Glynco Study Guide BOP Midterm Practice Questions and Answers

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Glynco Study Guide BOP
Midterm Practice Questions
and Answers




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Glynco Study Guide BOP Midterm
Study online at https://quizlet.com/_6w3v5g

1. Diversity Responding to the needs of different cultures and occupational groups,maximaiz-
ing rentention and productivity

2. Managing Diver- Maintain diverse workforce that works together in harmony
sity

3. The benefits of Attract highly qualified candidates, retains develop and advances the best talent
a diverse work- in the organization, increases productivity and efficiency, creates an environment
force that works for everyone, makes Bureau of Prison and employee of choice, Support
BOP mission statement

4. 3 Diversity influ- Make observation, Draw conclusion based on observations, stereotype,meaning
ences our im- you see a person based upon past experiences, values and attitude
pressions

5. 6 strategies for Realize the impact of decision and actions, Examine assumption before actions,
dealing with di- Treat people as individuals, Approach diversity as a Win-Win opportunity, No racial
versity profiling, BOP policy-Non discrimination and standards and of employee conduct

6. 10 qualities of Listening
culturally skilled Communication
correctional offi- Comprehension
cers Avoid confrontation
Avoid stereotyping
Avoid rash judgement
Willingness to learn about other cultures
Looks for WIN-WIN
Able to be oneself
Respect other and their opinions

7. Critical thinking Intellectually disciplined process of actively applying,analyzing, and evaluating
information gathered by observation,experience, reflection



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Glynco Study Guide BOP Midterm
Study online at https://quizlet.com/_6w3v5g

8. 7 virtues of criti- 1. Intellectually honest, well informed, want to get it right,no code of silence
cal thinkers 2. Tolerant,flexible,open minded
3. Maturity of judgement-making the right decision at the right time for the right
reasons
4. Organized
5. Analytical -awareness analyzing our surroundings and inmates, and evaluating
the threat level of our environment C.O is internally motivated
6. Self-confidence- make rational decisions
7. Inquisitive-proactive

9. Personal compe- 1. Emotional awareness: knowing internal states, preferences resources
tencies Accurate self- assessment: knowing ones own limit, strengths, and weakness
1. Self Aware-
ness 2. Self control , trustworthiness,consciousness: meets commitment, keep promis-
es and admits mistakes, adaptability-smoothly handles multiple demands and
shifts priorities as needed

3. Achievement drive-strives for improvement, set goals, Commitment your emo-
tional attachment to an organization. Initiative and optimism-seizes opportuni-
2. Self Regula- ties,not afraid to work hard ,positive responses to any situation
tion




3.Motivation

10.


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Glynco Study Guide BOP Midterm
Study online at https://quizlet.com/_6w3v5g

2 Social Intelli- 1. Empathy: understand others feelings and perspectives, Leadership Influences,
gence competen- Service Oriented
cies
2. Social Skills: Communication , Conflict management, Chain of a Command,
Collaboration and Cooperation

11. objectives of Cor- 1. Legal and human control of inmates, ex. Conducting ,count
rectional Super- 2. Protection of life , health , property , and personal safety,sanitation ,security
vision checks
3. Coordination with other parts of the organization
4. Motivate inmates to accomplish task
5. Reinforcement of positive changes in inmates

12. 9 Principles of 1. Know your Job
Correctional Su- 2. Know the limits of your authority
pervision 3. Lead by example
4. Be Firm Fair Consistent
5. Give feedback
6. Communicate information and expectations
7. Reinforce positive behavior
8. Avoid negativism
9. DO NOT THREATEN

13. 3 key elements 1. Sender
of communica- 2. Message-non verbal factor account for 60-70% message we send
tion process 3. Channels:
Sound waves= Verbal
Light waves= non verbal

14. 2 levels of Noises 1. Internal: Mood Attitude

2. Externals: distraction , others sounds



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