Salesforce AI Specialist Exam Test with Verified Answers
1. C Where do you complete the exercises and hands-on chal-
lenges in the Drive Productivity with Einstein AI trail?
A In a workbook
B In a regular Trailhead Playground
C In a custom Trailhead Playground with Einstein AI en-
abled
D On the Salesforce website
2. B Which are the three current waves of the AI revolution?
A Predictive, Trust, Models
B Predictive AI, Generative AI, and Autonomous and
Agent AI
C Copilots, Trust, and Generative AI
D Prompts, Data, and Copilots
3. B Why did Salesforce create the Einstein Trust Layer?
A To help your company make its own LLM
B To provide a toolbox of features to protect customer and
company data
C To help you build prompts
D To help you access all data in your org
4. C What is the #1 Salesforce value?
A CRM
B Happiness
C Trust
D AI
5. D How does dynamic grounding improve a prompt's con-
text?
A It overrides a prompt template.
B It hides any customer data.
C It gives an agent full access to all data in a customer's
org.
D It pulls authorized, secure, relevant data directly from
the customer's org, and includes it in the prompt template.
6. B What do the Trust Layer's prompt defense guardrails help
protect against?
, Salesforce AI Specialist Exam Test with Verified Answers
A Data masking
B Prompt injection attacks
C Tokenized data
D New prompt templates
7. D What does zero data retention mean?
A The person who receives the response deletes the
prompt and all its data.
B The response remains masked.
C The prompt remains masked.
D The prompt, its responses, and all related data are
forgotten by the LLM.
8. C How is a response scanned for toxic language?
A The end user reviews the response.
B The response is sent to a panel of reviewers.
C The Salesforce assessment tool is applied to the re-
sponse.
D A third-party LLM checks and stores the response.
9. D Which of these are core benefits of Sales AI?
A Create personal and impactful emails.
B Summarize previous calls and action items.
C Augment data at scale.
D A and B
E A and C
10. A Which of these are guiding principles for the Salesforce
approach to AI?
A Trust and security
B Relevance and reach
C Efficacy and ecosystem
D Security and size
11. A Which Einstein for Service feature helps agents summa-
rize customer interactions?
A Einstein Work Summaries
B Einstein Case Wrap-Up
C Einstein Reply Recommendations
D Einstein Case Classification
, 12. B What is one way Einstein for Service helps your team?
A It offers agents multiple virtual assistants to help them.
B It automates common questions or processes.
C It provides agents with a snapshot of AI features.
D It increases the number of emails with customers.
13. D What are prompts in the context of generative AI?
A A question that makes the LLM write an email.
B A line of code that helps the LLM find relevant data.
C Conversation starters for team bonding.
D Instructions that help the LLM generate content.
14. A What is a goal in a prompt?
A What you hope to achieve with the model's output
B The type of content you want the model to create
C A quantitative metric that measures prompt strength
D A physical goal post that you throw prompts over
15. D Which is a benefit of using prompt templates?
A Makes LLMs produce inaccurate output.
B Helps your team plan amazing pizza parties.
C Encourages customers to buy all of your products.
D Helps teams create consistent output.
16. D How can you add business data to your prompt templates
in Salesforce?
A Merge fields
B Flows
C Trailhead badges
D A and B
17. D Along with describing the recipient of a generated mes-
sage, who else should be identified in a good prompt
template?
A The person reviewing the generated output before
sending
B The writer of the prompt template itself
C The manager of the intended sender
D The person the LLM is role playing as while writing
1. C Where do you complete the exercises and hands-on chal-
lenges in the Drive Productivity with Einstein AI trail?
A In a workbook
B In a regular Trailhead Playground
C In a custom Trailhead Playground with Einstein AI en-
abled
D On the Salesforce website
2. B Which are the three current waves of the AI revolution?
A Predictive, Trust, Models
B Predictive AI, Generative AI, and Autonomous and
Agent AI
C Copilots, Trust, and Generative AI
D Prompts, Data, and Copilots
3. B Why did Salesforce create the Einstein Trust Layer?
A To help your company make its own LLM
B To provide a toolbox of features to protect customer and
company data
C To help you build prompts
D To help you access all data in your org
4. C What is the #1 Salesforce value?
A CRM
B Happiness
C Trust
D AI
5. D How does dynamic grounding improve a prompt's con-
text?
A It overrides a prompt template.
B It hides any customer data.
C It gives an agent full access to all data in a customer's
org.
D It pulls authorized, secure, relevant data directly from
the customer's org, and includes it in the prompt template.
6. B What do the Trust Layer's prompt defense guardrails help
protect against?
, Salesforce AI Specialist Exam Test with Verified Answers
A Data masking
B Prompt injection attacks
C Tokenized data
D New prompt templates
7. D What does zero data retention mean?
A The person who receives the response deletes the
prompt and all its data.
B The response remains masked.
C The prompt remains masked.
D The prompt, its responses, and all related data are
forgotten by the LLM.
8. C How is a response scanned for toxic language?
A The end user reviews the response.
B The response is sent to a panel of reviewers.
C The Salesforce assessment tool is applied to the re-
sponse.
D A third-party LLM checks and stores the response.
9. D Which of these are core benefits of Sales AI?
A Create personal and impactful emails.
B Summarize previous calls and action items.
C Augment data at scale.
D A and B
E A and C
10. A Which of these are guiding principles for the Salesforce
approach to AI?
A Trust and security
B Relevance and reach
C Efficacy and ecosystem
D Security and size
11. A Which Einstein for Service feature helps agents summa-
rize customer interactions?
A Einstein Work Summaries
B Einstein Case Wrap-Up
C Einstein Reply Recommendations
D Einstein Case Classification
, 12. B What is one way Einstein for Service helps your team?
A It offers agents multiple virtual assistants to help them.
B It automates common questions or processes.
C It provides agents with a snapshot of AI features.
D It increases the number of emails with customers.
13. D What are prompts in the context of generative AI?
A A question that makes the LLM write an email.
B A line of code that helps the LLM find relevant data.
C Conversation starters for team bonding.
D Instructions that help the LLM generate content.
14. A What is a goal in a prompt?
A What you hope to achieve with the model's output
B The type of content you want the model to create
C A quantitative metric that measures prompt strength
D A physical goal post that you throw prompts over
15. D Which is a benefit of using prompt templates?
A Makes LLMs produce inaccurate output.
B Helps your team plan amazing pizza parties.
C Encourages customers to buy all of your products.
D Helps teams create consistent output.
16. D How can you add business data to your prompt templates
in Salesforce?
A Merge fields
B Flows
C Trailhead badges
D A and B
17. D Along with describing the recipient of a generated mes-
sage, who else should be identified in a good prompt
template?
A The person reviewing the generated output before
sending
B The writer of the prompt template itself
C The manager of the intended sender
D The person the LLM is role playing as while writing
