1
QDM EXPERT ACTUAL EXAM QUESTIONS AND
ANSWERS LATEST 2024/2025 (GRADED A+)
Which书山有路勤为书山有路勤为径，学海无涯苦作舟书
of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only
my department uses it 3 Nobody uses it 4 QDM applies to all functions and
山书山有路勤为径，学海无涯苦作舟有路勤为径，
activities - 学海无涯苦作舟径，学海无涯苦作舟
(answers)QDM applies to all functions and activities
The 1-10-100 Rule says that every dollar spent doing things right the first time
avoids - (answers)$100 for the failure
The QDM Principle Measure, Measure, Measure involves measuring... -
(answers)failures, variation, and success
Which principle addresses waste reduction and/or elimination -
(answers)Optimize Business Performance
Which type of activity is the customer willing to pay for - (answers)value-added
activity
Which action does not embody the Be Scientific Principle - (answers)Following
your gut instinct
Which tool is used in a quality improvement project and states the business
objectives - (answers)QAT Charter
Which tool will help determine the scope of my project - (answers)SIPOC
What tool will help me gain insight into customer expectations - (answers)Voice
of Customer (VOC)
, 2
What tool helps link projects to strategic objectives regarding customer
relationships - (answers)Customer Corridor
书山有路勤为书山有路勤为径，学海无涯苦作舟书
山书山有路勤为径，学海无涯苦作舟有路勤为径，
You should always pilot your solution to ensure it performs as expected -
(answers)False
学海无涯苦作舟径，学海无涯苦作舟
A diagram used to brainstorm causes of a failure and sort the causes into
categories - (answers)Fishbone
Way of brainstorming that helps to dig beyond initial observations of a
problem's cause - (answers)5 Whys
Which step is not a part of the Launch phase of ABLE 1 Prepare an
implementation plan 2 Define a control plan 3 Build understanding 4 Launch a
full-scale implementation - (answers)Build understandin
Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action
Plans - (answers)Flow Chart
How much a measure deviates from the norm over time - (answers)Variation
A graph that pictures the degree of variation in a process - (answers)Run Chart
If your targets aren't achieved you should return to the Assess phase and
restart - (answers)False
Repacking equipment to move storage is an example of what type of activity -
(answers)Non-value add
QDM EXPERT ACTUAL EXAM QUESTIONS AND
ANSWERS LATEST 2024/2025 (GRADED A+)
Which书山有路勤为书山有路勤为径，学海无涯苦作舟书
of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only
my department uses it 3 Nobody uses it 4 QDM applies to all functions and
山书山有路勤为径，学海无涯苦作舟有路勤为径，
activities - 学海无涯苦作舟径，学海无涯苦作舟
(answers)QDM applies to all functions and activities
The 1-10-100 Rule says that every dollar spent doing things right the first time
avoids - (answers)$100 for the failure
The QDM Principle Measure, Measure, Measure involves measuring... -
(answers)failures, variation, and success
Which principle addresses waste reduction and/or elimination -
(answers)Optimize Business Performance
Which type of activity is the customer willing to pay for - (answers)value-added
activity
Which action does not embody the Be Scientific Principle - (answers)Following
your gut instinct
Which tool is used in a quality improvement project and states the business
objectives - (answers)QAT Charter
Which tool will help determine the scope of my project - (answers)SIPOC
What tool will help me gain insight into customer expectations - (answers)Voice
of Customer (VOC)
, 2
What tool helps link projects to strategic objectives regarding customer
relationships - (answers)Customer Corridor
书山有路勤为书山有路勤为径，学海无涯苦作舟书
山书山有路勤为径，学海无涯苦作舟有路勤为径，
You should always pilot your solution to ensure it performs as expected -
(answers)False
学海无涯苦作舟径，学海无涯苦作舟
A diagram used to brainstorm causes of a failure and sort the causes into
categories - (answers)Fishbone
Way of brainstorming that helps to dig beyond initial observations of a
problem's cause - (answers)5 Whys
Which step is not a part of the Launch phase of ABLE 1 Prepare an
implementation plan 2 Define a control plan 3 Build understanding 4 Launch a
full-scale implementation - (answers)Build understandin
Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action
Plans - (answers)Flow Chart
How much a measure deviates from the norm over time - (answers)Variation
A graph that pictures the degree of variation in a process - (answers)Run Chart
If your targets aren't achieved you should return to the Assess phase and
restart - (answers)False
Repacking equipment to move storage is an example of what type of activity -
(answers)Non-value add
