ServiceNow HR Certification Exam| Complete
Questions with 100% Correct Answers| Verified|
Already Rated A+
Is HR Core Basic included in HR Manager role? - ✔✔Yes
If Knowledge base has no user criteria, articles within that KB are available to read/write
- ✔✔all users with any roles
If a knowledge base has no user criteria, articles within that KB are available for read
only to - ✔✔All Users without roles
In base SN instance, for KB articles these options are visible - ✔✔Can contribute and
can read; related lists need to be configured for Cannot contribute/read
Used to control which users can create, update and read Knowledge bases/articles -
✔✔User criteria records
If using digital signature (docusign), info is stored in HR Task as - ✔✔A link to the
document in docusign is stored in the task/case under the activity
How's the e-signature captured in SN? - ✔✔as an image
e-signature in base platform - ✔✔Not a legally binding document; just
acknowledgement
, HR Shared Services Activities - ✔✔
Some SLA/Metrics used - ✔✔Resolution times, first call resolution, create to resolve
duration, Open,
If matching rules determine potentially assignee, what actually assigns a case? -
✔✔Assignment Rules
Where can a user change the language if not English? - ✔✔Login Page, System
Setting General
Are attached documents translated? - ✔✔No
HR Inbound Integration requires: - ✔✔Staging tables, HR service mapping, schema
mapping and transform maps
HR Outbound integration requires: - ✔✔Configure tables and info to push, map the
web service to the SOAP message
If the HR Admin role is removed from Sys Admin, the admin role cannot - ✔✔See HR
cases or HR Profile data
When scoping an HR Service map out: - ✔✔HR service, topic detail, topic category,
COE, HR template, assignment group, skills, icon/pictures and user criteria(if catalog
item needed)
When an HR plugin is activated, the associated Admin role for that plugin is
automatically added to: - ✔✔System Administrator (admin)
Questions with 100% Correct Answers| Verified|
Already Rated A+
Is HR Core Basic included in HR Manager role? - ✔✔Yes
If Knowledge base has no user criteria, articles within that KB are available to read/write
- ✔✔all users with any roles
If a knowledge base has no user criteria, articles within that KB are available for read
only to - ✔✔All Users without roles
In base SN instance, for KB articles these options are visible - ✔✔Can contribute and
can read; related lists need to be configured for Cannot contribute/read
Used to control which users can create, update and read Knowledge bases/articles -
✔✔User criteria records
If using digital signature (docusign), info is stored in HR Task as - ✔✔A link to the
document in docusign is stored in the task/case under the activity
How's the e-signature captured in SN? - ✔✔as an image
e-signature in base platform - ✔✔Not a legally binding document; just
acknowledgement
, HR Shared Services Activities - ✔✔
Some SLA/Metrics used - ✔✔Resolution times, first call resolution, create to resolve
duration, Open,
If matching rules determine potentially assignee, what actually assigns a case? -
✔✔Assignment Rules
Where can a user change the language if not English? - ✔✔Login Page, System
Setting General
Are attached documents translated? - ✔✔No
HR Inbound Integration requires: - ✔✔Staging tables, HR service mapping, schema
mapping and transform maps
HR Outbound integration requires: - ✔✔Configure tables and info to push, map the
web service to the SOAP message
If the HR Admin role is removed from Sys Admin, the admin role cannot - ✔✔See HR
cases or HR Profile data
When scoping an HR Service map out: - ✔✔HR service, topic detail, topic category,
COE, HR template, assignment group, skills, icon/pictures and user criteria(if catalog
item needed)
When an HR plugin is activated, the associated Admin role for that plugin is
automatically added to: - ✔✔System Administrator (admin)
