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5.0
SERVICENOW CIS - HUMAN RESOURCES (NEW YORK)
2025- 2026 QUESTIONS WITH DETAILED VERIFIED
ANSWERS (100% CORRECT ANSWERS) /ALREADY
GRADED A+
In which application scope is the HR Case Management?
Ans: Human Resources: Core
Quiz: When is a client role assigned?
Ans: Automatically when an HR Profile is created or modified
Quiz: Where is a ServiceNow-led engagement governed?
Ans: Customer Production Instance, Separate engagement instance
Quiz: When a new HR Case is created using the Create Case module,
when are Assignment Rules triggered by the system?
Ans: When the HR Case Template does not designate an Assignment
Group or the HR Service does not have an associated template
Quiz: How does the system know which documents to automatically
move from the HR Case into the Document Management system?
Ans: The Automatically move attachments box on the HR Service
,Quiz: What 3 methods may be used to select the audience type for a
Campaign?
Ans: HR Criteria, User Criteria, Uploading a File
Quiz: When an HR Case is transferred to another COE, a notification is
sent to the Subject Person. If the employee replies to that notification
email, where is the reply captured in ServiceNow?
Ans: Replies are captured in the Activity log on both the original and the
new Case
Quiz: For a Campaign, where are the audience and the start and stop
dates defined?
Ans: On the Campaign bundle record
Quiz: What functionality does Virtual Agent provided for HR Service
Delivery?
Ans: A set of pre-defined conversations designed to complete common
self-service HR tasks
Quiz: How is Virtual Agent activated in the customer instance?
Ans: ServiceNow must activate the Virtual Agent plugins using Maint
access
Examstudy - Stuvia US
, Quiz: How are Knowledge Blocks enabled for the articles in a
Knowledge Base?
Ans: Check the Enable blocks box on the Knowledge Base record
Quiz: How are Knowledge Blocks activated in the customer instance?
Ans: A System Admin may active the [com.snc.knowledge_blocks] plugin
directly in the customer instance
Quiz: How many client role assignment rules come OOB?
Ans: 5
Quiz: In Guided setup task view, what are the state options?
Ans: Start, Skip, Mark as complete, Unlock
Quiz: Regarding the maturity level of an HR department, what is the
final stage of a mature automated HR department?
Ans: SMART Services
Quiz: What do most HR departments use for day to day work/cases?
Ans: Emails, Spreadsheets, and Phone Calls
Quiz: What sub departments can be found in an HR organization?
Ans: Payroll, Employee Relations, Benefits, HRIS
Examstudy - Stuvia US
In today's fast-paced educational landscape, students need reliable resources to excel in their studies.
5.0
SERVICENOW CIS - HUMAN RESOURCES (NEW YORK)
2025- 2026 QUESTIONS WITH DETAILED VERIFIED
ANSWERS (100% CORRECT ANSWERS) /ALREADY
GRADED A+
In which application scope is the HR Case Management?
Ans: Human Resources: Core
Quiz: When is a client role assigned?
Ans: Automatically when an HR Profile is created or modified
Quiz: Where is a ServiceNow-led engagement governed?
Ans: Customer Production Instance, Separate engagement instance
Quiz: When a new HR Case is created using the Create Case module,
when are Assignment Rules triggered by the system?
Ans: When the HR Case Template does not designate an Assignment
Group or the HR Service does not have an associated template
Quiz: How does the system know which documents to automatically
move from the HR Case into the Document Management system?
Ans: The Automatically move attachments box on the HR Service
,Quiz: What 3 methods may be used to select the audience type for a
Campaign?
Ans: HR Criteria, User Criteria, Uploading a File
Quiz: When an HR Case is transferred to another COE, a notification is
sent to the Subject Person. If the employee replies to that notification
email, where is the reply captured in ServiceNow?
Ans: Replies are captured in the Activity log on both the original and the
new Case
Quiz: For a Campaign, where are the audience and the start and stop
dates defined?
Ans: On the Campaign bundle record
Quiz: What functionality does Virtual Agent provided for HR Service
Delivery?
Ans: A set of pre-defined conversations designed to complete common
self-service HR tasks
Quiz: How is Virtual Agent activated in the customer instance?
Ans: ServiceNow must activate the Virtual Agent plugins using Maint
access
Examstudy - Stuvia US
, Quiz: How are Knowledge Blocks enabled for the articles in a
Knowledge Base?
Ans: Check the Enable blocks box on the Knowledge Base record
Quiz: How are Knowledge Blocks activated in the customer instance?
Ans: A System Admin may active the [com.snc.knowledge_blocks] plugin
directly in the customer instance
Quiz: How many client role assignment rules come OOB?
Ans: 5
Quiz: In Guided setup task view, what are the state options?
Ans: Start, Skip, Mark as complete, Unlock
Quiz: Regarding the maturity level of an HR department, what is the
final stage of a mature automated HR department?
Ans: SMART Services
Quiz: What do most HR departments use for day to day work/cases?
Ans: Emails, Spreadsheets, and Phone Calls
Quiz: What sub departments can be found in an HR organization?
Ans: Payroll, Employee Relations, Benefits, HRIS
Examstudy - Stuvia US
