CSDM (COMMON SERVICE DATA MODEL) TEST 2025

CSDM (COMMON SERVICE DATA MODEL)
TEST 2025


CSDM - ANSWER standard and common set of service-related definitions


Enable and support true service level reporting with the CMDB, standardization
and modeling
Data model - ANSWER CMDB framework that will enable and support
multiple configuration strategies
Domains - ANSWER foundation, design, manage technical services, and
sell/consume
Describe and group objects in the data model based on function


service a means of delivering value to customers by facilitating outcomes
customers want to achieve without the ownership of specific costs and risks


ServiceNow service types (OOB) application, business and technical


( the interaction, the offering and the service system)


application service a service type which is a logical representation of a deployed
application stack
cmdb_ci_service_auto


characteristics of an application service - ANSWER - operational CI
- focus in IPC

, business service - ANSWER service type that is published to business users
and it typically underpins one or more business capabilities


"Business Service" classification


cmdb_ci_service


characteristics of a business service - ANSWER - one level, not hierarchy
- operational CI
- used for IPC
- consumer or sell focused


technical service - ANSWER service type that is published to service owners
and underpins a business or application service


cmdb_ci_service_technical


characteristics of an technical service - ANSWER - one level, not hierarchy
- operational CI
- used for IPC
- provider focused, technology provided to business


CMDB query builder - ANSWER build complex infrastructure and service
queries