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Chapter 1 - Introduction to Collision Repair
Exam Study Guide.
Adjusters - Answer✔People who determine the value of what was destroyed or damaged by fire
or other loss
Aftermarket parts - Answer✔Non original equipment made by a manufacturer other than the
auto maker
Auto recycler - Answer✔Purchase damaged, abandoned or used vehicles and sell usable parts
Auto salvage yard - Answer✔Buys wrecked vehicles and sells parts
Block sandeding - Answer✔A method of leveling out surface irregularities with a rubber sanding
block and sandpaper
Body shop estimates - Answer✔Written account of what a collision repair will include and how
muc it will cost in materials and labor
Body technician - Answer✔A person who repairs the body of a damaged vehicle
Claim - Answer✔When an insured person suffers a loss and reports this loss to the insurance
company
Claim center - Answer✔A location where an insured can go to and make a claim. (Can be
online)
Combination technicians - Answer✔Performs all types of repairs on damaged vehicles, e.g.
body, frame, mechanical, refinishing and detailing
Comprehensive insurance - Answer✔Insurance coverage that helps pay for losses due to theft,
fire, or other causes of collision
Deductible - Answer✔The part of the repair cost that the customer pays out-of-pocket
Detailer - Answer✔A person who carefully cleans repaired vehicles before delivery. Detailers
may also apply decals and buff paint
Detailing - Answer✔The systematic rejuvenation and protection of the various surfaces of a
vehicle
1|Page
Chapter 1 - Introduction to Collision Repair
Exam Study Guide.
Adjusters - Answer✔People who determine the value of what was destroyed or damaged by fire
or other loss
Aftermarket parts - Answer✔Non original equipment made by a manufacturer other than the
auto maker
Auto recycler - Answer✔Purchase damaged, abandoned or used vehicles and sell usable parts
Auto salvage yard - Answer✔Buys wrecked vehicles and sells parts
Block sandeding - Answer✔A method of leveling out surface irregularities with a rubber sanding
block and sandpaper
Body shop estimates - Answer✔Written account of what a collision repair will include and how
muc it will cost in materials and labor
Body technician - Answer✔A person who repairs the body of a damaged vehicle
Claim - Answer✔When an insured person suffers a loss and reports this loss to the insurance
company
Claim center - Answer✔A location where an insured can go to and make a claim. (Can be
online)
Combination technicians - Answer✔Performs all types of repairs on damaged vehicles, e.g.
body, frame, mechanical, refinishing and detailing
Comprehensive insurance - Answer✔Insurance coverage that helps pay for losses due to theft,
fire, or other causes of collision
Deductible - Answer✔The part of the repair cost that the customer pays out-of-pocket
Detailer - Answer✔A person who carefully cleans repaired vehicles before delivery. Detailers
may also apply decals and buff paint
Detailing - Answer✔The systematic rejuvenation and protection of the various surfaces of a
vehicle
1|Page
