PGA 3.0 Level 2 Test Questions
What department is considered the core business unit? - ans--✔✔golf operation
Fromkxakxfunctionalkxperspective,kxakxvendorkxiskxwhatkxkindkxofkxresource?kx-kxans--
✔✔financialkxresource
Whatkxmustkxexistkxforkxakxfacilitykxtokxhavekxakxpositivekxculture?kx-kxans--✔✔resources
Whatkxwouldkxakxtypicalkxorganizationalkxchartkxofkxakxgolfkxoperationkxshow?kx-kxans--
✔✔staffkxroleskx&kxthekxrelationshipskxbetweenkxthem
Whatkxiskxthekxmostkxlikelykxdeterminantkxofkxthekxcomplexitykxofkxakxfacility'skxorganizatio
nalkxchart?kx-kxans--✔✔sizekxofkxfacilitykxandkxnumberkxofkxresources
Staffkxiskxconsideredkxakxtangiblekxresource?kx-kxans--✔✔true
Whatkxintangiblekxresourcekxiskxkeykxtokxenablingkxandkxfacilitatingkxpeakkxperformance?k
x-kxans--✔✔culture
Howkxcankxfacilitieskxfosterkxakxpositivekxculture?kx-kxans--
✔✔openkxcommunicationkxandkxdiscussion
"Identifykxstaffingkxneeds"kxiskxoneskxofkxthekxstaffkxmanagementkxroleskxinkxrunningkxakxg
olfkxoperationkx-kxans--✔✔true
High-
performancekxprofilingkxiskxakxtoolkxthatkxcankxbekxusedkxtokxcommunicatekxakxuniformkxse
tkxofkxfacility-widekxexpectationskxforkxallkxemployeeskx-kxans--✔✔true
Whatkxshouldkxakxmanagerkxconsiderkxwhenkxdeterminingkxthekxnumberkxofkxemployeeskx
neededkxtokxrunkxankxoperation?kx-kxans--✔✔humankxresourceskxitkxwillkxtake
, Whatkxiskxthekxadvantagekxofkxaskingkxopen-
endedkxquestionskxduringkxthekxinterviewkxprocess?kx-kxans--
✔✔leadkxtokxunbiasedkxanswers
Reducedkxtrainingkxneedskxiskxonekxofkxthekxanticipatedkxbenefitskxofkxadoptingkxnewkxpoi
ntkxofkxsalekxsystemkxtechnologykx-kxans--✔✔false
Whatkxiskxthekxfirstkxstepkxinkxacquiringkxakxnewkxtechnology-basedkxsystem?kx-kxans--
✔✔assesskxfacilitykxneeds
Whykxshouldkxemployeeskxbekxinvolvedkxinkxcreatingkxandkxrevisingkxpolicieskxorkxproced
ures?kx-kxans--✔✔encourageskxstaffkxtokxbuy-inkxtokxthekxguidelineskxitkxsetskxout
Promotionkxiskxonekxofkxthekxfourkx"Ps"kxofkxmarketingkx-kxans--✔✔true
WhatkxdoeskxthekxAmericankxMarketingkxAssociationkxreferkxtokxaskxakxname,kxterm,kxsig
n,kxsymbolkxorkxdesign,kxorkxcombinationkxofkxthemkxintendedkxtokxidentifykxthekxgoodskxa
ndkxserviceskxofkxakxseller?kx-kxans--✔✔brand
Pacekxofkxplaykxpolicieskxarekxankxeffectivekxmeanskxforkxcontrollingkxthekxdemandkxcurve
kxforkxthekxusekxofkxperishablekxteekxtimeskx-kxans--✔✔true
Whatkxdoeskxyieldkxmanagementkxallow?kx-kxans--
✔✔allowskxfacilitykxtokxmaximizekxthekxtotalkxnumberkxofkxroundskxavailablekxeachkxday
Whatkxtermkxwouldkxbekxconsideredkxankximportantkxmetrickxforkxmonitoringkxperformanc
ekxagainstkxbudget?kx-kxans--✔✔variance
Whatkxcankxyieldkxmanagementkxpredict?kx-kxans--✔✔demand
Whatkxiskxthekxformulakxforkxdevelopingkxakxyieldkxmanagementkxreportkxforkxakxgivenkxpe
riod?kx-kxans--✔✔roundskxplayed/potentialkxroundskxxkx100kx=kxyield%
Whykxiskxmonitoringkxperformancekxconsideredkxakxtwo-partkxprocess?kx-kxans--
✔✔metricskxandkxstaffkxservicekxquality
Whatkxiskxthekxyieldkxpercentagekxifkxakxfacilitykxsellskx180kxofkx240kxavailablekxteekxtimes
?kx-kxans--✔✔75%
Managingkxbykxwalkingkxaroundkxiskxthekxmostkxeffectivekxwhenkxorganizationalkxprotocol
skxarekxobserved,kxsuchkxas,kxlimitingkxconversationkxtokxtheirkxdirectkxreportskx-kxans--
