1|Page
Workplace Readiness Skills Exam
Questions and Answers 100% Pass
Bring _____ pencil to school.
A. you're
B. your
C. my
D. it - ✔✔your
A company has given each of its employees a 3 percent annual raise. Heather receives a salary of $27,450.
What is her annual?
A. $28,273.50
B. $823.50
C. $8,235.00
D. $82.35 - ✔✔$823.50
Jamal works as a technician in a manufacturing facility. His job involves working with sheet metal. Due
to budget a cost, his company does not supply the personal protective equipment (PPE) needed to do his
job. Jamal should:
X
Emily Charlene
Author
©All Rights Reserved, 2025
,2|Page
A. Purchase the necessary PPE to set a good standard for others.
B. Tell his supervisor he will quit if the proper PPE is not supplied.
C. Use a different type of material to protect himself while doing the work.
D. Refuse to work without PPE and speak to his supervisor. - ✔✔Refuse to work without the PPE and
speak to his supervisor.
Which of the following is an example of a mission statement?
A. Big Brother/Big Sisters is campaigning for over one million dollar's in contributions this year.
B. Big Brothers/Big Sisters remains a non-profit organization.
C. Big Brothers/Big Sisters has a great world outreach and is a peaceful organization.
D. Big Brothers/Big Sisters strives to make a positive difference in the lives of children and youths. -
✔✔Big Brother/Big Sisters strives to make a positive difference in the lives of children and youths.
Why is it beneficial for employers to resolve conflicts between employees?
A. It demonstrates authority and power over employees.
B. Better employee relations increase productivity and teamwork
C. Employees will like their employees more.
D. Employers have no right to involve themselves in employees' problems. - ✔✔Better employee relations
increase productivity and teamwork.
Noah is employed at an international company and needs to conduct a meeting with the managers in
other countries. The most cost-effective solution would be to:
X
Emily Charlene
Author
©All Rights Reserved, 2025
,3|Page
A. conduct a web-based meeting for all managers.
B. set a date and time for all managers to meet at headquarters.
C. send a letter summarizing input from all managers.
D. create a blog where all personnel can see comments. - ✔✔conduct a web-based meeting for all
managers.
In a spreadsheet program, to re-order the "Quantity" column data from the largest quantity to smallest in
a spreadsheet table, you should use the ________ function.
A. tools function
B. convert table to text
C. sort
D. formula - ✔✔sort
An elderly woman with a cane is shopping at a busy grocery store and requests a motorized cart. Morgan
explains to her that there are none available. Ten minutes later, as the elderly woman struggles to shop, a
motorized cart becomes available. What should Megan do in this situation?
A. Forget the motorized cart. Morgan should help the elderly woman shop without a cart.
B. Locate the elderly woman and bring her the motorized cart.
C. Since the customer has already begun her shopping, allow her to finish on her own.
D. Page the elderly woman to return to the customer service desk to pick up a motorized cart. - ✔✔Locate
the elderly woman and bring her the motorized cart.
X
Emily Charlene
Author
©All Rights Reserved, 2025
, 4|Page
Jen is designing a brochure for her bicycle business. Which of the following is the BEST way to present
her information?
A. Use more graphics and fewer words.
B. Use small fonts with a brighter background.
C. Use more words with a simple background.
D. Use a balanced combination of words and graphics. - ✔✔Use a balanced combination of words and
graphics.
Tom is an employee at retail store. A customer walked in one morning; Tom walks up to the customer
and greets them. What does that represent?
A. Integrity
B. Self-representation
C. Cooperation
D. Teamwork - ✔✔Self-representation
The purpose of Affirmative Action related to hiring it to increase
A. equal opportunity employment.
B. the number of high quality employees.
C. employment for Latin Americans.
D. the hiring of males. - ✔✔equal opportunity employment.
Diego wants to advance in his job. Which is the BEST option to take to improve his skills?
