COMPREHENSIVE GUIDE TO PGA 3.0 Level 2 Test Questions 2024/2025

What department is considered the core business unit? - correct answergolf operation From a functional perspective, a vendor is what kind of resource? - correct answerfinancial resource What must exist for a facility to have a positive culture? - correct answerresources What would a typical organizational chart of a golf operation show? - correct answerstaff roles & the relationships between them What is the most likely determinant of the complexity of a facility's organizational chart? - correct answersize of facility and number of resources Staff is considered a tangible resource? - correct answertrue What intangible resource is key to enabling and facilitating peak performance? - correct answerculture How can facilities foster a positive culture? - correct answeropen communication and discussion "Identify staffing needs" is ones of the staff management roles in running a golf operation - correct answertrue High-performance profiling is a tool that can be used to communicate a uniform set of facility-wide expectations for all employees - correct answertrue What should a manager consider when determining the number of employees needed to run an operation? - correct answerhuman resources it will take What is the advantage of asking open-ended questions during the interview process? - correct answerlead to unbiased answers Reduced training needs is one of the anticipated benefits of adopting new point of sale system technology - correct answerfalse What is the first step in acquiring a new technology-based system? - correct answerassess facility needs Why should employees be involved in creating and revising policies or procedures? - correct answerencourages staff to buy-in to the guidelines it sets out Promotion is one of the four "Ps" of marketing - correct answertrue What does the American Marketing Association refer to as a name, term, sign, symbol or design, or combination of them intended to identify the goods and services of a seller? - correct answerbrand Pace of play policies are an effective means for controlling the demand curve for the use of perishable tee times - correct answertrue What does yield management allow? - correct answerallows facility to maximize the total number of rounds available each day What term would be considered an important metric for monitoring performance against budget? - correct answervariance What can yield management predict? - correct answerdemand What is the formula for developing a yield management report for a given period? - correct answerrounds played/potential rounds x 100 = yield% Why is monitoring performance considered a two-part process? - correct answermetrics and staff service quality What is the yield percentage if a facility sells 180 of 240 available tee times? - correct answer75% Managing by walking around is the most effective when organizational protocols are observed, such as, limiting conversation to their direct reports - correct answerfalse