IPPS-A Self Service Case Management|
HR CRM Questions & Answers
Where can a Member find the Top Answers page relating to HR questions? Correct Ans-IPPS-
A Help Center page
The Member may use ____________ to search for specific HR solutions. Correct Ans-Key
Words
What does the Frequently Asked Questions search return? Correct Ans-Questions on the
chosen topic
For whom can Managers create self-service cases? (Select all that apply) Correct Ans-on
behalf of their direct reports
for themselves
Who receives an email notification when a Member closes their case? Correct Ans-the
Member
Under what conditions may a Member reopen a case created in the IPPS-A Help Center?
Correct Ans-The issue concerning the closed case resurfaced or is not resolved
HR CRM Questions & Answers
Where can a Member find the Top Answers page relating to HR questions? Correct Ans-IPPS-
A Help Center page
The Member may use ____________ to search for specific HR solutions. Correct Ans-Key
Words
What does the Frequently Asked Questions search return? Correct Ans-Questions on the
chosen topic
For whom can Managers create self-service cases? (Select all that apply) Correct Ans-on
behalf of their direct reports
for themselves
Who receives an email notification when a Member closes their case? Correct Ans-the
Member
Under what conditions may a Member reopen a case created in the IPPS-A Help Center?
Correct Ans-The issue concerning the closed case resurfaced or is not resolved
