WGU C846 EXAM QUESTIONS AND 100% CORRECT
ANSWERS (A+) 2025
What is the purpose of the service configuration management
practice?
a. To ensure that services deliver agreed levels of availability to meet
the needs of customers and users
b. To ensure that service availability and performance are maintained
at an adequate level in case of a disaster
c. To set clear business-related targets for service performance so that
delivery of a service can be properly assessed, monitored, and
managed against the targets
d. To ensure that accurate and reliable information about the
configuration of services and the CIs that support them is available
when and where it's needed: To ensure that accurate and reliable
information about the configuration of services and the CIs that support
them is available when and where it's needed
Which of the following is not an example of a supportive service-desk
technology?
a. Big-bang deployment
b. Incorporating computer-telephony integration
c. Workforce management and resource planning systems
d. Configuration management systems: Big-bang deployment
Which term is defined as a cause—or potential cause—of one or more
incidents?
a. Known error
b. Failure
c. Problem
d. Event: Problem
Which of the following is not an approach to continual improvement?
,a. Lean methods for providing perspectives on the elimination of
waste
b. Agile methods for focusing on making improvements incrementally
at a cadence
c. Procedures for managing information security-related changes,
such as firewall configuration changes
d. DevOps methods for working holistically and ensuring that
improvements are not only designed well but applied effectively:
Procedures for managing information security-related changes, such as
firewall configuration changes
Which type of changes are not typically included in a change
schedule?
a. Exception changes
b. Emergency changes
c. Standard changes
d. Normal changes: Emergency changes
Which method advocates a "systems view" that emphasizes close
collabo- ration between enterprise governance, service teams,
software development, and technology operations?
a. Deployment management
b. Risk management
c. DevOps
d. Relationship management: DevOps
Which of the following statements about the plan value chain activity
are true?
Each correct answer represents a complete solution. Choose all that
apply.
a. It outputs a product and service portfolio for the engage activity.
b. Key outputs are strategic, tactical, and operational plans.
,c. A key output is service performance information for design and
transition.
d. It receives inputs regarding knowledge and information about third-
party service components from the engage value chain activity.: It
outputs a product and service portfolio for the engage activity.
Key outputs are strategic, tactical, and operational plans.
It receives inputs regarding knowledge and information about third-party
service components from the engage value chain activity.
What is the term for any financially valuable component that can
contribute to the delivery of an IT product or service?
a. Asset
b. Incident
c. Event
d. Configuration item: Asset
Which of the following is not an activity of information security
manage- ment?
a. It must be driven from the senior-most level of the organization,
according to clearly understood governance requirements and
organizational policies.
b. It creates controls that each practice must consider when planning
how work is to be done.
c. In high-velocity environments, information security is integrated as
much as possible into the daily work of development and operations.
d. It creates closer, more collaborative relationships with key
suppliers to uncover and realize new value and reduce the risk of
failure.: It creates closer, more collaborative relationships with key suppliers
to uncover and realize new value and reduce the risk of failure.
When making improvements, what is the benefit of employing the
contin- ual improvement model?
a. It balances the need to make beneficial changes that deliver
additional value with the need to protect customers and users from
the adverse effect of change.
, b. It can be applied to any type of improvement, from high-level
organizational changes to individual services and CIs.
c. It manages the people aspects of change to ensure that
improvements and organizational transformation initiatives are
implemented successfully.
d. Stakeholders' satisfaction is high, and a constructive relationship
between the organization and stakeholders is established and
maintained.: It can be applied to any type of improvement, from high-level
organizational changes to individual services and CIs.
Which statements about problem management are true?
Reduce the likelihood and impact of incidents by identifying actual and
poten- tial causes of incidents.
Manage workarounds and known errors.
Make new and changed services and features available for use.
Record and report selected changes of state identified as events.
a. 3 and 4
b. 1 and 3
c. 1 and 2
d. 2 and 4: 1 and 2
The purpose of the SVS is to ensure that:
a. there is a need or desire for products and services among the
organiza- tion's internal or external consumers.
b. the organization defines value streams.
c. the organization continually co-creates value with all stakeholders
via the use and management of products and services.
d. an organization is directed and controlled.: the organization
continually co-creates value with all stakeholders via the use and
management of products and services.
