CRCR Test Review.pdf file:///C:/Users/HP/Desktop/New%20folder%20(2)/CRCR%20Test%
CRCR Test Review Questions & Answers
1. Important revenue cycle activities in the pre-service stage include
Answer Obtain-ing or updating patient and guarantor information
2. In the pre-service stage, the cost of the scheduled service is identified andthe
patient's health plan and benefits are used to calculate
Answer The amount the patient may be expected to pay after insurance.
3. Demographic and health plan edit failures are identified and resolved within
the Patient Access area. Census activity is processed, Discharges are com-
pleted and correctly coded. These activities are considered
Answer Point-of-service revenue cycle activities.
4. HFMA best practices call for patient financial discussions to be reinforced
Answer-
With a written statement of the conversation
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,CRCR Test Review.pdf file:///C:/Users/HP/Desktop/New%20folder%20(2)/CRCR%20Test%
5. HFMA's patient financial communications best practices specify that pa-
tients should be told about the types of services provided and
Answer Who partici-pates in providing the service, e.g. surgeons, radiologists, etc.
6. The process of evaluating compliance with financial assistance policies
involves
Answer The annual observation, monitoring, and tracking of results for all best
practices.
7. The account resolution clock begins when
Answer The first statement is sent to thepatient
8. The soft cost of a dissatisfied customer is
Answer The customer passing on informa-tion about their negative experience to
potential patients or through social media channels
9. The hard cost of a dissatisfied customer is
Answer loss of future revenue
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2 of 8 12/10/2024, 11:39
CRCR Test Review Questions & Answers
1. Important revenue cycle activities in the pre-service stage include
Answer Obtain-ing or updating patient and guarantor information
2. In the pre-service stage, the cost of the scheduled service is identified andthe
patient's health plan and benefits are used to calculate
Answer The amount the patient may be expected to pay after insurance.
3. Demographic and health plan edit failures are identified and resolved within
the Patient Access area. Census activity is processed, Discharges are com-
pleted and correctly coded. These activities are considered
Answer Point-of-service revenue cycle activities.
4. HFMA best practices call for patient financial discussions to be reinforced
Answer-
With a written statement of the conversation
1/3
1 of 8 12/10/2024, 11:39
,CRCR Test Review.pdf file:///C:/Users/HP/Desktop/New%20folder%20(2)/CRCR%20Test%
5. HFMA's patient financial communications best practices specify that pa-
tients should be told about the types of services provided and
Answer Who partici-pates in providing the service, e.g. surgeons, radiologists, etc.
6. The process of evaluating compliance with financial assistance policies
involves
Answer The annual observation, monitoring, and tracking of results for all best
practices.
7. The account resolution clock begins when
Answer The first statement is sent to thepatient
8. The soft cost of a dissatisfied customer is
Answer The customer passing on informa-tion about their negative experience to
potential patients or through social media channels
9. The hard cost of a dissatisfied customer is
Answer loss of future revenue
2/3
2 of 8 12/10/2024, 11:39
