Productivity - Answers Output divided by Inputs
Product focused operations - Answers high degree of automation and low labor cost
Center of gravity method - Answers used in determining the geographical location by minimizing
shipping cost
Location Break-even-analysis - Answers selects location with the minimum total cost
Design Capacity - Answers Maximum capacity the process is designed for
Effective Capacity - Answers output level the management expects to achieve
What is a Business Plan? - Answers a document that describes how management business strategy will
be accomplished
Mission statement - Answers tells an organization where it is going
Strategy - Answers tells organization how to get there
The Operations Plan - Answers An action plan for delivering goods and services
Process focus - Answers Organized around specific process
Repetitive focus - Answers Organized as assembly lines
Product focus - Answers Organized by product
Mass customization - Answers fast low cost customized order
Value-Stream Mapping (VSM) - Answers Where value is added in the entire production process
Drivers of Globalization - Answers Communication, rapid transportation
Location Decisions - Answers Political, Cultural, Location, Labor, Supplies, Exchange rates
Labor cost per unit - Answers Labor cost per day/ Productivity (units per day)
Tangible - Answers easily measured cost such as utilities, labor, materials, taxes
Intangible - Answers not as easy to quantify and include education, public transportation, community
Clustering of Companies - Answers Natural resources of land and climate, talent resources, hot spot,
location, talent pool
Capacity - Answers The throughput, or the number of units a facility can hold, receive, store or produce
in a period of time