EFD Test Prep Questions with correct
Answer
Emergency Fire Dispatcher (EFD) - Correct Answers -Systematically collect, record,
and utilize a comprehensive range of Fire Department related information received from
the caller.
Roles and Responsibilities of the EFD - Correct Answers -> Gather relevant information
> Providing dispatch Life Support (DLS) Instructions to callers.
> Prioritizing Calls
> Dispatching/Allocating resources (output).
During large multiple fire rescue incidents, you should track the following; - Correct
Answers -> Companies involved at the scene of the incident
> Companies in the staging area of the incident
> Companies en route
> Companies available at the stations
> Companies involved in move-up operations
Freelance Instruction - Correct Answers -Instructions that are generally considered to
be beyond the scope of the call takers practice or that are incorrect.
Leading Question - Correct Answers -A question that provides a probable answer to a
question that may lead callers to give the answer they think the call taker wants to hear.
Acceptable Clarifications or Enhancements are appropriate when; - Correct Answers ->
The caller does not understand the scripted protocol question or instruction
> The caller answers ambiguously
> Caller gives unanswered silence
Pre-Question Qualifiers (PQQ's) - Correct Answers -Identify conditional questions and
interactions in the FPDS. Refers to a single question or instruction, the qualifier appears
in parenthesis or brackets at the beginning of the question or instruction.
PDIs - Correct Answers -Post Dispatch Instructions can read scripted but may be
enhanced with a situational or conditional statement so long as the meaning or intent of
the instruction is kept in tact.
Answer
Emergency Fire Dispatcher (EFD) - Correct Answers -Systematically collect, record,
and utilize a comprehensive range of Fire Department related information received from
the caller.
Roles and Responsibilities of the EFD - Correct Answers -> Gather relevant information
> Providing dispatch Life Support (DLS) Instructions to callers.
> Prioritizing Calls
> Dispatching/Allocating resources (output).
During large multiple fire rescue incidents, you should track the following; - Correct
Answers -> Companies involved at the scene of the incident
> Companies in the staging area of the incident
> Companies en route
> Companies available at the stations
> Companies involved in move-up operations
Freelance Instruction - Correct Answers -Instructions that are generally considered to
be beyond the scope of the call takers practice or that are incorrect.
Leading Question - Correct Answers -A question that provides a probable answer to a
question that may lead callers to give the answer they think the call taker wants to hear.
Acceptable Clarifications or Enhancements are appropriate when; - Correct Answers ->
The caller does not understand the scripted protocol question or instruction
> The caller answers ambiguously
> Caller gives unanswered silence
Pre-Question Qualifiers (PQQ's) - Correct Answers -Identify conditional questions and
interactions in the FPDS. Refers to a single question or instruction, the qualifier appears
in parenthesis or brackets at the beginning of the question or instruction.
PDIs - Correct Answers -Post Dispatch Instructions can read scripted but may be
enhanced with a situational or conditional statement so long as the meaning or intent of
the instruction is kept in tact.
