Board Of Pharmacy Exam UPDATED
Questions and CORRECT Answers
5 Steps Of Pick Up - CORRECT ANSWER - 1) Greet the customer
2) Verify customer and prescription info
3) Obtain the prescription (s)
4) Perform pick up procedures
5) Complete the sale
First Fill Counseling Note - CORRECT ANSWER - When an original script is filled, the
Pharmacist discusses the importance of taking the meds
Script Consolidation Note - CORRECT ANSWER - When a patient is not available at
drop-off to discuss an opportunity for consolidation
Guidelines for Answering Customer Questions - CORRECT ANSWER - 1) Drug allergies
2) Drug interactions
3) Potential side effects
4) OTC recommendations
5) Script meds
6) Gen. Healthcare
PSE/E drugs - CORRECT ANSWER - -behind the Pharmacy counter
-need a government issued Id
-18 yrs or older
-allowed 3.6 grams daily
-every 30 days, 9 grams
-you need to validate the ID under fraud fighter
, 6 Steps of Production - CORRECT ANSWER - 1) Print Batch:
-10 labels at a time
-verify NDC & exp. date
2) Retrieve Stock Bottles
-pay attn. to middle four #s
-ensures accuracy
3) Initiate accuracy scan & scan all bottles
4) Place product on production safety zone
5) Count immediately and complete
6) Clear production zone
Partials - CORRECT ANSWER - 1) Don't bill the insurance/no charge
-federal law prohibits collecting payments
2) Offer up to 3 day supply
Quality Assurance - CORRECT ANSWER - The workstation (staffed by a Pharmacist)
where final accuracy checks are completed prior being given to a patient
Production - CORRECT ANSWER - Workstation where scripts are filled accurately and
when promised
Drive Thru - CORRECT ANSWER - Workstation where team member is responsible for
both drop-off and pick up tasks
Drop Off - CORRECT ANSWER - Workstation where customers bring scripts and is the
first interaction
Pick Up - CORRECT ANSWER - Workstation where customers pick up their scripts
Questions and CORRECT Answers
5 Steps Of Pick Up - CORRECT ANSWER - 1) Greet the customer
2) Verify customer and prescription info
3) Obtain the prescription (s)
4) Perform pick up procedures
5) Complete the sale
First Fill Counseling Note - CORRECT ANSWER - When an original script is filled, the
Pharmacist discusses the importance of taking the meds
Script Consolidation Note - CORRECT ANSWER - When a patient is not available at
drop-off to discuss an opportunity for consolidation
Guidelines for Answering Customer Questions - CORRECT ANSWER - 1) Drug allergies
2) Drug interactions
3) Potential side effects
4) OTC recommendations
5) Script meds
6) Gen. Healthcare
PSE/E drugs - CORRECT ANSWER - -behind the Pharmacy counter
-need a government issued Id
-18 yrs or older
-allowed 3.6 grams daily
-every 30 days, 9 grams
-you need to validate the ID under fraud fighter
, 6 Steps of Production - CORRECT ANSWER - 1) Print Batch:
-10 labels at a time
-verify NDC & exp. date
2) Retrieve Stock Bottles
-pay attn. to middle four #s
-ensures accuracy
3) Initiate accuracy scan & scan all bottles
4) Place product on production safety zone
5) Count immediately and complete
6) Clear production zone
Partials - CORRECT ANSWER - 1) Don't bill the insurance/no charge
-federal law prohibits collecting payments
2) Offer up to 3 day supply
Quality Assurance - CORRECT ANSWER - The workstation (staffed by a Pharmacist)
where final accuracy checks are completed prior being given to a patient
Production - CORRECT ANSWER - Workstation where scripts are filled accurately and
when promised
Drive Thru - CORRECT ANSWER - Workstation where team member is responsible for
both drop-off and pick up tasks
Drop Off - CORRECT ANSWER - Workstation where customers bring scripts and is the
first interaction
Pick Up - CORRECT ANSWER - Workstation where customers pick up their scripts
