PSC 206 Final Exam Questions and
Complete Solutions Graded A+
The first step in developing a performance measurement system - Answer: identifying a program to
measure
The balanced scorecard concept - Answer: measuring four main aspects of a business: Learning and
growth, business processes, customers, and finance
A supplementary approach to performance measurement entails? - Answer: bringing average citizens
into the process
Think about whether financial management is one of the four categories used in the balanced scorecard.
- Answer: yes, it is
The last stage of designing a performance measurement system - Answer: reporting the result
Think about whether input and output indicators are two types of performance measurement
indicators. - Answer: yes, they are
Program evaluation is more client-centered or less client-centered? - Answer: more. client- centered
Which are methods of collecting empirical data? - Answer: Closed-ended surveys In-depth interviews
Focus groups Open-ended surveys
Advantages of written surveys - Answer: generate much higher response rates, also more likely to be
completed because seem more annonymous
Disadvantages of written surveys - Answer: usually more expensive to conduct,
What are the two primary types of field observations? - Answer: descriptive and reflective
, What are the six types of primary stakeholders? - Answer: investors, employees, customers, suppliers,
communities, governments, or trade associations
What do SWOT analyses include? - Answer: strengths, weaknesses, opportunities, threats
What does a needs assessment determine? - Answer: needs, examine their nature and causes, and set
priorities for future action.
The five types of program evaluations - Answer: Formative, Summative, Process, Impact and Outcome
Evaluations
The logic model - Answer: a graphic depiction (road map) that presents the shared relationships among
the resources, activities, outputs, outcomes, and impact for your program
The first step in assessing a program's impact - Answer: identify measurable outcomes
Think about whether an efficiency assessment determines whether the money and resources put
toward a program were spent well. - Answer: yes, this is true
Program target - Answer: The direct recipients of a program's services; part of the primary stakeholders
What are the two groups that make up the randomized field experiments? - Answer: treatment and
control group
. Close-ended questions - Answer: Questions that can be answered in short or single word responses.
Confidentiality in an evaluation - Answer: Protects human subjects
Part of informed consent
Ethical concerns
Complete Solutions Graded A+
The first step in developing a performance measurement system - Answer: identifying a program to
measure
The balanced scorecard concept - Answer: measuring four main aspects of a business: Learning and
growth, business processes, customers, and finance
A supplementary approach to performance measurement entails? - Answer: bringing average citizens
into the process
Think about whether financial management is one of the four categories used in the balanced scorecard.
- Answer: yes, it is
The last stage of designing a performance measurement system - Answer: reporting the result
Think about whether input and output indicators are two types of performance measurement
indicators. - Answer: yes, they are
Program evaluation is more client-centered or less client-centered? - Answer: more. client- centered
Which are methods of collecting empirical data? - Answer: Closed-ended surveys In-depth interviews
Focus groups Open-ended surveys
Advantages of written surveys - Answer: generate much higher response rates, also more likely to be
completed because seem more annonymous
Disadvantages of written surveys - Answer: usually more expensive to conduct,
What are the two primary types of field observations? - Answer: descriptive and reflective
, What are the six types of primary stakeholders? - Answer: investors, employees, customers, suppliers,
communities, governments, or trade associations
What do SWOT analyses include? - Answer: strengths, weaknesses, opportunities, threats
What does a needs assessment determine? - Answer: needs, examine their nature and causes, and set
priorities for future action.
The five types of program evaluations - Answer: Formative, Summative, Process, Impact and Outcome
Evaluations
The logic model - Answer: a graphic depiction (road map) that presents the shared relationships among
the resources, activities, outputs, outcomes, and impact for your program
The first step in assessing a program's impact - Answer: identify measurable outcomes
Think about whether an efficiency assessment determines whether the money and resources put
toward a program were spent well. - Answer: yes, this is true
Program target - Answer: The direct recipients of a program's services; part of the primary stakeholders
What are the two groups that make up the randomized field experiments? - Answer: treatment and
control group
. Close-ended questions - Answer: Questions that can be answered in short or single word responses.
Confidentiality in an evaluation - Answer: Protects human subjects
Part of informed consent
Ethical concerns
