Salesforce AI Specialist Study Guide with Verified
Answers
Three Einstein Studio Features - -Copilot Builder, Prompt Builder, Model Builder
Model Builder - -Einstein Studio feature used to build or bring your own predictive AI
models or LLMs
Binary Classification Models - -Target business outcomes with only two possible
results, which are represented as text data
Outcome Variable - -The desired prediction or outcome of a model
BYO-LLM (Bring Your Own Large Language Model) Integration - -Allows you to build AI
models and externally connect them to Salesforce data using Data Cloud
%'s of AI Specialist Exam Sections - -Einstein Trust Layer: 15% of exam
Generative AI in CRM Applications: 17% of exam
Prompt Builder: 37% of exam
Einstein Copilot: 23% of exam
Model Builder: 8% of exam
Which key topic does the Model Builder section of the exam cover? - -Configure
standard, custom and BYO-LLM generative models
Which feature of the Einstein Trust Layer helps limit hallucinations and decrease the
likelihood of unintended outputs? - -Prompt Defense
What is one way the Einstein Trust Layer ensures data privacy? - -The Einstein Trust
Layer detects and masks sensitive information before sending it to the large language
model (LLM).
, Salesforce AI Specialist Study Guide with Verified
Answers
A healthcare company is implementing Salesforce Einstein to enhance its customer
service operations but is highly concerned about data privacy and healthcare regulation
compliance. The company requires that no patient data is used for model training or
product improvements. What feature of the Einstein Trust Layer addresses the
organization's data privacy concerns? - -Zero-Data Retention Policy
From where is the Einstein Generative AI Audit and Feedback Data Report package
accessed? - -Data Cloud
A sales team wants to use AI to prioritize outreach to potential customers, based on their
likelihood to convert. Which feature of Einstein for Sales Cloud should the sales team use?
- -Einstein Lead Scoring
A company is preparing to reach out to potential leads who have shown interest in the
company's latest product. The company wants to send personalized emails based on each
lead's interactions and interests. Which feature should the company use? - -Einstein
Sales Emails
A customer support team manages a high volume of customer inquiries daily. The team
wants to leverage generative AI to decrease the time it takes to draft and send responses to
customers. Which feature should the company use? - -Einstein Service Replies for
Email
A support team manager wants to implement a feature that will help agents quickly catch
up on ongoing customer conversations. The manager needs a solution that helps agents
create an outline of completed conversations within a case, including the issue and
resolution. Which feature meets these requirements? - -Einstein Work Summaries
Call Explorer - -Sales Cloud feature that enables users to quickly gather information
about voice and video calls
Answers
Three Einstein Studio Features - -Copilot Builder, Prompt Builder, Model Builder
Model Builder - -Einstein Studio feature used to build or bring your own predictive AI
models or LLMs
Binary Classification Models - -Target business outcomes with only two possible
results, which are represented as text data
Outcome Variable - -The desired prediction or outcome of a model
BYO-LLM (Bring Your Own Large Language Model) Integration - -Allows you to build AI
models and externally connect them to Salesforce data using Data Cloud
%'s of AI Specialist Exam Sections - -Einstein Trust Layer: 15% of exam
Generative AI in CRM Applications: 17% of exam
Prompt Builder: 37% of exam
Einstein Copilot: 23% of exam
Model Builder: 8% of exam
Which key topic does the Model Builder section of the exam cover? - -Configure
standard, custom and BYO-LLM generative models
Which feature of the Einstein Trust Layer helps limit hallucinations and decrease the
likelihood of unintended outputs? - -Prompt Defense
What is one way the Einstein Trust Layer ensures data privacy? - -The Einstein Trust
Layer detects and masks sensitive information before sending it to the large language
model (LLM).
, Salesforce AI Specialist Study Guide with Verified
Answers
A healthcare company is implementing Salesforce Einstein to enhance its customer
service operations but is highly concerned about data privacy and healthcare regulation
compliance. The company requires that no patient data is used for model training or
product improvements. What feature of the Einstein Trust Layer addresses the
organization's data privacy concerns? - -Zero-Data Retention Policy
From where is the Einstein Generative AI Audit and Feedback Data Report package
accessed? - -Data Cloud
A sales team wants to use AI to prioritize outreach to potential customers, based on their
likelihood to convert. Which feature of Einstein for Sales Cloud should the sales team use?
- -Einstein Lead Scoring
A company is preparing to reach out to potential leads who have shown interest in the
company's latest product. The company wants to send personalized emails based on each
lead's interactions and interests. Which feature should the company use? - -Einstein
Sales Emails
A customer support team manages a high volume of customer inquiries daily. The team
wants to leverage generative AI to decrease the time it takes to draft and send responses to
customers. Which feature should the company use? - -Einstein Service Replies for
A support team manager wants to implement a feature that will help agents quickly catch
up on ongoing customer conversations. The manager needs a solution that helps agents
create an outline of completed conversations within a case, including the issue and
resolution. Which feature meets these requirements? - -Einstein Work Summaries
Call Explorer - -Sales Cloud feature that enables users to quickly gather information
about voice and video calls
