Total Quality Management: Knowledge and Application Final Assessment
Quality Management System - correct answer ??An assembly of components, such as the
management, responsibilities, processes, and resources for implementing total
quality management.
Adoption of Quality Management - correct answer ??a strategic decision and its
design should be influenced by the organization's objectives, structure and size,
the products or services offered and its processes.
Another definition of Quality Management System - correct answer ??should apply to
and interact with all processes in the organization.
4 major areas of ISO 9000 - correct answer ??1. Management Responsibility
2. Resource Management
3. Product Realization
4. Measurement, analysis and improvement
International Organization for Standardization (ISO) 9000 - correct answer ??sets
out methods by which a system can be implemented to ensure that the specified
customer requirements are met.
ISO 9000, 8 Management Principles - correct answer ??1. Customer Focus
2. Leadership
3. Involvement of People
4. Process Approach
5. System Approach to Management
6. Continual Improvement
7. Factual Approach to Decision Making
8. Mutually Beneficial Supplier Relationships
Operation and Control Porcess - correct answer ??Good Design >> Consistent Method
>> Consistent Equipment >> Consistent Material >> Satisfactory Instructions =
Consistently Satisfied Customers.
Feedback Loops - correct answer ??1. Voice of Customer
2. Voice of Process
ISO 9000 First Established - correct answer ??proposed in 1979, published in 1987.
updated in 94, 2000, 2008, 2015.
Quality Manual - correct answer ??Quality management systems activities are
processing, communicating, and controlling and should be documented in..
Plan-Do-Check-Act - correct answer ??quality management should follow this cycle,
through documentation, implementation, audit, and review.
ISO 9000 family - correct answer ??form a coherent set of quality management system
standards to facilitate mutual understanding across national and international
trade.
ISO 9000 General Requirements - correct answer ??Page 7 of slide
Corrective Loop - correct answer ??write down what you do, justify what you do, do
what is written, record what you did, review what you did, revise what you will do.
QMS Improvement Cycle - correct answer ??1. No process without data collection
, (measurement)
2. No data collection without analysis
3. No analysis without decisions
4. no decisions without actions (improvements)
Quality Manual must include - correct answer ??1. Quality Policy
2. Definition of the QMS
3. Description of the interactions between QMS processes
4. Documented procedures required by the QMS (or reference to them)
ISO 14001 - correct answer ??specifications for environmental management systems
for ensuring and demonstrating compliance.
Quality Management System Requirements - correct answer ??1. Leadership and
management responsibility
-customer needs/requirements
-quality policy
-quality objectives and planning
-management review
-control of documents & quality records
2. Resource Management
3. Production Realization
4. Measurement Analysis
-measurement and monitoring
-control of non-conforming products
-analysis of data
-improvement
-compliance certification
5. Improvement
ISO 14000 - correct answer ??shares common principles with ISO 9001
Continuous Improvement (CI) - correct answer ??must be linked to organizational
strategy, have a defined structure, a chosen approach, a methodology and an
associated tool kit.
Generic Eight-stage structure for CI - correct answer ??-leadership and top-down
cascade of objectives
-supporting infrastructure
-pragmatic, fact based methodology
-skilled improvers
-continual improvement culture
-circulation of talent
-measurable improvements
-sustained improvement.
OQOTOC - correct answer ??On Quality, On Time, On Cost
-reduce process time, reduce variation, bust assumptions
Six Sigma Method of DMAIC - correct answer ??Define, Measure, Analyse, Improve, and
Control
DRIVER - correct answer ??Define - scope of goals to be improved
Review - understand as-is process
Investigate - analyse gap between desired & current performance
Verify - generate improvement solutions
Execute - implement improved processes
Reinforce - capitalize on improvements (learning the lessons)
Quality Management System - correct answer ??An assembly of components, such as the
management, responsibilities, processes, and resources for implementing total
quality management.
Adoption of Quality Management - correct answer ??a strategic decision and its
design should be influenced by the organization's objectives, structure and size,
the products or services offered and its processes.
Another definition of Quality Management System - correct answer ??should apply to
and interact with all processes in the organization.
4 major areas of ISO 9000 - correct answer ??1. Management Responsibility
2. Resource Management
3. Product Realization
4. Measurement, analysis and improvement
International Organization for Standardization (ISO) 9000 - correct answer ??sets
out methods by which a system can be implemented to ensure that the specified
customer requirements are met.
ISO 9000, 8 Management Principles - correct answer ??1. Customer Focus
2. Leadership
3. Involvement of People
4. Process Approach
5. System Approach to Management
6. Continual Improvement
7. Factual Approach to Decision Making
8. Mutually Beneficial Supplier Relationships
Operation and Control Porcess - correct answer ??Good Design >> Consistent Method
>> Consistent Equipment >> Consistent Material >> Satisfactory Instructions =
Consistently Satisfied Customers.
Feedback Loops - correct answer ??1. Voice of Customer
2. Voice of Process
ISO 9000 First Established - correct answer ??proposed in 1979, published in 1987.
updated in 94, 2000, 2008, 2015.
Quality Manual - correct answer ??Quality management systems activities are
processing, communicating, and controlling and should be documented in..
Plan-Do-Check-Act - correct answer ??quality management should follow this cycle,
through documentation, implementation, audit, and review.
ISO 9000 family - correct answer ??form a coherent set of quality management system
standards to facilitate mutual understanding across national and international
trade.
ISO 9000 General Requirements - correct answer ??Page 7 of slide
Corrective Loop - correct answer ??write down what you do, justify what you do, do
what is written, record what you did, review what you did, revise what you will do.
QMS Improvement Cycle - correct answer ??1. No process without data collection
, (measurement)
2. No data collection without analysis
3. No analysis without decisions
4. no decisions without actions (improvements)
Quality Manual must include - correct answer ??1. Quality Policy
2. Definition of the QMS
3. Description of the interactions between QMS processes
4. Documented procedures required by the QMS (or reference to them)
ISO 14001 - correct answer ??specifications for environmental management systems
for ensuring and demonstrating compliance.
Quality Management System Requirements - correct answer ??1. Leadership and
management responsibility
-customer needs/requirements
-quality policy
-quality objectives and planning
-management review
-control of documents & quality records
2. Resource Management
3. Production Realization
4. Measurement Analysis
-measurement and monitoring
-control of non-conforming products
-analysis of data
-improvement
-compliance certification
5. Improvement
ISO 14000 - correct answer ??shares common principles with ISO 9001
Continuous Improvement (CI) - correct answer ??must be linked to organizational
strategy, have a defined structure, a chosen approach, a methodology and an
associated tool kit.
Generic Eight-stage structure for CI - correct answer ??-leadership and top-down
cascade of objectives
-supporting infrastructure
-pragmatic, fact based methodology
-skilled improvers
-continual improvement culture
-circulation of talent
-measurable improvements
-sustained improvement.
OQOTOC - correct answer ??On Quality, On Time, On Cost
-reduce process time, reduce variation, bust assumptions
Six Sigma Method of DMAIC - correct answer ??Define, Measure, Analyse, Improve, and
Control
DRIVER - correct answer ??Define - scope of goals to be improved
Review - understand as-is process
Investigate - analyse gap between desired & current performance
Verify - generate improvement solutions
Execute - implement improved processes
Reinforce - capitalize on improvements (learning the lessons)
