Priority Dispatch Exam Questions with
correct Answers
IN norder to become a successful emergency telecommunicator, combination of the
following is required - Correct Answers -training and temperament
If a field unit needs a certain type of assistance, it is usually up to that field unit to
locate, notify, and coordinate the additional resources - Correct Answers -False
The IAED enforces its Code of Ethics by withholding or revoking the certifications of
those who fail to agree to, or uphold, these standards - Correct Answers -True
When faced with an ethical dilemma in the communication center, the ETC should
FIRST - Correct Answers -follow established protocol, procedure, and policy
A procedure that has been highly defined, structured, and placed into a reference
system is known as a - Correct Answers -protocol
In this course the 3 P's refer to - Correct Answers -protocol, procedure, and policy
Wireless internet devices connect to the internet using - Correct Answers -wi-fi
Cell phone networks are divided into specific areas called cells, each with its own -
Correct Answers -antenna
Prior to the development of emergency number technology, either the caller or the
operator had to try to figure out which agency or department emergency call should go
to, based on the caller's location. - Correct Answers -true
What does the acronym TDD stand for - Correct Answers -telecommunications device
for the deaf
What does the acronym VoIP stand for - Correct Answers -Voice over Internet Protocol
The technology that allows an ETC to take an automatic number identification (ANI)
number and "dip" it into an address database is called - Correct Answers -ALI
(automated location idenification)
What does the acronym CAD stand for - Correct Answers -computer aided dispatch
, The total number of emergency calls has increased dramatically due to wireless
technology - Correct Answers -true
In the context of the communication process, the "medium" is - Correct Answers -how
the message is conveyed
In the context of the communication process, "noise" can occur when you are thinking
about something else and essentially blocking out most or all of an incoming message -
Correct Answers -true
Diction refers to - Correct Answers -the choice of words and phrases used to
communicate
It is good practice for ETC's to try to impress callers b using specialized language -
Correct Answers -false
Active listening requires the ETC to tune out distractions and focus on the caller's
message - Correct Answers -true
ETC's are morally, and in many cases legally, obligated to - Correct Answers -ensure
confidentiality of intimate/sensitive information about the caller/patient/victim
Explaining to a caller what is happening and why should be avoided because it wastes
valuable time and increases response times - Correct Answers -false
Given any specific type of incident, there must be no difference in - Correct Answers -
the level of service that each calltaker in the agency provides
A _________ could be a referring agency, an alarm company, or a person that
generally lacks personal, direct knowledge bet was asked or told be someone else to
summon help. - Correct Answers -Fourth-party caller
When the ETC needs to verify address/location information provided by the caller, it is
recommended that the ETC - Correct Answers -ask the caller to repeat the information
For the caller, the perceived response time is often not as long as the actual response
time - Correct Answers -false
The two basic types of customers with whom emergency telecommunicators must
interact are - Correct Answers -internal and external
Public trust is fragile and can be severely impaired by one negative experience - Correct
Answers -True
correct Answers
IN norder to become a successful emergency telecommunicator, combination of the
following is required - Correct Answers -training and temperament
If a field unit needs a certain type of assistance, it is usually up to that field unit to
locate, notify, and coordinate the additional resources - Correct Answers -False
The IAED enforces its Code of Ethics by withholding or revoking the certifications of
those who fail to agree to, or uphold, these standards - Correct Answers -True
When faced with an ethical dilemma in the communication center, the ETC should
FIRST - Correct Answers -follow established protocol, procedure, and policy
A procedure that has been highly defined, structured, and placed into a reference
system is known as a - Correct Answers -protocol
In this course the 3 P's refer to - Correct Answers -protocol, procedure, and policy
Wireless internet devices connect to the internet using - Correct Answers -wi-fi
Cell phone networks are divided into specific areas called cells, each with its own -
Correct Answers -antenna
Prior to the development of emergency number technology, either the caller or the
operator had to try to figure out which agency or department emergency call should go
to, based on the caller's location. - Correct Answers -true
What does the acronym TDD stand for - Correct Answers -telecommunications device
for the deaf
What does the acronym VoIP stand for - Correct Answers -Voice over Internet Protocol
The technology that allows an ETC to take an automatic number identification (ANI)
number and "dip" it into an address database is called - Correct Answers -ALI
(automated location idenification)
What does the acronym CAD stand for - Correct Answers -computer aided dispatch
, The total number of emergency calls has increased dramatically due to wireless
technology - Correct Answers -true
In the context of the communication process, the "medium" is - Correct Answers -how
the message is conveyed
In the context of the communication process, "noise" can occur when you are thinking
about something else and essentially blocking out most or all of an incoming message -
Correct Answers -true
Diction refers to - Correct Answers -the choice of words and phrases used to
communicate
It is good practice for ETC's to try to impress callers b using specialized language -
Correct Answers -false
Active listening requires the ETC to tune out distractions and focus on the caller's
message - Correct Answers -true
ETC's are morally, and in many cases legally, obligated to - Correct Answers -ensure
confidentiality of intimate/sensitive information about the caller/patient/victim
Explaining to a caller what is happening and why should be avoided because it wastes
valuable time and increases response times - Correct Answers -false
Given any specific type of incident, there must be no difference in - Correct Answers -
the level of service that each calltaker in the agency provides
A _________ could be a referring agency, an alarm company, or a person that
generally lacks personal, direct knowledge bet was asked or told be someone else to
summon help. - Correct Answers -Fourth-party caller
When the ETC needs to verify address/location information provided by the caller, it is
recommended that the ETC - Correct Answers -ask the caller to repeat the information
For the caller, the perceived response time is often not as long as the actual response
time - Correct Answers -false
The two basic types of customers with whom emergency telecommunicators must
interact are - Correct Answers -internal and external
Public trust is fragile and can be severely impaired by one negative experience - Correct
Answers -True
