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MGMT 303 Midterm Study Guide
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1. What is the defi- M
Øanagement is the pursuit of organizational goals efficiently and effectively by
nition of Manage- integrating the work of people through planning, organizing, leading, controlling
ment? the organization resources.
2. What is the ØEfficient- to use resources like people, money raw materials and the like wisely and
difference be- cost effective.
tween and ef- ØEffective - achieve results, to make right decisions, and to successfully carry them
ficient manager out so that they achieve the organizational goals.
and an effective
one?
3. What are the four ØPlanning - you set goals and decide how to achieve them
functions of man- ØOrganizing - you arrange task, people, and other resources to accomplish the
agement? work
ØControlling - you monitor performance, compare it with goals and take corrective
action as needed
ØLeading- you motivate, direct and otherwise influence people to work hard to
achieve organizational goals
4. What are the re- - You understand how to deal with organization from the outside
wards of being an - you understand how to relate to your supervisors
exceptional man- - you understand how to interact with co workers
ager? - you understand how to manage yourself in the work place
- You and employees understand a sense of accomplishment
- you can stretch your abilities and magnify your range
- you can build a catalog of successful products or services
- you can become a mentor and help others
5. What are the - Competitive advantage- staying ahead of rivals
challenges of be- - Diversity- future wont resemble the past
ing an exception- - Globalization- expanding management universe\
al manager - Information Technology - dealing with new normal
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MGMT 303 Midterm Study Guide
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- Ethical standards
- Sustainability - business of green
- Managing your own happiness and meaningfulness
6. What are the 4 1) Top managers
levels of manage- 2) Middle Managers
ment? 3) First Line Managers
4) Team Leader
7. Define each of ØTop Manager - make long term decisions about overall direction of the organiza-
the 4 levels of tion and establish objectives, policies, and strategies
management ØMiddle Managers - implement policies and plans of top managers above them
and supervise and coordinate the activities of first line managers
ØFirst Line Managers - make shot term operating decisions, directing daily task of
non-managerial personnel
ØTeam Leader- a manager who is responsible for facilitating team activities toward
achieving key results.
8. Difference be- Functional - responsible for just one activity ( director of finance)
tween Function General - Responsible for several organizational activities ( executive vice presi-
and General dent)
Manager
9. What skills and 1) Technical Skills - job specific knowledge needed to perform well in a specialized
roles do man- field
agers need? 2) Conceptual Skills - ability to think analytically, to visualize organization as a whole,
understand how parts work together
3) Human (Soft) skills - ability to work well in cooperation with other people to get
things done, motivate, inspire trust, communicate with others
10. What are the - ability to motivate and engage others
most valued - ability to communicate
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traits in man- - work experience outside of USA
agers - high energy levels to meet demand of global travel 24/7
11. What are some - relies on more verbal than written communication
manager roles - manager works long hours at intense pace
- managers work is characterized by fragmentation, brevity, and variety
12. What types of 1) interpersonal roles - managers interact with people inside and outside of their
roles do man- work ( liaison, leader, figurehead)
agers hold? 2) Informational roles - managers receive and communicate information (monitor,
dissemination, and spokesperson)
3) Decisional roles - managers use information to make decision to solve problems
or take advantage of opportunities. (entrepreneur, disturbance handler, resource
allocate, negotiator)
13. What are the 1) (1911-1947) Classical viewpoint- emphasis on ways to manage work more
3 historical view- efficiently
points of histori- 2) (1913-1950's) Behavioral Viewpoint - emphasis on importance of understand-
cal perspective of ing human behavior and motivating and encouraging employee's toward achieve-
management ment
3) (1940's-1950's) Quantitative Viewpoint- applies quantitative techniques to man-
agement
14. What are the 1) Systems Viewpoint- regards the organization as systems of interrelated parts
3 contemporary that operate together to achieve common purpose
viewpoints of 2) Contingency Viewpoint- emphasizes that a manager's approach should vary
the contempo- according to, be contingent, on the individual, or the environmental situation
rary perspective 3) The Quality- Management Viewpoint - 3 approaches
of management
15. What are the 1) Quality Control- strategy for minimizing errors by managing each state of
3 approaches production
to The Quali- 2) Quality Assurance - focuses on performance of workers, urging employee's to
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Guide Practice Questions and
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MGMT 303 Midterm Study Guide
Study online at https://quizlet.com/_79h41f
1. What is the defi- M
Øanagement is the pursuit of organizational goals efficiently and effectively by
nition of Manage- integrating the work of people through planning, organizing, leading, controlling
ment? the organization resources.
