NR226 WEEK 1 & 2 EXAM QUESTIONS WITH
CORRECT ANSWERS
Which type of nurses make the best communicators? - VERIFIED ANSWER✔✔-Ones who develop critical
thinking skills
Perception is influenced by which three things? - VERIFIED ANSWER✔✔-The five senses, culture, and
education
Define perceptual bias - VERIFIED ANSWER✔✔-human tendencies that interfere with accurately
perceiving and interpreting messages from others.
What can help overcome perceptual bias? - VERIFIED ANSWER✔✔-Critical thinking
What are the 6 levels of communication? - VERIFIED ANSWER✔✔-Intrapersonal: occurs within an
individual
Interpersonal: one-to-one interaction between two people
Transpersonal: interaction within a person's spiritual domain
Small group: interactions with a small number of people
Public: interaction with an audience
Electronic
What are the elements of the communication process? - VERIFIED ANSWER✔✔-Referent: motivates one
to communicate with another
, Sender and receiver: one who encodes and decodes the message
Message: content of the message
Channels: means of conveying and receiving messages
Feedback: message the receiver returns
Interpersonal variables: factors that influence communication
Environment: the setting for sender-receiver interactions
What are the 4 phases of the helping nurse-patient relationship? - VERIFIED ANSWER✔✔-Preinteraction
phase
Orientation phase
Working phase
Termination phase
Therapeutic communication and active listening is part of which step of the nursing process? - VERIFIED
ANSWER✔✔-Implementation
Specific responses that encourage the expression of feelings and ideas and convey acceptance and
respect - VERIFIED ANSWER✔✔-Therapeutic communication techniques
List some therapeutic communication techniques - VERIFIED ANSWER✔✔-Sharing empathy, providing
information, clarifying, focusing, validation, self-disclosure, confrontation
CORRECT ANSWERS
Which type of nurses make the best communicators? - VERIFIED ANSWER✔✔-Ones who develop critical
thinking skills
Perception is influenced by which three things? - VERIFIED ANSWER✔✔-The five senses, culture, and
education
Define perceptual bias - VERIFIED ANSWER✔✔-human tendencies that interfere with accurately
perceiving and interpreting messages from others.
What can help overcome perceptual bias? - VERIFIED ANSWER✔✔-Critical thinking
What are the 6 levels of communication? - VERIFIED ANSWER✔✔-Intrapersonal: occurs within an
individual
Interpersonal: one-to-one interaction between two people
Transpersonal: interaction within a person's spiritual domain
Small group: interactions with a small number of people
Public: interaction with an audience
Electronic
What are the elements of the communication process? - VERIFIED ANSWER✔✔-Referent: motivates one
to communicate with another
, Sender and receiver: one who encodes and decodes the message
Message: content of the message
Channels: means of conveying and receiving messages
Feedback: message the receiver returns
Interpersonal variables: factors that influence communication
Environment: the setting for sender-receiver interactions
What are the 4 phases of the helping nurse-patient relationship? - VERIFIED ANSWER✔✔-Preinteraction
phase
Orientation phase
Working phase
Termination phase
Therapeutic communication and active listening is part of which step of the nursing process? - VERIFIED
ANSWER✔✔-Implementation
Specific responses that encourage the expression of feelings and ideas and convey acceptance and
respect - VERIFIED ANSWER✔✔-Therapeutic communication techniques
List some therapeutic communication techniques - VERIFIED ANSWER✔✔-Sharing empathy, providing
information, clarifying, focusing, validation, self-disclosure, confrontation