✔✔false
What department is considered the core business unit? - ans--✔✔golf operation
Fromkxakxfunctionalkxperspective,kxakxvendorkxiskxwhatkxkindkxofkxresource?kx-kxans--
✔✔financialkxresource
Whatkxmustkxexistkxforkxakxfacilitykxtokxhavekxakxpositivekxculture?kx-kxans--✔✔resources
Whatkxwouldkxakxtypicalkxorganizationalkxchartkxofkxakxgolfkxoperationkxshow?kx-kxans--
✔✔staffkxroleskx&kxthekxrelationshipskxbetweenkxthem
Whatkxiskxthekxmostkxlikelykxdeterminantkxofkxthekxcomplexitykxofkxakxfacility'skxorganizatio
nalkxchart?kx-kxans--✔✔sizekxofkxfacilitykxandkxnumberkxofkxresources
Staffkxiskxconsideredkxakxtangiblekxresource?kx-kxans--✔✔true
Whatkxintangiblekxresourcekxiskxkeykxtokxenablingkxandkxfacilitatingkxpeakkxperformance?k
x-kxans--✔✔culture
Howkxcankxfacilitieskxfosterkxakxpositivekxculture?kx-kxans--
✔✔openkxcommunicationkxandkxdiscussion
"Identifykxstaffingkxneeds"kxiskxoneskxofkxthekxstaffkxmanagementkxroleskxinkxrunningkxakxg
olfkxoperationkx-kxans--✔✔true
High-
performancekxprofilingkxiskxakxtoolkxthatkxcankxbekxusedkxtokxcommunicatekxakxuniformkxse
tkxofkxfacility-widekxexpectationskxforkxallkxemployeeskx-kxans--✔✔true
Whatkxshouldkxakxmanagerkxconsiderkxwhenkxdeterminingkxthekxnumberkxofkxemployeeskx
neededkxtokxrunkxankxoperation?kx-kxans--✔✔humankxresourceskxitkxwillkxtake
, Whatkxiskxthekxadvantagekxofkxaskingkxopen-
endedkxquestionskxduringkxthekxinterviewkxprocess?kx-kxans--
✔✔leadkxtokxunbiasedkxanswers
Reducedkxtrainingkxneedskxiskxonekxofkxthekxanticipatedkxbenefitskxofkxadoptingkxnewkxpoi
ntkxofkxsalekxsystemkxtechnologykx-kxans--✔✔false
Whatkxiskxthekxfirstkxstepkxinkxacquiringkxakxnewkxtechnology-basedkxsystem?kx-kxans--
✔✔assesskxfacilitykxneeds
Whykxshouldkxemployeeskxbekxinvolvedkxinkxcreatingkxandkxrevisingkxpolicieskxorkxproced
ures?kx-kxans--✔✔encourageskxstaffkxtokxbuy-inkxtokxthekxguidelineskxitkxsetskxout
Promotionkxiskxonekxofkxthekxfourkx"Ps"kxofkxmarketingkx-kxans--✔✔true
WhatkxdoeskxthekxAmericankxMarketingkxAssociationkxreferkxtokxaskxakxname,kxterm,kxsig
n,kxsymbolkxorkxdesign,kxorkxcombinationkxofkxthemkxintendedkxtokxidentifykxthekxgoodskxa
ndkxserviceskxofkxakxseller?kx-kxans--✔✔brand
Pacekxofkxplaykxpolicieskxarekxankxeffectivekxmeanskxforkxcontrollingkxthekxdemandkxcurve
kxforkxthekxusekxofkxperishablekxteekxtimeskx-kxans--✔✔true
Whatkxdoeskxyieldkxmanagementkxallow?kx-kxans--
✔✔allowskxfacilitykxtokxmaximizekxthekxtotalkxnumberkxofkxroundskxavailablekxeachkxday
Whatkxtermkxwouldkxbekxconsideredkxankximportantkxmetrickxforkxmonitoringkxperformanc
ekxagainstkxbudget?kx-kxans--✔✔variance
Whatkxcankxyieldkxmanagementkxpredict?kx-kxans--✔✔demand
Whatkxiskxthekxformulakxforkxdevelopingkxakxyieldkxmanagementkxreportkxforkxakxgivenkxpe
riod?kx-kxans--✔✔roundskxplayed/potentialkxroundskxxkx100kx=kxyield%
Whykxiskxmonitoringkxperformancekxconsideredkxakxtwo-partkxprocess?kx-kxans--
✔✔metricskxandkxstaffkxservicekxquality
Whatkxiskxthekxyieldkxpercentagekxifkxakxfacilitykxsellskx180kxofkx240kxavailablekxteekxtimes
?kx-kxans--✔✔75%
Managingkxbykxwalkingkxaroundkxiskxthekxmostkxeffectivekxwhenkxorganizationalkxprotocol
skxarekxobserved,kxsuchkxas,kxlimitingkxconversationkxtokxtheirkxdirectkxreportskx-kxans--
✔✔false