ServiceNow HRSD Implementation Specialist
Exam| Complete Questions with 100% Correct
Answers| Verified| Already Rated A+
What are the two main ways client roles are used in ServiceNow? - ✔✔1. to grant
access to the ESC
2. To make an employee selectable as the Opened for or Subject person on a case
_ are the people with roles who are assigned to work the Tasks and Cases in ServiceNow
- ✔✔Fulfillers
What are User Criteria used for? - ✔✔Used to control access to the knowledge base,
knowledge articles, knowledge blocks, or service catalog items
Where do user criteria pull information from? - ✔✔User records
The _ role contains may other roles - ✔✔HR Basic
What happens to roles when a user is removed from a group? - ✔✔The roles granted
by that group are removed from the user's record
What are HR criteria used for? - ✔✔1. To determine what a user sees on the ESC
2. To define the audience for other HR content or Bulk HR cases
Where do HR Criteria pull information from? - ✔✔HR profiles
, What are audience records used for? - ✔✔To define the conditions that must be met
to see ESC content
How are audience records different from user criteria and HR criteria? - ✔✔Audience
records can use User criteria and/or HR Criteria to determine the audience for content
How are Matching and Assignment rules applied for HR case assignment? - ✔✔1.
Assignment rules run when the case is opened, and they can be used to set the
Assignment Group on a case.
2. Matching rules run when a case is in the ready state and are used to assign the case
to a specific user within the assignment group
What is the difference between document templates and PDF templates? -
✔✔Document templates are created within the HR application and use variables to
pre-fill information from tables into a document.
PDF templates are imported into SN using the Managed Documents application before
they're configured in the Document Templates module
What happens if an employee doesn't have a client role? - ✔✔They can't access any
HR applications AND they can't be selected as the opened for or subject person in an HR
case
What are the three key OOTB integrations? - ✔✔1. DocuSign
2. Google Analytics
3. SAP SuccessFactors
What does SAIF stand for? - ✔✔ServiceNow Adaptive Implementation Framework
Exam| Complete Questions with 100% Correct
Answers| Verified| Already Rated A+
What are the two main ways client roles are used in ServiceNow? - ✔✔1. to grant
access to the ESC
2. To make an employee selectable as the Opened for or Subject person on a case
_ are the people with roles who are assigned to work the Tasks and Cases in ServiceNow
- ✔✔Fulfillers
What are User Criteria used for? - ✔✔Used to control access to the knowledge base,
knowledge articles, knowledge blocks, or service catalog items
Where do user criteria pull information from? - ✔✔User records
The _ role contains may other roles - ✔✔HR Basic
What happens to roles when a user is removed from a group? - ✔✔The roles granted
by that group are removed from the user's record
What are HR criteria used for? - ✔✔1. To determine what a user sees on the ESC
2. To define the audience for other HR content or Bulk HR cases
Where do HR Criteria pull information from? - ✔✔HR profiles
, What are audience records used for? - ✔✔To define the conditions that must be met
to see ESC content
How are audience records different from user criteria and HR criteria? - ✔✔Audience
records can use User criteria and/or HR Criteria to determine the audience for content
How are Matching and Assignment rules applied for HR case assignment? - ✔✔1.
Assignment rules run when the case is opened, and they can be used to set the
Assignment Group on a case.
2. Matching rules run when a case is in the ready state and are used to assign the case
to a specific user within the assignment group
What is the difference between document templates and PDF templates? -
✔✔Document templates are created within the HR application and use variables to
pre-fill information from tables into a document.
PDF templates are imported into SN using the Managed Documents application before
they're configured in the Document Templates module
What happens if an employee doesn't have a client role? - ✔✔They can't access any
HR applications AND they can't be selected as the opened for or subject person in an HR
case
What are the three key OOTB integrations? - ✔✔1. DocuSign
2. Google Analytics
3. SAP SuccessFactors
What does SAIF stand for? - ✔✔ServiceNow Adaptive Implementation Framework
