LENOVO RESOURCES (RWSW202) QUESTIONS
Which document provides the list of parts that are classified as CRUs? - Answers-
Hardware Maintenance Manual
A customer needs to look up tips for proper machine use in the user guide for their
product. They do not know where to find the user guide. Where should you tell them to
look? - Answers- On the Lenovo Support website Documentation page for their
product.
Which of the following are resources customers should use to resolve Lenovo product
issues on their own? (Select all that apply) - Answers- User Guide and Lenovo Service
YouTube channel
You are using Lenovo SmartFind to search for accessories for a product. Which filters
can you apply to your search? (Select all that apply) - Answers- Category, Solution
Type, and Machine Type Model Number
You are working on a Lenovo ThinkPad W541 that will not connect to any wireless
networks. You have determined that the problem is most likely a defective WLAN card.
You have never worked on a system like the W541 and you want to find training for this
system. Where is the best place to find this training? - Answers- Lenovo Learning
Recovery media can be a set of DVDs or a USB key. What do recovery media typically
contain? - Answers- An archive of the Lenovo Preload for the customer's system.
Which of the following documents contains a detailed FRU list for a Lenovo computer? -
Answers- Hardware Maintenance Manual (HMM)
What are replacement parts that are determined to be simple enough for a non-trained
person to remove and replace? - Answers- Customer Replaceable Units
Which document should you use to find valuable information on error codes and parts
lists as well as removing and replacing FRUs? - Answers- Hardware Maintenance
Manual (HMM)
What does the Digital Download Recovery Service allow customers to do? - Answers-
Download Windows 10 recovery media for Think products.
Where can a technician find the Hardware Maintenance Manual (HMM) for a particular
Lenovo Computer? - Answers- PSREF sheets.
What can the Lenovo Service YouTube channel help customers with? - Answers-
Performing CRU replacements on their own.
Which document provides the list of parts that are classified as CRUs? - Answers-
Hardware Maintenance Manual
A customer needs to look up tips for proper machine use in the user guide for their
product. They do not know where to find the user guide. Where should you tell them to
look? - Answers- On the Lenovo Support website Documentation page for their
product.
Which of the following are resources customers should use to resolve Lenovo product
issues on their own? (Select all that apply) - Answers- User Guide and Lenovo Service
YouTube channel
You are using Lenovo SmartFind to search for accessories for a product. Which filters
can you apply to your search? (Select all that apply) - Answers- Category, Solution
Type, and Machine Type Model Number
You are working on a Lenovo ThinkPad W541 that will not connect to any wireless
networks. You have determined that the problem is most likely a defective WLAN card.
You have never worked on a system like the W541 and you want to find training for this
system. Where is the best place to find this training? - Answers- Lenovo Learning
Recovery media can be a set of DVDs or a USB key. What do recovery media typically
contain? - Answers- An archive of the Lenovo Preload for the customer's system.
Which of the following documents contains a detailed FRU list for a Lenovo computer? -
Answers- Hardware Maintenance Manual (HMM)
What are replacement parts that are determined to be simple enough for a non-trained
person to remove and replace? - Answers- Customer Replaceable Units
Which document should you use to find valuable information on error codes and parts
lists as well as removing and replacing FRUs? - Answers- Hardware Maintenance
Manual (HMM)
What does the Digital Download Recovery Service allow customers to do? - Answers-
Download Windows 10 recovery media for Think products.
Where can a technician find the Hardware Maintenance Manual (HMM) for a particular
Lenovo Computer? - Answers- PSREF sheets.
What can the Lenovo Service YouTube channel help customers with? - Answers-
Performing CRU replacements on their own.
