PGA Level Two. All Revision Questions and Correct Answers (Already Graded A+) (2024
Update) 100% Guaranteed
What should a manager consider when determining the number of employees needed to run an
operation? - ANSWER- Business objectives
Self-assessments are an appropriate means for facility staff to align their personal goals with
business goals. - ANSWER- TRUE
What is the first step in acquiring a new technology-based system? - ANSWER- Assess facility
needs
Which of the following is considered a tangible facility resource? - ANSWER- Staff
Which is a determinant of the complexity of a facility's organization chart? - ANSWER-
Number of services offered
Policies and procedures are part of which support element of the golf operations organization? -
ANSWER- Systems
How can a facility foster a culture of improvement? - ANSWER- Encourage managerial
communications
Which is an example of external staff training? - ANSWER- Providing product knowledge by
a vendor
Which is a management tool for defining the structure of the golf operation? - ANSWER-
Policies and procedures
,Job descriptions should identify the skills necessary to accomplish the tasks associated with each
position. - ANSWER- TRUE
What must exist for a facility to have a positive culture? - ANSWER- Employee buy-in
What is the principal focus of golf operations? - ANSWER- Implementing the business plan
What would a typical organizational chart of a golf operation show? - ANSWER- Reporting
Relationships
What does the American Marketing Association refer to as a name, term, sign, symbol or design,
or combination of them intended to identify the goods and services of a seller? - ANSWER-
Brand
How can a facility determine the viability of a promotional program? - ANSWER- Interview
the target group
Which of the following is an example of an attraction program at a golf facility? - ANSWER-
Free Instruction Clinic
Which of the following is the best example of indirect competition to an 18- hole daily fee facility?
- ANSWER- Off course retailer
Which of the following measures is a reliable indicator of the effectiveness of a promotional
program? - ANSWER- Change in customer behaviors
How should surveys, focus groups, and sales analyses be used to keep a facility from wasting
money on ineffective promotions? - ANSWER- Define the target markets
What does the USGA's Pace Rating System help determine? - ANSWER- Average time to play
the course
, How can the starter positively affect the pace-of-play? - ANSWER- Communicate the pace-of-
play guidelines of the day to all players
Tournament directors rely on the food and beverage operation to meet members' and guests'
physical and social needs. - ANSWER- TRUE
What quality is most desirable in a person tasked with managing pace of play? - ANSWER-
Ability to communicate with different players
Effective team managers will allow their most creative people to work independently. - ANSWER-
FALSE
What facility functions need written safety procedures to insure uniform actions of staff? -
ANSWER- Golf car use and inclement weather
Managing play best practices are the same across facility types. - ANSWER- FALSE
Which of the following is one benefit of the team approach? - ANSWER- Mobilizes the
creativity and innovation necessary to solve problems
Which of the following activities might be included in a "one-minute manager" routine? -
ANSWER- Feedback
What is a benefit of having a caddie program at a club? - ANSWER- Caddies help maintain the
course.
When are private facilities exempt from the accommodation requirements of the Americans with
Disabilities Act? - ANSWER- If the facility is always closed to non-members
Update) 100% Guaranteed
What should a manager consider when determining the number of employees needed to run an
operation? - ANSWER- Business objectives
Self-assessments are an appropriate means for facility staff to align their personal goals with
business goals. - ANSWER- TRUE
What is the first step in acquiring a new technology-based system? - ANSWER- Assess facility
needs
Which of the following is considered a tangible facility resource? - ANSWER- Staff
Which is a determinant of the complexity of a facility's organization chart? - ANSWER-
Number of services offered
Policies and procedures are part of which support element of the golf operations organization? -
ANSWER- Systems
How can a facility foster a culture of improvement? - ANSWER- Encourage managerial
communications
Which is an example of external staff training? - ANSWER- Providing product knowledge by
a vendor
Which is a management tool for defining the structure of the golf operation? - ANSWER-
Policies and procedures
,Job descriptions should identify the skills necessary to accomplish the tasks associated with each
position. - ANSWER- TRUE
What must exist for a facility to have a positive culture? - ANSWER- Employee buy-in
What is the principal focus of golf operations? - ANSWER- Implementing the business plan
What would a typical organizational chart of a golf operation show? - ANSWER- Reporting
Relationships
What does the American Marketing Association refer to as a name, term, sign, symbol or design,
or combination of them intended to identify the goods and services of a seller? - ANSWER-
Brand
How can a facility determine the viability of a promotional program? - ANSWER- Interview
the target group
Which of the following is an example of an attraction program at a golf facility? - ANSWER-
Free Instruction Clinic
Which of the following is the best example of indirect competition to an 18- hole daily fee facility?
- ANSWER- Off course retailer
Which of the following measures is a reliable indicator of the effectiveness of a promotional
program? - ANSWER- Change in customer behaviors
How should surveys, focus groups, and sales analyses be used to keep a facility from wasting
money on ineffective promotions? - ANSWER- Define the target markets
What does the USGA's Pace Rating System help determine? - ANSWER- Average time to play
the course
, How can the starter positively affect the pace-of-play? - ANSWER- Communicate the pace-of-
play guidelines of the day to all players
Tournament directors rely on the food and beverage operation to meet members' and guests'
physical and social needs. - ANSWER- TRUE
What quality is most desirable in a person tasked with managing pace of play? - ANSWER-
Ability to communicate with different players
Effective team managers will allow their most creative people to work independently. - ANSWER-
FALSE
What facility functions need written safety procedures to insure uniform actions of staff? -
ANSWER- Golf car use and inclement weather
Managing play best practices are the same across facility types. - ANSWER- FALSE
Which of the following is one benefit of the team approach? - ANSWER- Mobilizes the
creativity and innovation necessary to solve problems
Which of the following activities might be included in a "one-minute manager" routine? -
ANSWER- Feedback
What is a benefit of having a caddie program at a club? - ANSWER- Caddies help maintain the
course.
When are private facilities exempt from the accommodation requirements of the Americans with
Disabilities Act? - ANSWER- If the facility is always closed to non-members
