Exam Q&A 100% Solved | Graded A+
Computer Applications - ✔✔A subclass of computer software that employs
capabilities of computer directly to a task that the user wishes to perform
Conflict Resolution - ✔✔Negotiates diplomatic solutions to interpersonal
and workplace issue, solving a disagreement in a way that satisfies both
side
Creativity and Resourcefulness - ✔✔Contributes new ideas and work with
initiative
Critical Thinking and Problems Solving Skills - ✔✔Analyzes and resolves
problems that arise in completing assigned tasks
Customer Service - ✔✔Identifies and addresses the needs of all
customers, providing helpful, courteous, and knowledgeable service. Uses
appropriate interpersonal skills in dealing with difficult costumers
Diplomatic - ✔✔Skilled in dealing with sensitive matters or people, tactful,
sensitive, to others regardless of ones own opinions or beliefs
Diversity Awareness - ✔✔Works well with all customers and co workers
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