If the improvement has delivered the expected value, the focus of the
initia- tive should shift to marketing the success and reinforcing any
ANSWERS (A+) 2025
What is the purpose of the service configuration management
practice?
a. To ensure that services deliver agreed levels of availability to meet
the needs of customers and users
b. To ensure that service availability and performance are maintained
at an adequate level in case of a disaster
c. To set clear business-related targets for service performance so that
delivery of a service can be properly assessed, monitored, and
managed against the targets
d. To ensure that accurate and reliable information about the
configuration of services and the CIs that support them is available
when and where it's needed: To ensure that accurate and reliable
information about the configuration of services and the CIs that support
them is available when and where it's needed
Which of the following is not an example of a supportive service-desk
technology?
a. Big-bang deployment
b. Incorporating computer-telephony integration
c. Workforce management and resource planning systems
d. Configuration management systems: Big-bang deployment
Which term is defined as a cause—or potential cause—of one or more
incidents?
a. Known error
b. Failure
c. Problem
d. Event: Problem
Which of the following is not an approach to continual improvement?
,a. Lean methods for providing perspectives on the elimination of
waste
b. Agile methods for focusing on making improvements incrementally
at a cadence
c. Procedures for managing information security-related changes,
such as firewall configuration changes
d. DevOps methods for working holistically and ensuring that
improvements are not only designed well but applied effectively:
Procedures for managing information security-related changes, such as
firewall configuration changes
Which type of changes are not typically included in a change
schedule?
a. Exception changes
b. Emergency changes
c. Standard changes
d. Normal changes: Emergency changes
Which method advocates a "systems view" that emphasizes close
collabo- ration between enterprise governance, service teams,
software development, and technology operations?
a. Deployment management
b. Risk management
c. DevOps
d. Relationship management: DevOps
Which of the following statements about the plan value chain activity
are true?
Each correct answer represents a complete solution. Choose all that
apply.
a. It outputs a product and service portfolio for the engage activity.
b. Key outputs are strategic, tactical, and operational plans.
,c. A key output is service performance information for design and
transition.
d. It receives inputs regarding knowledge and information about third-
party service components from the engage value chain activity.: It
outputs a product and service portfolio for the engage activity.
Key outputs are strategic, tactical, and operational plans.
It receives inputs regarding knowledge and information about third-party
service components from the engage value chain activity.
What is the term for any financially valuable component that can
contribute to the delivery of an IT product or service?
a. Asset
b. Incident
c. Event
d. Configuration item: Asset
Which of the following is not an activity of information security
manage- ment?
a. It must be driven from the senior-most level of the organization,
according to clearly understood governance requirements and
organizational policies.
b. It creates controls that each practice must consider when planning
how work is to be done.
c. In high-velocity environments, information security is integrated as
much as possible into the daily work of development and operations.
d. It creates closer, more collaborative relationships with key
suppliers to uncover and realize new value and reduce the risk of
failure.: It creates closer, more collaborative relationships with key suppliers
to uncover and realize new value and reduce the risk of failure.
When making improvements, what is the benefit of employing the
contin- ual improvement model?
a. It balances the need to make beneficial changes that deliver
additional value with the need to protect customers and users from
the adverse effect of change.
, b. It can be applied to any type of improvement, from high-level
organizational changes to individual services and CIs.
c. It manages the people aspects of change to ensure that
improvements and organizational transformation initiatives are
implemented successfully.
d. Stakeholders' satisfaction is high, and a constructive relationship
between the organization and stakeholders is established and
maintained.: It can be applied to any type of improvement, from high-level
organizational changes to individual services and CIs.
Which statements about problem management are true?
Reduce the likelihood and impact of incidents by identifying actual and
poten- tial causes of incidents.
Manage workarounds and known errors.
Make new and changed services and features available for use.
Record and report selected changes of state identified as events.
a. 3 and 4
b. 1 and 3
c. 1 and 2
d. 2 and 4: 1 and 2
The purpose of the SVS is to ensure that:
a. there is a need or desire for products and services among the
organiza- tion's internal or external consumers.
b. the organization defines value streams.
c. the organization continually co-creates value with all stakeholders
via the use and management of products and services.
d. an organization is directed and controlled.: the organization
continually co-creates value with all stakeholders via the use and
management of products and services.
If the improvement has delivered the expected value, the focus of the
initia- tive should shift to marketing the success and reinforcing any
