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Society - ✔✔A community, nations, or broad grouping of people having
common traditions, institutions, and collective activities and interests
Culture - ✔✔The characteristic features of everyday life shared by people
in a particular place or time
Business culture - ✔✔The norms, values, and beliefs that pertain to all
aspects of doing business in a culture.
Language used while conducting business informs how we view tasks,
accomplish goals, and build relationships
emotional literacy - ✔✔the capacity to perceive and to express feelings,
especially as they surround intimate relationships
Discourse - ✔✔Written or spoken communication or debate
Learned behavior
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, code switch - ✔✔We use different vocab and ways of
speaking/communicating in different situations and with different people
Workplace alienation - ✔✔Feeling disconnected from co-workers, because
business relationships lack intimacy we're accustomed to outside of work
Metaphor - ✔✔figure of speech comparing two different things
Idioms - ✔✔words and phrases that mean something different from the
literal meanings of the words (it's a dog eat dog world)
Reciprocity - ✔✔Mutual benefit
zero-sum game - ✔✔a situation in which one person's gain is another's
loss
Individualism - ✔✔giving priority to one's own goals over group goals and
defining one's identity in terms of personal attributes rather than group
identifications
Collectivism - ✔✔giving priority to the goals of one's group (often one's
extended family or work group) and defining one's identity accordingly
emotional intelligence - ✔✔The ability to understand, manage, and
effectively express one's own feelings as well as engage and navigate
successfully with those of others
empathy - ✔✔the ability to understand and share the feelings of another
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©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.