ServiceNow HR Certification Exam Prep
Questions with Complete Solutions
When does a HR Template populates data? Correct Ans-After the Create a new Case
When is a client role assigned? Correct Ans-Automatically when an HR Profile is created
When importing a new knowledge article, what date is used? Correct Ans-No date is asked.
Publish and valid dates are there
How many user criteria records can a knowledge base have? Correct Ans-Unlimited
What options are available in the Guided Setup category view? Correct Ans-Configuration
categories and their tasks (get started, continue, skip)
What options are available in the Guided Setup Task View Correct Ans-Start, skip, mark as
complete or unlock tasks
Why are some tasks locked in the Guided Setup task view? Correct Ans-Because they require
a plugin to be activated
What options are available in the Guided Setup Configuration view? Correct Ans-Shows lists,
forms and properties
,How many client roles are in the base instance? Correct Ans-Ten (five for core and five for
service portal)
How many condition client role rules are in the base instance? Correct Ans-Five
How many client roles groups are in the base instance? Correct Ans-Two: HR Fulfillment
Support, HR Service Portal
Is HR Core Basic included in HR Manager role? Correct Ans-Yes
If Knowledge base has no user criteria, articles within that KB are available to read/write
Correct Ans-all users with any roles
If a knowledge base has no user criteria, articles within that KB are available for read only to
Correct Ans-All Users without roles
In base SN instance, for KB articles these options are visible Correct Ans-Can contribute and
can read; related lists need to be configured for Cannot contribute/read
Used to control which users can create, update and read Knowledge bases/articles Correct
Ans-User criteria records
, If using digital signature (docusign), info is stored in HR Task as Correct Ans-A link to the
document in docusign is stored in the task/case under the activity
How's the e-signature captured in SN? Correct Ans-as an image
e-signature in base platform Correct Ans-Not a legally binding document; just
acknowledgement
HR Shared Services Activities Correct Ans-
Some SLA/Metrics used Correct Ans-Resolution times, first call resolution, create to resolve
duration, Open,
If matching rules determine potentially assignee, what actually assigns a case? Correct Ans-
Assignment Rules
Where can a user change the language if not English? Correct Ans-Login Page, System Setting
General
Are attached documents translated? Correct Ans-No
HR Inbound Integration requires: Correct Ans-Staging tables, HR service mapping, schema
mapping and transform maps
Questions with Complete Solutions
When does a HR Template populates data? Correct Ans-After the Create a new Case
When is a client role assigned? Correct Ans-Automatically when an HR Profile is created
When importing a new knowledge article, what date is used? Correct Ans-No date is asked.
Publish and valid dates are there
How many user criteria records can a knowledge base have? Correct Ans-Unlimited
What options are available in the Guided Setup category view? Correct Ans-Configuration
categories and their tasks (get started, continue, skip)
What options are available in the Guided Setup Task View Correct Ans-Start, skip, mark as
complete or unlock tasks
Why are some tasks locked in the Guided Setup task view? Correct Ans-Because they require
a plugin to be activated
What options are available in the Guided Setup Configuration view? Correct Ans-Shows lists,
forms and properties
,How many client roles are in the base instance? Correct Ans-Ten (five for core and five for
service portal)
How many condition client role rules are in the base instance? Correct Ans-Five
How many client roles groups are in the base instance? Correct Ans-Two: HR Fulfillment
Support, HR Service Portal
Is HR Core Basic included in HR Manager role? Correct Ans-Yes
If Knowledge base has no user criteria, articles within that KB are available to read/write
Correct Ans-all users with any roles
If a knowledge base has no user criteria, articles within that KB are available for read only to
Correct Ans-All Users without roles
In base SN instance, for KB articles these options are visible Correct Ans-Can contribute and
can read; related lists need to be configured for Cannot contribute/read
Used to control which users can create, update and read Knowledge bases/articles Correct
Ans-User criteria records
, If using digital signature (docusign), info is stored in HR Task as Correct Ans-A link to the
document in docusign is stored in the task/case under the activity
How's the e-signature captured in SN? Correct Ans-as an image
e-signature in base platform Correct Ans-Not a legally binding document; just
acknowledgement
HR Shared Services Activities Correct Ans-
Some SLA/Metrics used Correct Ans-Resolution times, first call resolution, create to resolve
duration, Open,
If matching rules determine potentially assignee, what actually assigns a case? Correct Ans-
Assignment Rules
Where can a user change the language if not English? Correct Ans-Login Page, System Setting
General
Are attached documents translated? Correct Ans-No
HR Inbound Integration requires: Correct Ans-Staging tables, HR service mapping, schema
mapping and transform maps
