Salesforce AI Specialist Test Questions with Verified
Answers
Field Generation - -Leadership needs to populate a dynamic form field with a
summary or description created by a large language model (LLM) to facilitate more
productive conversations with customers. Leadership also wants to keep a human in the
loop to be considered in their AI strategy. Which prompt template type should the AI
Specialist recommend?
Masked data and toxicity score - -Universal Containers is considering leveraging the
Einstein Trust Layer in conjunction with Einstein Generative AI Audit Dat a. Which audit
data is available using the Einstein Trust Layer?
Create a Flex template to add resources with standard and custom objects as inputs. -
-Universal Containers wants to make a sales proposal and directly use data from
multiple unrelated objects (standard and custom) in a prompt template. What should the
AI Specialist recommend?
View session data including user Input and copilot responses for sessions over the past 7
days. - -What is an AI Specialist able to do when the "Enrich event logs with
conversation data" setting in Einstein Copilot is enabled?
Configure data masking in the Einstein Trust Layer setup. - -Universal Containers'
current AI data masking rules do not align with organizational privacy and security policies
and requirements. What should an AI Specialist recommend to resolve the issue?
The records related to the prompt have not been selected - -An administrator wants
to check the response of the Flex prompt template they've built, but the preview button is
greyed out. What is the reason for this?
Model Builder - -Universal Containers' data science team is hosting a generative
large language model (LLM) on Amazon Web Services (AWS). What should the team use to
access externally-hosted models in the Salesforce Platform?
,Salesforce AI Specialist Test Questions with Verified
Answers
The number of tokens generated by the dynamic nature of the prompt template will vary by
record. - -An AI Specialist built a Field Generation prompt template that worked for
many records, but users are reporting random failures with token limit errors. What is the
cause of the random nature of this error?
Dynamic grounding with secure data retrieval - -An administrator is responsible for
ensuring the security and reliability of Universal Containers' (UC) CRM data. UC needs
enhanced data protection and up-to-date AI capabilities. UC also needs to include
relevant information from a Salesforce record to be merged with the prompt. Which feature
in the Einstein Trust Layer best supports UC's need?
. Einstein Copilot analyzes the user's request and LLM technology is used to generate and
display - -A Salesforce Administrator is exploring the capabilities of Einstein Copilot
to enhance user interaction within their organization. They are particularly interested in
how Einstein Copilot processes user requests and the mechanism it employs to deliver
responses. The administrator is evaluating whether Einstein Copilot directly interfaces with
a large language model (LLM) to fetch and display responses to user inquiries, facilitating a
broad range of requests from users. How does Einstein Copilot handle user requests In
Salesforce?
Create Close Plan - -Universal Containers wants to utilize Einstein for Sales to help
sales reps reach their sales quotas by providing Al-generated plans containing guidance
and steps for closing deals. Which feature should the AI Specialist recommend to the sales
team?
Masked data will be de-masked during response journey. - -How does the Einstein
Trust Layer ensure that sensitive data is protected while generating useful and meaningful
responses?
Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and
customize insights with up to 50 products. - -Universal Containers (UC) wants to
enable its sales team to get insights into product and competitor names mentioned during
calls. How should UC meet this requirement?
, Salesforce AI Specialist Test Questions with Verified
Answers
Identify the best matching actions and correct order of execution - -What is the role
of the large language model (LLM) in executing an Einstein Copilot Action?
Execute tasks based on available actions, answering questions using information from
accessible Knowledge articles - -A service agent is looking at a custom object that
stores travel information. They recently received a weather alert and now need to cancel
flights for the customers that are related with this itinerary. The service agent needs to
review the Knowledge articles about canceling and rebooking the customer flights. Which
Einstein Copilot capability helps the agent accomplish this?
In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs
and outputs - -An AI Specialist has created a copilot custom action using flow as the
reference action type. However, it is not delivering the expected results to the conversation
preview, and therefore needs troubleshooting. What should the AI Specialist do to identify
the root cause of the problem?
B. Einstein Reply Recommendations - -A support team handles a high volume of
chat interactions and needs a solution to provide quick, relevant responses to customer
inquiries. Responses must be grounded in the organization's knowledge base to maintain
consistency and accuracy. Which feature in Einstein for Service should the support team
use?
Einstein Copilot does not support the Delete Record action. - -Universal Containers
implemented Einstein Copilot for its users. One user complains that Einstein Copilot is not
deleting activities from the past 7 days. What is the reason for this issue?
Copilot Actions page, the record page for the copilot action, or the Copilot Action Library
tab - -Where should the AI Specialist go to add/update actions assigned to a copilot?
