Salesforce AI Associate Test Questions with Verified
Answers
Which type of bias imposes a system's values on others?
A. Association
B. Automation Most Voted
C. Societal - -C
A sales manager wants to improve their processes using AI in Salesforce.Which application
of AI would be most beneficial?
A. Lead scoring and opportunity forecasting
B. Data modeling and management
C. Sales dashboards and reporting - -B
What is the most likely impact that high-quality data will have on customer relationships?
A. Improved customer trust and satisfaction
B. Increased brand loyalty
C. Higher customer acquisition costs - -A
What are the key components of the data quality standard?
A. Accuracy, Completeness, Consistency
B. Reviewing, Updating, Archiving
C. Naming, Formatting, Monitoring - -A
What is an implication of user consent in regard to AI data privacy?
A. AI ensures complete data privacy by automatically obtaining user consent.
,Salesforce AI Associate Test Questions with Verified
Answers
B. AI infringes on privacy when user consent is not obtained.
C. AI operates Independently of user privacy and consent - -B
Cloud Kicks wants to optimize its business operations by incorporating AI into its CRM.
What should the company do first to prepare its data for use with AI?
A. Remove biased data.
B. Determine data availability.
C. Determine data outcomes. - -B
Which action should be taken to develop and implement trusted generated AI with
Salesforce's safety guideline in mind?
A. Develop right-sized models to reduce our carbon footprint.
B. Create guardrails that mitigates toxicity and protect PII
C. Be transparent when AI has created and automatically delivered content. - -B
What should organizations do to ensure data quality for their AI initiatives?
A. Collect and curate high-quality data from reliable sources.
B. Rely on AI algorithms to automatically handle data quality issues.
C. Prioritize model fine-tuning over data quality improvements. - -A
How does AI which CRM help sales representatives better understand previous customer
interactions?
A. Creates, localizes, and translates product descriptions
, Salesforce AI Associate Test Questions with Verified
Answers
B. Triggers personalized service replies
C. Provides call summaries - -C
Cloud kicks wants to decrease the workload for its customer care agents by implementing
a chatbot on its website that partially deflects incoming cases by answering frequency
asked questions.
Which field of AI is most suitable for this scenario?
A. Natural language processing
B. Computer vision
C. Predictive analytics - -A
Which best describes the different between predictive AI and generative AI?
A. Predictive new and original output for a given input.
B. Predictive AI and generative have the same capabilities differ in the type of input they
receive: predictive AI receives raw data whereas generation AI receives natural language.
C. Predictive AI uses machine learning to classes or predict output from its input data
whereas generative AI does not use machine learning to generate its output - -C
Which features of Einstein enhance sales efficiency and effectiveness?
A. Opportunity List View, Lead List View, Account List view
B. Opportunity Scoring, Opportunity List View, Opportunity Dashboard
C. Opportunity Scoring, Lead Scoring, Account Insights - -C
A financial institution plans a campaign for preapproved credit cards?
How should they implement Salesforce's Trusted AI Principle of Transparency?
Answers
Which type of bias imposes a system's values on others?
A. Association
B. Automation Most Voted
C. Societal - -C
A sales manager wants to improve their processes using AI in Salesforce.Which application
of AI would be most beneficial?
A. Lead scoring and opportunity forecasting
B. Data modeling and management
C. Sales dashboards and reporting - -B
What is the most likely impact that high-quality data will have on customer relationships?
A. Improved customer trust and satisfaction
B. Increased brand loyalty
C. Higher customer acquisition costs - -A
What are the key components of the data quality standard?
A. Accuracy, Completeness, Consistency
B. Reviewing, Updating, Archiving
C. Naming, Formatting, Monitoring - -A
What is an implication of user consent in regard to AI data privacy?
A. AI ensures complete data privacy by automatically obtaining user consent.
,Salesforce AI Associate Test Questions with Verified
Answers
B. AI infringes on privacy when user consent is not obtained.
C. AI operates Independently of user privacy and consent - -B
Cloud Kicks wants to optimize its business operations by incorporating AI into its CRM.
What should the company do first to prepare its data for use with AI?
A. Remove biased data.
B. Determine data availability.
C. Determine data outcomes. - -B
Which action should be taken to develop and implement trusted generated AI with
Salesforce's safety guideline in mind?
A. Develop right-sized models to reduce our carbon footprint.
B. Create guardrails that mitigates toxicity and protect PII
C. Be transparent when AI has created and automatically delivered content. - -B
What should organizations do to ensure data quality for their AI initiatives?
A. Collect and curate high-quality data from reliable sources.
B. Rely on AI algorithms to automatically handle data quality issues.
C. Prioritize model fine-tuning over data quality improvements. - -A
How does AI which CRM help sales representatives better understand previous customer
interactions?
A. Creates, localizes, and translates product descriptions
, Salesforce AI Associate Test Questions with Verified
Answers
B. Triggers personalized service replies
C. Provides call summaries - -C
Cloud kicks wants to decrease the workload for its customer care agents by implementing
a chatbot on its website that partially deflects incoming cases by answering frequency
asked questions.
Which field of AI is most suitable for this scenario?
A. Natural language processing
B. Computer vision
C. Predictive analytics - -A
Which best describes the different between predictive AI and generative AI?
A. Predictive new and original output for a given input.
B. Predictive AI and generative have the same capabilities differ in the type of input they
receive: predictive AI receives raw data whereas generation AI receives natural language.
C. Predictive AI uses machine learning to classes or predict output from its input data
whereas generative AI does not use machine learning to generate its output - -C
Which features of Einstein enhance sales efficiency and effectiveness?
A. Opportunity List View, Lead List View, Account List view
B. Opportunity Scoring, Opportunity List View, Opportunity Dashboard
C. Opportunity Scoring, Lead Scoring, Account Insights - -C
A financial institution plans a campaign for preapproved credit cards?
How should they implement Salesforce's Trusted AI Principle of Transparency?