X
Emily Charlene
Author
©All Rights Reserved, 2025
Workplace Readiness Skills Exam
Questions and Answers 100% Pass
Bring _____ pencil to school.
A. you're
B. your
C. my
D. it - ✔✔your
A company has given each of its employees a 3 percent annual raise. Heather receives a salary of $27,450.
What is her annual?
A. $28,273.50
B. $823.50
C. $8,235.00
D. $82.35 - ✔✔$823.50
Jamal works as a technician in a manufacturing facility. His job involves working with sheet metal. Due
to budget a cost, his company does not supply the personal protective equipment (PPE) needed to do his
job. Jamal should:
X
Emily Charlene
Author
©All Rights Reserved, 2025
,2|Page
A. Purchase the necessary PPE to set a good standard for others.
B. Tell his supervisor he will quit if the proper PPE is not supplied.
C. Use a different type of material to protect himself while doing the work.
D. Refuse to work without PPE and speak to his supervisor. - ✔✔Refuse to work without the PPE and
speak to his supervisor.
Which of the following is an example of a mission statement?
A. Big Brother/Big Sisters is campaigning for over one million dollar's in contributions this year.
B. Big Brothers/Big Sisters remains a non-profit organization.
C. Big Brothers/Big Sisters has a great world outreach and is a peaceful organization.
D. Big Brothers/Big Sisters strives to make a positive difference in the lives of children and youths. -
✔✔Big Brother/Big Sisters strives to make a positive difference in the lives of children and youths.
Why is it beneficial for employers to resolve conflicts between employees?
A. It demonstrates authority and power over employees.
B. Better employee relations increase productivity and teamwork
C. Employees will like their employees more.
D. Employers have no right to involve themselves in employees' problems. - ✔✔Better employee relations
increase productivity and teamwork.
Noah is employed at an international company and needs to conduct a meeting with the managers in
other countries. The most cost-effective solution would be to:
X
Emily Charlene
Author
©All Rights Reserved, 2025
,3|Page
A. conduct a web-based meeting for all managers.
B. set a date and time for all managers to meet at headquarters.
C. send a letter summarizing input from all managers.
D. create a blog where all personnel can see comments. - ✔✔conduct a web-based meeting for all
managers.
In a spreadsheet program, to re-order the "Quantity" column data from the largest quantity to smallest in
a spreadsheet table, you should use the ________ function.
A. tools function
B. convert table to text
C. sort
D. formula - ✔✔sort
An elderly woman with a cane is shopping at a busy grocery store and requests a motorized cart. Morgan
explains to her that there are none available. Ten minutes later, as the elderly woman struggles to shop, a
motorized cart becomes available. What should Megan do in this situation?
A. Forget the motorized cart. Morgan should help the elderly woman shop without a cart.
B. Locate the elderly woman and bring her the motorized cart.
C. Since the customer has already begun her shopping, allow her to finish on her own.
D. Page the elderly woman to return to the customer service desk to pick up a motorized cart. - ✔✔Locate
the elderly woman and bring her the motorized cart.
X
Emily Charlene
Author
©All Rights Reserved, 2025
, 4|Page
Jen is designing a brochure for her bicycle business. Which of the following is the BEST way to present
her information?
A. Use more graphics and fewer words.
B. Use small fonts with a brighter background.
C. Use more words with a simple background.
D. Use a balanced combination of words and graphics. - ✔✔Use a balanced combination of words and
graphics.
Tom is an employee at retail store. A customer walked in one morning; Tom walks up to the customer
and greets them. What does that represent?
A. Integrity
B. Self-representation
C. Cooperation
D. Teamwork - ✔✔Self-representation
The purpose of Affirmative Action related to hiring it to increase
A. equal opportunity employment.
B. the number of high quality employees.
C. employment for Latin Americans.
D. the hiring of males. - ✔✔equal opportunity employment.
Diego wants to advance in his job. Which is the BEST option to take to improve his skills?
X
Emily Charlene
Author
©All Rights Reserved, 2025
