SOCIAL MEDIA CERTIFICATION FINAL EXAM
| NEWEST ACTUAL EXAM COMPLETE
QUESTIONS AND VERIFIED ANSWERS
GRADED A+ | 100% PASS | 2025 UPDATE!
True Or False? Evaluating The Team Dynamics And How Each Member
Did In The Crisis Along With Analyzing The Reactions, KPIs, And Overall
Response To The Crisis Happens During The Response Stage. - ✔✔✔
Correct Answer > False
There Are Certain Actions That Need To Be Taken Into Consideration
For A Social Media Crisis. What's An Action You Should Avoid?
a)Pausing marketing emails
b)Sending out promotional sponsored posts and tweets during a crisis
c)Assessing the planned blogging and campaign schedule for
appropriateness
d)Creating a blog post to address the situation as needed - ✔✔✔
Correct Answer > b)Sending out promotional sponsored posts and
tweets during a crisis
,How Can Social Media Listening Increase Customer Advocacy?
a)Responding only to positive social posts and re-sharing them tells the
rest of your followers how great you are.
b)Responding only to negative social posts with helpful, knowledgeable
responses shows that you care.
c)Responding to social posts—whether they're positive or negative—
shows that you're listening, and your customers are being heard.
d)Responding to a social post within one hour shows that your
company is full of social- savvy whipper snappers. - ✔✔✔ Correct
Answer > c)Responding to social posts—whether they're positive or
negative— shows that you're listening, and your customers are being
heard.
There Are Many Benefits To Having A Social Media Strategy. Which
Answer Is NOT One Of Them?
a)Social media helps you expand your other marketing efforts.
b)Social media helps you attract buyers.
,c)Social media helps you send better emails.
d)Social media is a key driver for word-of-mouth marketing. - ✔✔✔
Correct Answer > c)Social media helps you send better emails.
On Which Social Network Should You Share Content Most Frequently?
a)Facebook
b)LinkedIn
c)Twitter
d)Pinterest - ✔✔✔ Correct Answer > c)Twitter
Which KPI Is Most Likely To Be A Vanity Metric?
a)Reach
b)Engagement
, c)Return on Investment (ROI)
d)Retention and loyalty - ✔✔✔ Correct Answer > a)Reach
Which Of These KPIs Demonstrate Engagement? Choose All That Apply
Direct sales revenue from social media
Mentions
Sharing and retweets
Likes or Favorites
Customer satisfaction - ✔✔✔ Correct Answer > Sharing and retweets
Likes or Favorites
What's The Difference Between Social Listening And Social Monitoring?
a)Social listening centralizes conversations about your brand so that
you can join them, while social monitoring measures reputation from
higher- level perspective.
| NEWEST ACTUAL EXAM COMPLETE
QUESTIONS AND VERIFIED ANSWERS
GRADED A+ | 100% PASS | 2025 UPDATE!
True Or False? Evaluating The Team Dynamics And How Each Member
Did In The Crisis Along With Analyzing The Reactions, KPIs, And Overall
Response To The Crisis Happens During The Response Stage. - ✔✔✔
Correct Answer > False
There Are Certain Actions That Need To Be Taken Into Consideration
For A Social Media Crisis. What's An Action You Should Avoid?
a)Pausing marketing emails
b)Sending out promotional sponsored posts and tweets during a crisis
c)Assessing the planned blogging and campaign schedule for
appropriateness
d)Creating a blog post to address the situation as needed - ✔✔✔
Correct Answer > b)Sending out promotional sponsored posts and
tweets during a crisis
,How Can Social Media Listening Increase Customer Advocacy?
a)Responding only to positive social posts and re-sharing them tells the
rest of your followers how great you are.
b)Responding only to negative social posts with helpful, knowledgeable
responses shows that you care.
c)Responding to social posts—whether they're positive or negative—
shows that you're listening, and your customers are being heard.
d)Responding to a social post within one hour shows that your
company is full of social- savvy whipper snappers. - ✔✔✔ Correct
Answer > c)Responding to social posts—whether they're positive or
negative— shows that you're listening, and your customers are being
heard.
There Are Many Benefits To Having A Social Media Strategy. Which
Answer Is NOT One Of Them?
a)Social media helps you expand your other marketing efforts.
b)Social media helps you attract buyers.
,c)Social media helps you send better emails.
d)Social media is a key driver for word-of-mouth marketing. - ✔✔✔
Correct Answer > c)Social media helps you send better emails.
On Which Social Network Should You Share Content Most Frequently?
a)Facebook
b)LinkedIn
c)Twitter
d)Pinterest - ✔✔✔ Correct Answer > c)Twitter
Which KPI Is Most Likely To Be A Vanity Metric?
a)Reach
b)Engagement
, c)Return on Investment (ROI)
d)Retention and loyalty - ✔✔✔ Correct Answer > a)Reach
Which Of These KPIs Demonstrate Engagement? Choose All That Apply
Direct sales revenue from social media
Mentions
Sharing and retweets
Likes or Favorites
Customer satisfaction - ✔✔✔ Correct Answer > Sharing and retweets
Likes or Favorites
What's The Difference Between Social Listening And Social Monitoring?
a)Social listening centralizes conversations about your brand so that
you can join them, while social monitoring measures reputation from
higher- level perspective.