. Einstein Reply Recommendations and Case Classification - -Universal Containers
wants to reduce overall agent handling time minimizing the time spent typing routine
answers for common questions in-chat, and reducing the post-chat analysis by suggesting
Answers
Field Generation - -Leadership needs to populate a dynamic form field with a
summary or description created by a large language model (LLM) to facilitate more
productive conversations with customers. Leadership also wants to keep a human in the
loop to be considered in their AI strategy. Which prompt template type should the AI
Specialist recommend?
Masked data and toxicity score - -Universal Containers is considering leveraging the
Einstein Trust Layer in conjunction with Einstein Generative AI Audit Dat a. Which audit
data is available using the Einstein Trust Layer?
Create a Flex template to add resources with standard and custom objects as inputs. -
-Universal Containers wants to make a sales proposal and directly use data from
multiple unrelated objects (standard and custom) in a prompt template. What should the
AI Specialist recommend?
View session data including user Input and copilot responses for sessions over the past 7
days. - -What is an AI Specialist able to do when the "Enrich event logs with
conversation data" setting in Einstein Copilot is enabled?
Configure data masking in the Einstein Trust Layer setup. - -Universal Containers'
current AI data masking rules do not align with organizational privacy and security policies
and requirements. What should an AI Specialist recommend to resolve the issue?
The records related to the prompt have not been selected - -An administrator wants
to check the response of the Flex prompt template they've built, but the preview button is
greyed out. What is the reason for this?
Model Builder - -Universal Containers' data science team is hosting a generative
large language model (LLM) on Amazon Web Services (AWS). What should the team use to
access externally-hosted models in the Salesforce Platform?
,Salesforce AI Specialist Test Questions with Verified
Answers
The number of tokens generated by the dynamic nature of the prompt template will vary by
record. - -An AI Specialist built a Field Generation prompt template that worked for
many records, but users are reporting random failures with token limit errors. What is the
cause of the random nature of this error?
Dynamic grounding with secure data retrieval - -An administrator is responsible for
ensuring the security and reliability of Universal Containers' (UC) CRM data. UC needs
enhanced data protection and up-to-date AI capabilities. UC also needs to include
relevant information from a Salesforce record to be merged with the prompt. Which feature
in the Einstein Trust Layer best supports UC's need?
. Einstein Copilot analyzes the user's request and LLM technology is used to generate and
display - -A Salesforce Administrator is exploring the capabilities of Einstein Copilot
to enhance user interaction within their organization. They are particularly interested in
how Einstein Copilot processes user requests and the mechanism it employs to deliver
responses. The administrator is evaluating whether Einstein Copilot directly interfaces with
a large language model (LLM) to fetch and display responses to user inquiries, facilitating a
broad range of requests from users. How does Einstein Copilot handle user requests In
Salesforce?
Create Close Plan - -Universal Containers wants to utilize Einstein for Sales to help
sales reps reach their sales quotas by providing Al-generated plans containing guidance
and steps for closing deals. Which feature should the AI Specialist recommend to the sales
team?
Masked data will be de-masked during response journey. - -How does the Einstein
Trust Layer ensure that sensitive data is protected while generating useful and meaningful
responses?
Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and
customize insights with up to 50 products. - -Universal Containers (UC) wants to
enable its sales team to get insights into product and competitor names mentioned during
calls. How should UC meet this requirement?
, Salesforce AI Specialist Test Questions with Verified
Answers
Identify the best matching actions and correct order of execution - -What is the role
of the large language model (LLM) in executing an Einstein Copilot Action?
Execute tasks based on available actions, answering questions using information from
accessible Knowledge articles - -A service agent is looking at a custom object that
stores travel information. They recently received a weather alert and now need to cancel
flights for the customers that are related with this itinerary. The service agent needs to
review the Knowledge articles about canceling and rebooking the customer flights. Which
Einstein Copilot capability helps the agent accomplish this?
In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs
and outputs - -An AI Specialist has created a copilot custom action using flow as the
reference action type. However, it is not delivering the expected results to the conversation
preview, and therefore needs troubleshooting. What should the AI Specialist do to identify
the root cause of the problem?
B. Einstein Reply Recommendations - -A support team handles a high volume of
chat interactions and needs a solution to provide quick, relevant responses to customer
inquiries. Responses must be grounded in the organization's knowledge base to maintain
consistency and accuracy. Which feature in Einstein for Service should the support team
use?
Einstein Copilot does not support the Delete Record action. - -Universal Containers
implemented Einstein Copilot for its users. One user complains that Einstein Copilot is not
deleting activities from the past 7 days. What is the reason for this issue?
Copilot Actions page, the record page for the copilot action, or the Copilot Action Library
tab - -Where should the AI Specialist go to add/update actions assigned to a copilot?
. Einstein Reply Recommendations and Case Classification - -Universal Containers
wants to reduce overall agent handling time minimizing the time spent typing routine
answers for common questions in-chat, and reducing the post-chat analysis by suggesting
