CNL Exam with 100% Correct Answers
Pareto chart - Correct Answers-A ____ ____ is a tool to chart the correlation between
the cause and effect of problems.
Could help identify top readmission rates and guide the group in a focus on the top
readmission issues
graph that indicates the frequency of defects, as well as their cumulative impact. Pareto
Charts are useful to find the defects to prioritize in order to observe the greatest overall
improvement.
PDSA cycle - Correct Answers-The ______ ____ is a continuous quality improvement
technique to test change
A tool for documenting a test of change and includes developing a plan to test the
change (P), carrying out the test (D), observing and learning from the consequences
(S), and determining what modification should be to the test (A)
5 Why's - Correct Answers-Tool to identify a root cause, but does not categorize
possible causes
Healthy People 2020 leading indicators - Correct Answers--Access to health services
-Clinical prevention services
-Environmental quality
-Injury and violence
-Maternal, infant, and child health
-Mental health
-Nutrition, physical activity, and obesity
-Oral health
-Reproductive and sexual health
-Social determinants
,-Tobacco
Accountability - Correct Answers-the right, power, and competence to act.
Social justice - Correct Answers-The upholding of moral, legal, and humanistic
principles.
Human dignity - Correct Answers-the respect for the inherent worth and uniqueness of
individuals and populations
Altruism - Correct Answers-the concern for the welfare and wellbeing of others
Five stages of group development - Correct Answers-forming, storming, norming,
performing, adjourning/mourning
Forming Phase - Correct Answers-Involves the team coming together
Storming Phase - Correct Answers-Conflict may occur due to a lack of unity or struggles
for power and leadership
team leader needs to be adept in facilitating group discussion to ensure all team
members are listening to each other and respecting differences
Norming Phase - Correct Answers-Group is established
Peforming Phase - Correct Answers-Goals and tasks are completed
Adjourning and mourning Phase - Correct Answers-Team has fully met goals set forth
Cultural competence - Correct Answers-The ability of providers to effectively provide
care services that meet the needs of the patient
Cultural knowledge - Correct Answers-information about a particular culture
Cultural awareness - Correct Answers-an understanding of differences between ones
self and other
Cultural anthropology - Correct Answers-Is the study of cultural differences and
similarities
Concept of "High Reliability" - Correct Answers-1) Preoccupation with failure
2) Reluctance to simplify
3) Sensitivity to operations
, 4) Deference to expertise
5) Commitment to resilience
6) Resist broad excuses
Commitment to resilience - Correct Answers-Ability to anticipate trouble spots and
improvise when the unexpected occurs
These organizations prepare for emergencies and have clear means of communication
and control
Reluctance to simplify - Correct Answers-When organization embrace complexity and
do not explain away problems and instead conduct root cause analysis and reject
simple diagnosis
Deference to expertise - Correct Answers-is when expertise, rather than authority takes
precedence in organization
Focuses on inquiry and de-emphasis on hierarchy
Epidemiological Triad - Correct Answers-Host, disease, agent
Start with heart - Correct Answers-Skilled people ____ ____ ____ as the first principle
in mastering crucial conversations. That is, they begin high-risk discussions with the
right motives and they stay focused no matter what happens
A master of crucial conversations can review their motive anytime during a conversation
by asking: What do I want for myself? What do I want for others? What do I want for the
relationship? How would I behave if I wanted these results?
Horizontal Leader "Tool Kit" - Correct Answers-1) EBP
2) Healthcare outcomes
3) Lateral integration
4) Use of feedback
5) Coaching
6) Leading teams
Direct costs - Correct Answers-are costs that are directly indentifiable with a particular
service
Pareto chart - Correct Answers-A ____ ____ is a tool to chart the correlation between
the cause and effect of problems.
Could help identify top readmission rates and guide the group in a focus on the top
readmission issues
graph that indicates the frequency of defects, as well as their cumulative impact. Pareto
Charts are useful to find the defects to prioritize in order to observe the greatest overall
improvement.
PDSA cycle - Correct Answers-The ______ ____ is a continuous quality improvement
technique to test change
A tool for documenting a test of change and includes developing a plan to test the
change (P), carrying out the test (D), observing and learning from the consequences
(S), and determining what modification should be to the test (A)
5 Why's - Correct Answers-Tool to identify a root cause, but does not categorize
possible causes
Healthy People 2020 leading indicators - Correct Answers--Access to health services
-Clinical prevention services
-Environmental quality
-Injury and violence
-Maternal, infant, and child health
-Mental health
-Nutrition, physical activity, and obesity
-Oral health
-Reproductive and sexual health
-Social determinants
,-Tobacco
Accountability - Correct Answers-the right, power, and competence to act.
Social justice - Correct Answers-The upholding of moral, legal, and humanistic
principles.
Human dignity - Correct Answers-the respect for the inherent worth and uniqueness of
individuals and populations
Altruism - Correct Answers-the concern for the welfare and wellbeing of others
Five stages of group development - Correct Answers-forming, storming, norming,
performing, adjourning/mourning
Forming Phase - Correct Answers-Involves the team coming together
Storming Phase - Correct Answers-Conflict may occur due to a lack of unity or struggles
for power and leadership
team leader needs to be adept in facilitating group discussion to ensure all team
members are listening to each other and respecting differences
Norming Phase - Correct Answers-Group is established
Peforming Phase - Correct Answers-Goals and tasks are completed
Adjourning and mourning Phase - Correct Answers-Team has fully met goals set forth
Cultural competence - Correct Answers-The ability of providers to effectively provide
care services that meet the needs of the patient
Cultural knowledge - Correct Answers-information about a particular culture
Cultural awareness - Correct Answers-an understanding of differences between ones
self and other
Cultural anthropology - Correct Answers-Is the study of cultural differences and
similarities
Concept of "High Reliability" - Correct Answers-1) Preoccupation with failure
2) Reluctance to simplify
3) Sensitivity to operations
, 4) Deference to expertise
5) Commitment to resilience
6) Resist broad excuses
Commitment to resilience - Correct Answers-Ability to anticipate trouble spots and
improvise when the unexpected occurs
These organizations prepare for emergencies and have clear means of communication
and control
Reluctance to simplify - Correct Answers-When organization embrace complexity and
do not explain away problems and instead conduct root cause analysis and reject
simple diagnosis
Deference to expertise - Correct Answers-is when expertise, rather than authority takes
precedence in organization
Focuses on inquiry and de-emphasis on hierarchy
Epidemiological Triad - Correct Answers-Host, disease, agent
Start with heart - Correct Answers-Skilled people ____ ____ ____ as the first principle
in mastering crucial conversations. That is, they begin high-risk discussions with the
right motives and they stay focused no matter what happens
A master of crucial conversations can review their motive anytime during a conversation
by asking: What do I want for myself? What do I want for others? What do I want for the
relationship? How would I behave if I wanted these results?
Horizontal Leader "Tool Kit" - Correct Answers-1) EBP
2) Healthcare outcomes
3) Lateral integration
4) Use of feedback
5) Coaching
6) Leading teams
Direct costs - Correct Answers-are costs that are directly indentifiable with a particular
service