2. What is the ØEfficient- to use resources like people, money raw materials and the like wisely and
difference be- cost effective.
tween and ef- ØEffective - achieve results, to make right decisions, and to successfully carry them
ficient manager out so that they achieve the organizational goals.
and an effective
one?
3. What are the four ØPlanning - you set goals and decide how to achieve them
functions of man- ØOrganizing - you arrange task, people, and other resources to accomplish the
agement? work
ØControlling - you monitor performance, compare it with goals and take corrective
action as needed
ØLeading- you motivate, direct and otherwise influence people to work hard to
achieve organizational goals
4. What are the re- - You understand how to deal with organization from the outside
wards of being an - you understand how to relate to your supervisors
exceptional man- - you understand how to interact with co workers
ager? - you understand how to manage yourself in the work place
- You and employees understand a sense of accomplishment
- you can stretch your abilities and magnify your range
- you can build a catalog of successful products or services
- you can become a mentor and help others
5. What are the - Competitive advantage- staying ahead of rivals
challenges of be- - Diversity- future wont resemble the past
ing an exception- - Globalization- expanding management universe\
al manager - Information Technology - dealing with new normal
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MGMT 303 Midterm Study Guide
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- Ethical standards
- Sustainability - business of green
- Managing your own happiness and meaningfulness
6. What are the 4 1) Top managers
levels of manage- 2) Middle Managers
ment? 3) First Line Managers
4) Team Leader
7. Define each of ØTop Manager - make long term decisions about overall direction of the organiza-
the 4 levels of tion and establish objectives, policies, and strategies
management ØMiddle Managers - implement policies and plans of top managers above them
and supervise and coordinate the activities of first line managers
ØFirst Line Managers - make shot term operating decisions, directing daily task of
non-managerial personnel
ØTeam Leader- a manager who is responsible for facilitating team activities toward
achieving key results.
8. Difference be- Functional - responsible for just one activity ( director of finance)
tween Function General - Responsible for several organizational activities ( executive vice presi-
and General dent)
Manager
9. What skills and 1) Technical Skills - job specific knowledge needed to perform well in a specialized
roles do man- field
agers need? 2) Conceptual Skills - ability to think analytically, to visualize organization as a whole,
understand how parts work together
3) Human (Soft) skills - ability to work well in cooperation with other people to get
things done, motivate, inspire trust, communicate with others
10. What are the - ability to motivate and engage others
most valued - ability to communicate
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MGMT 303 Midterm Study Guide
Study online at https://quizlet.com/_79h41f
traits in man- - work experience outside of USA
agers - high energy levels to meet demand of global travel 24/7
11. What are some - relies on more verbal than written communication
manager roles - manager works long hours at intense pace
- managers work is characterized by fragmentation, brevity, and variety
12. What types of 1) interpersonal roles - managers interact with people inside and outside of their
roles do man- work ( liaison, leader, figurehead)
agers hold? 2) Informational roles - managers receive and communicate information (monitor,
dissemination, and spokesperson)
3) Decisional roles - managers use information to make decision to solve problems
or take advantage of opportunities. (entrepreneur, disturbance handler, resource
allocate, negotiator)
13. What are the 1) (1911-1947) Classical viewpoint- emphasis on ways to manage work more
3 historical view- efficiently
points of histori- 2) (1913-1950's) Behavioral Viewpoint - emphasis on importance of understand-
cal perspective of ing human behavior and motivating and encouraging employee's toward achieve-
management ment
3) (1940's-1950's) Quantitative Viewpoint- applies quantitative techniques to man-
agement
14. What are the 1) Systems Viewpoint- regards the organization as systems of interrelated parts
3 contemporary that operate together to achieve common purpose
viewpoints of 2) Contingency Viewpoint- emphasizes that a manager's approach should vary
the contempo- according to, be contingent, on the individual, or the environmental situation
rary perspective 3) The Quality- Management Viewpoint - 3 approaches
of management
15. What are the 1) Quality Control- strategy for minimizing errors by managing each state of
3 approaches production
to The Quali- 2) Quality Assurance - focuses on performance of workers, urging employee's to
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