©FYNDLAY.
MNO 3370 Midterm SMU Exam Questions
And Answers 100% Verified.
Define OB - Ans✔✔the actions of individuals and groups in an org
Explain the strategic approach to OB - Ans✔✔involves managing and organizing peoples
knowedge and skills effectively to gain competititve advanatage
3 factors of strategic OB approach - Ans✔✔Org (culture), interpersonal, individual
describe nature of human capital - Ans✔✔the skills, knowledge, and general attributes of the
poeple in an org
how is human capital a source of competitive advantage for an org - Ans✔✔perform better than
competitirs, perform in a way that competitorst cant. have VIRN human capital
what is VIRN - Ans✔✔valuable, imitable, rare, non transferrable
describe positive OB - Ans✔✔nurtures individual strenghts.
how can positive OB contribute to associates productivity - Ans✔✔helps people be self
confident, optimism, reslieience. Self-efficacy. applies emotional intelliegence.
defintion of a high envolvement org - Ans✔✔training and selecting assocaites and giving them
significant decision making power, imformation, compensation
characterisitics of a high envolvement org - Ans✔✔selective hiring, extensive training, deciison
power, information sharing, incentive compensation
importance of high involvement org - Ans✔✔lower turnover, higher growth of org, high job
satisfaction, high customer satisfaction.
shared values of culture in an org - Ans✔✔behaviors, ideas, attitudes, values, traditions
define org diversity - Ans✔✔group of people where differences exist on one or more relevant
dimensions such as gender.
prejudice vs discrimination - Ans✔✔unfair negaitve attitudes vs behavior that results in unequal
treatment of individuals
1
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implicit bias - Ans✔✔deeply embedded stereotypical information stored in human mind that is
accessed subconsiously.
what is affirmative action in diversity managment - Ans✔✔they want to prevent discrimination,
assume indivudals will adapt, focus on retention, doe not address cause of problems, run on a
temporary time frame.
what is diversity management (opposite of affirmative action) - Ans✔✔their purpuse is to create
an inclusive work environement, assumes that managers and org will change to let people in,
focus on assocaites to reach potentail, wants to uncover the roots of the problems, and is ongoing
and wants to make permanent cahgnes.
what is a multicultural org - Ans✔✔the org values culture differences
what is a monolithic org - Ans✔✔an org that is homogeneous
what is a plural org - Ans✔✔diverse workforce and takes steps to be inclusive and respectful of
differences; diversity is tolerated rather than valued
discuss changes that are increasing the importance of managing diversity - Ans✔✔shifts in
population demographics, increasing importance of the service economy, globilazation of
business. (BOEING), new mno methods that require teamwork
why is diversity important for high involvment org - Ans✔✔imrpoves: culture, recruitment,
customer relationships; builds a comeptitve advantage, hetergeneuos teams do better wil
complex challenges, more commitment to org mission.
individual outcomes of high involvement org diveristy - Ans✔✔when people are valued they
have stronger commitment, job involvement increases, high satisfaction
how do leaders create high diversity in high involcment - Ans✔✔build and communicate case
for diversity, ensure fair decision processes and fair outcomes, create VALUE
group outcomes of high diversity - Ans✔✔psoitive effects on decision making, creativity,
hadling complex tasks: COULD HAVE FAULT LINES
org outcomes for high diversity - Ans✔✔better productivity, better return on equity of company,
better market performance.
various roadblocks to managing diversity - Ans✔✔prejudice, discrimination, (modern racism),
stereotyping (implicit bias, social identity)
how to successfully manage diversity - Ans✔✔having leaders that value diveristy, link diversity
to the strategic plan, involve all associates.
define globalization - Ans✔✔unified global economy where national borders mean little
2
MNO 3370 Midterm SMU Exam Questions
And Answers 100% Verified.
Define OB - Ans✔✔the actions of individuals and groups in an org
Explain the strategic approach to OB - Ans✔✔involves managing and organizing peoples
knowedge and skills effectively to gain competititve advanatage
3 factors of strategic OB approach - Ans✔✔Org (culture), interpersonal, individual
describe nature of human capital - Ans✔✔the skills, knowledge, and general attributes of the
poeple in an org
how is human capital a source of competitive advantage for an org - Ans✔✔perform better than
competitirs, perform in a way that competitorst cant. have VIRN human capital
what is VIRN - Ans✔✔valuable, imitable, rare, non transferrable
describe positive OB - Ans✔✔nurtures individual strenghts.
how can positive OB contribute to associates productivity - Ans✔✔helps people be self
confident, optimism, reslieience. Self-efficacy. applies emotional intelliegence.
defintion of a high envolvement org - Ans✔✔training and selecting assocaites and giving them
significant decision making power, imformation, compensation
characterisitics of a high envolvement org - Ans✔✔selective hiring, extensive training, deciison
power, information sharing, incentive compensation
importance of high involvement org - Ans✔✔lower turnover, higher growth of org, high job
satisfaction, high customer satisfaction.
shared values of culture in an org - Ans✔✔behaviors, ideas, attitudes, values, traditions
define org diversity - Ans✔✔group of people where differences exist on one or more relevant
dimensions such as gender.
prejudice vs discrimination - Ans✔✔unfair negaitve attitudes vs behavior that results in unequal
treatment of individuals
1
, ©FYNDLAY.
implicit bias - Ans✔✔deeply embedded stereotypical information stored in human mind that is
accessed subconsiously.
what is affirmative action in diversity managment - Ans✔✔they want to prevent discrimination,
assume indivudals will adapt, focus on retention, doe not address cause of problems, run on a
temporary time frame.
what is diversity management (opposite of affirmative action) - Ans✔✔their purpuse is to create
an inclusive work environement, assumes that managers and org will change to let people in,
focus on assocaites to reach potentail, wants to uncover the roots of the problems, and is ongoing
and wants to make permanent cahgnes.
what is a multicultural org - Ans✔✔the org values culture differences
what is a monolithic org - Ans✔✔an org that is homogeneous
what is a plural org - Ans✔✔diverse workforce and takes steps to be inclusive and respectful of
differences; diversity is tolerated rather than valued
discuss changes that are increasing the importance of managing diversity - Ans✔✔shifts in
population demographics, increasing importance of the service economy, globilazation of
business. (BOEING), new mno methods that require teamwork
why is diversity important for high involvment org - Ans✔✔imrpoves: culture, recruitment,
customer relationships; builds a comeptitve advantage, hetergeneuos teams do better wil
complex challenges, more commitment to org mission.
individual outcomes of high involvement org diveristy - Ans✔✔when people are valued they
have stronger commitment, job involvement increases, high satisfaction
how do leaders create high diversity in high involcment - Ans✔✔build and communicate case
for diversity, ensure fair decision processes and fair outcomes, create VALUE
group outcomes of high diversity - Ans✔✔psoitive effects on decision making, creativity,
hadling complex tasks: COULD HAVE FAULT LINES
org outcomes for high diversity - Ans✔✔better productivity, better return on equity of company,
better market performance.
various roadblocks to managing diversity - Ans✔✔prejudice, discrimination, (modern racism),
stereotyping (implicit bias, social identity)
how to successfully manage diversity - Ans✔✔having leaders that value diveristy, link diversity
to the strategic plan, involve all associates.
define globalization - Ans✔✔unified global economy where national borders mean little
2
