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Glynco Midterm Study Guide
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Glynco Midterm Study Guide
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1. Diversity recognizing and responding to the needs of different cultures within the work-
force to maximize retention and productivity while maintaining effective working
relationships
2. Diversity In- National origin, Language, race, color, disability, ethnicity, gender, sex, religion,
cludes: sexual orientation, gender identity socioeconomic status, veteran status, family
structure.
3. Inclusion Connecting diverse employees to the organization, Diversity without Inclusion
leads to employees feeling left out.
4. recruitment The BOP makes targeted efforts to recruit a diverse workforce, including those
with disabilities.
5. Managing Diver- -attracting highly qualifies candidates
sity, many bene- -retaining, developing, and advancing best talent within the organization
fits Including: -increasing productivity and efficiency
-creating a good working environment
-Making the BOP an employer of choice
-Supporting the BOP's mission/core ideologies/values
6. culturally skilled recognize and incorporate the value of a diverse correctional environment and
staff members develop strategies to interact with inmates with dramatically different life experi-
ences from their own
7. culturally skilled -examine assumptions before acting
staff members, -treat people as individuals
Additionally: -practice tolerance towards others
8. First impres- "Are often wrong and cannot be relied upon"
sions:
9. Observe: "Take in" Visual information about a person
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10. Draw Conclu- Based on what you observe Plus: stereotypes & cultural filters
sions:
11. stereotypes: inaccurate and rigid belief (generalizations) held about a member of a group
12. cultural filters perceptions are filtered by our norms, attitudes, and values
13. make judge- Our judgements should be subject to a reality check because they're shaped by
ments what WE bring to the situation
14. selective percep- give more attention to the words or actions which validate our first impressions
tion
15. self-fulfilling act towards others according to the way we expect them to respond and in doing
prophecy so, we slant what we say and do in such a way that the results turn out to be exactly
what we expected
16. Ethnocentrism we regard ourselves and our culture, customs, and religion as superior to others
17. hierarchy all humans have five types of needs and the levels are progressive. These needs
motivate behavior. The more an inmate's needs are met, the more stable their
behavior is
18. Low Order needs Most basic and important needs - No effort by inmate required
-physical
-security
19. High Order Not as dire but still very important - requires inmate effort
needs -Social
-Esteem
-Self-Actualization
20. Power Ability to cause an event to happen
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Glynco Midterm Study Guide
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21. authority power to command, determine, influence, or judge
22. Positional Au- Your position (job title)
thority
23. Inner Authority reputation, confidence, how well you know policy, professionalism
-appearance
-knowledge
-consistency
-pride
24. Staff Characteris- -excessively friendly
tics that inmates -gullible, naive, trusting
target: -Insecure, uncomfortable, nervous
-Not knowing/enforcing rules
-Sloppily dressed
-Dressed sexually suggestive
-Shares Personal information/ complaining about job
-Fails to report attempted manipulation
25. Avoiding Manip- -Don't be too soft or too hard, strive to be balanced instead
ulation -Get your information from other staff members NOT inmates
-inform supervisor of manipulation attempts
-Write memos to document manipulation attempts
-Call for assistance immediately if you feel physically threatened
26. Handling Inmate -Give what policy states they can have, BUT also consider their motive for asking.
requests SIZE UP the situation before acting
-Approve the request
-Deny the request
-Follow-up the request by seeking more info than getting back to the inmate
27. PPOL
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Glynco Midterm Study Guide
Practice Questions and
Answers | FLETC & BOP
Exam Prep
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Glynco Midterm Study Guide
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1. Diversity recognizing and responding to the needs of different cultures within the work-
force to maximize retention and productivity while maintaining effective working
relationships
2. Diversity In- National origin, Language, race, color, disability, ethnicity, gender, sex, religion,
cludes: sexual orientation, gender identity socioeconomic status, veteran status, family
structure.
3. Inclusion Connecting diverse employees to the organization, Diversity without Inclusion
leads to employees feeling left out.
4. recruitment The BOP makes targeted efforts to recruit a diverse workforce, including those
with disabilities.
5. Managing Diver- -attracting highly qualifies candidates
sity, many bene- -retaining, developing, and advancing best talent within the organization
fits Including: -increasing productivity and efficiency
-creating a good working environment
-Making the BOP an employer of choice
-Supporting the BOP's mission/core ideologies/values
6. culturally skilled recognize and incorporate the value of a diverse correctional environment and
staff members develop strategies to interact with inmates with dramatically different life experi-
ences from their own
7. culturally skilled -examine assumptions before acting
staff members, -treat people as individuals
Additionally: -practice tolerance towards others
8. First impres- "Are often wrong and cannot be relied upon"
sions:
9. Observe: "Take in" Visual information about a person
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Glynco Midterm Study Guide
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10. Draw Conclu- Based on what you observe Plus: stereotypes & cultural filters
sions:
11. stereotypes: inaccurate and rigid belief (generalizations) held about a member of a group
12. cultural filters perceptions are filtered by our norms, attitudes, and values
13. make judge- Our judgements should be subject to a reality check because they're shaped by
ments what WE bring to the situation
14. selective percep- give more attention to the words or actions which validate our first impressions
tion
15. self-fulfilling act towards others according to the way we expect them to respond and in doing
prophecy so, we slant what we say and do in such a way that the results turn out to be exactly
what we expected
16. Ethnocentrism we regard ourselves and our culture, customs, and religion as superior to others
17. hierarchy all humans have five types of needs and the levels are progressive. These needs
motivate behavior. The more an inmate's needs are met, the more stable their
behavior is
18. Low Order needs Most basic and important needs - No effort by inmate required
-physical
-security
19. High Order Not as dire but still very important - requires inmate effort
needs -Social
-Esteem
-Self-Actualization
20. Power Ability to cause an event to happen
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Glynco Midterm Study Guide
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21. authority power to command, determine, influence, or judge
22. Positional Au- Your position (job title)
thority
23. Inner Authority reputation, confidence, how well you know policy, professionalism
-appearance
-knowledge
-consistency
-pride
24. Staff Characteris- -excessively friendly
tics that inmates -gullible, naive, trusting
target: -Insecure, uncomfortable, nervous
-Not knowing/enforcing rules
-Sloppily dressed
-Dressed sexually suggestive
-Shares Personal information/ complaining about job
-Fails to report attempted manipulation
25. Avoiding Manip- -Don't be too soft or too hard, strive to be balanced instead
ulation -Get your information from other staff members NOT inmates
-inform supervisor of manipulation attempts
-Write memos to document manipulation attempts
-Call for assistance immediately if you feel physically threatened
26. Handling Inmate -Give what policy states they can have, BUT also consider their motive for asking.
requests SIZE UP the situation before acting
-Approve the request
-Deny the request
-Follow-up the request by seeking more info than getting back to the inmate
27. PPOL
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