:
-Aspiration (choking)
-Suffocation
-Falls (infants)
Age Appropriate Care: Toddlers - ANSWERSToddlers: (1-3 years old)
(Key: "CII")
High risk for:
-Choking
-Injury
Study Guide 100% Correct.
TKO - ANSWERSStands for: To Keep Open
Definition: Order to keep just enough flow through the IV to keep the vein open
BM - ANSWERSStands for: Bowel Movement
Definition: Taking a poo, shit or deuce
NPO - ANSWERSStands for: Non per Os
Definition: Nothing By Mouth
Ex) Food, medication, drinks etc.
HIPAA - ANSWERSStands for: Health Insurance Portability and Accountability Act
Definition:
-Ensures privacy information
-Standardizes health care
-Insurance portability
PHI - ANSWERSStands for: Protected Health Information
Definition: Protects patients health information, payment methods, care provided, and
identifying information
PPE - ANSWERSStands for: Personal Protective Equipment
Definition: Equipment used to reduce exposure to, and protect against, infectious
materials
HCAHPS - ANSWERSStands for: Hospital Consumer Assessment of Health care
Providers and Systems
Definition: 25% of incentives; patient experience survey
TJC - ANSWERSStands for: The Joint Commission
Definition: Focuses on safety and quality of health care
OSHA - ANSWERSStands for: Occupational Safety and Health Act
,Definition: A federal organization, concerns with health care facilities, industrial safety
and for workers (through immunization)
POLST - ANSWERSStands for: Physicians Orders for Life-Sustaining Treatment
Definition: A medical document completed by a patient that states the type of life-
sustaining treatment(s) they may or may not want
Reschedule Shift - ANSWERSDefinition: A shift that has been rescheduled more that 48
hours prior
# of Allotments/Rotation: 3 shifts/rotation
Excused Missed Shift - ANSWERSDefinition: A missed shift where the scholar emails
the Department Coordinator within 48 hours of the shift
# of Allotments/Rotation: 2 shifts/rotation
Unexcused Missed Shift - ANSWERSDefinition: A missed shift where the scholar DOES
NOT email the Department Coordinator within 48 hours of the shift
# of Allotments/Rotation: 0 shifts/rotation
Types of Program Hours - ANSWERS(Key: "PERM FT")
(1) Projects
(2) Educational Series
(3) Recruitment
(4) Meetings
(5) Flooring
(6) Training
Record Compliance: CPR is to be renewed every ______________. - ANSWERS2
years
Record Compliance: TB is to be renewed every _______________. - ANSWERS1
years (every year)
List the 11 HCAHPS Measures (or Domains) - ANSWERS(Key: DEEP NOT CCRL")
(1) Discharge information
(2) Environment cleanliness
(3) Environment quietness
(4) Physician communication
(5) Nurse communication
(6) Overall hospital rating
(7) Transition of care
, (8) Communication about medications
(9) Communication about pain
(10) Responsiveness of hospital staff
(11) Likeliness to recommend
(12) Medic communication
Service Excellence: AIDET stands for - ANSWERSA- Acknowledge the patient
I- Introduce yourself as a H.S
D- Duration of task should be communicated
E- Explain the task you are doing
T- Thank the patient
Service Excellence: SKAHI stands for - ANSWERSS- Signs outside the door
K- Knock on the door
A- Assess patient's surroundings to understand their state
H- Hand hygiene (Sanitizer + Gloves)
I- (Identify the patient in 2 ways)
*AIDET/SKAHI intertwine
List the 5 Patient Identifiers - ANSWERS(1) Whiteboard in nurse's station
-Initials and room #
(2) Open ended questions
-Ask for name and date of birth
(3) Wristband
-Name and date of birth
(4) Ask patient's nurse
(5) Outside cover of patient chart
-Name and room #
*Recommended to use 2 identifiers at all times
Age Appropriate Care: Neonates and Infants - ANSWERSNeonates- Under 1 month
Infants- 1-12 months
(Key: "ASF")
High risk for:
-Aspiration (choking)
-Suffocation
-Falls (infants)
Age Appropriate Care: Toddlers - ANSWERSToddlers: (1-3 years old)
(Key: "CII")
High risk for:
-Choking
-Injury
