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SERVICENOW HR CERTIFICATION EXAM PREP QUESTIONS WITH DETAILED VERIFIED ANSWERS (100% CORRECT ANSWERS) /ALREADY GRADED A+

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When does a HR Template populates data? Ans: After the Create a new Case Quiz: When is a client role assigned? Ans: Automatically when an HR Profile is created Quiz: When importing a new knowledge article, what date is used? Ans: No date is asked. Publish and valid dates are there Quiz: How many user criteria records can a knowledge base have? Ans: Unlimited Quiz: What options are available in the Guided Setup category view? Ans: Configuration categories and their tasks (get started, continue, skip) Quiz: What options are available in the Guided Setup Task View Ans: Start, skip, mark as complete or unlock tasks Quiz: Why are some tasks locked in the Guided Setup task view? Examstudy - Stuvia US Ans: Because they require a plugin to be activated Quiz: What options are available in the Guided Setup Configuration view? Ans: Shows lists, forms and properties Quiz: How many client roles are in the base instance? Ans: Ten (five for core and five for service portal) Quiz: How many condition client role rules are in the base instance? Ans: Five Quiz: How many client roles groups are in the base instance? Ans: Two: HR Fulfillment Support, HR Service Portal Quiz: Is HR Core Basic included in HR Manager role? Ans: Yes Quiz: If Knowledge base has no user criteria, articles within that KB are available to read/writ

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SERVICENOW HR CERTIFICATION EXAM PREP 2025-
2026 QUESTIONS WITH DETAILED VERIFIED ANSWERS
(100% CORRECT ANSWERS) /ALREADY GRADED A+
When does a HR Template populates data?

Ans: After the Create a new Case



Quiz: When is a client role assigned?

Ans: Automatically when an HR Profile is created



Quiz: When importing a new knowledge article, what date is used?

Ans: No date is asked. Publish and valid dates are there



Quiz: How many user criteria records can a knowledge base have?

Ans: Unlimited



Quiz: What options are available in the Guided Setup category view?

Ans: Configuration categories and their tasks (get started, continue, skip)



Quiz: What options are available in the Guided Setup Task View

Ans: Start, skip, mark as complete or unlock tasks



Quiz: Why are some tasks locked in the Guided Setup task view?

,Ans: Because they require a plugin to be activated



Quiz: What options are available in the Guided Setup Configuration

view?

Ans: Shows lists, forms and properties



Quiz: How many client roles are in the base instance?

Ans: Ten (five for core and five for service portal)



Quiz: How many condition client role rules are in the base instance?

Ans: Five



Quiz: How many client roles groups are in the base instance?

Ans: Two: HR Fulfillment Support, HR Service Portal



Quiz: Is HR Core Basic included in HR Manager role?

Ans: Yes



Quiz: If Knowledge base has no user criteria, articles within that KB are

available to read/write

Ans: all users with any roles




Examstudy - Stuvia US

, Quiz: If a knowledge base has no user criteria, articles within that KB are

available for read only to

Ans: All Users without roles



Quiz: In base SN instance, for KB articles these options are visible

Ans: Can contribute and can read; related lists need to be configured for
Cannot contribute/read



Quiz: Used to control which users can create, update and read

Knowledge bases/articles

Ans: User criteria records



Quiz: If using digital signature (docusign), info is stored in HR Task as

Ans: A link to the document in docusign is stored in the task/case under
the activity



Quiz: How's the e-signature captured in SN?

Ans: as an image



Quiz: e-signature in base platform

Ans: Not a legally binding document; just acknowledgement



Quiz: HR Shared Services Activities

Ans:


Examstudy - Stuvia US

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