ABQUARP (HCQM) – Questions With Complete Answers
How is quality defined? Right Ans - no errors, degree of excellence, do
the right thing and do it well. Meeting customers expectations, exceed
expectations.
What is quality mgmt.? Right Ans - examine the process to delivery of
care, the outcomes measured
#plan-do-check-act Right Ans - Walter Shewhart
Edward Deming Right Ans - introduced statistical process to improve
quality
He recognized importance of having accurate and meaningful infor to
improve quality
Demings 7 deadly diseases Right Ans - lack of consistency, emphasis on
short term profits, eval of performanmce,job hopping, excessive medical
cost, excessive liability
Joseph Juran Right Ans - introduced Total Quality Control
Philip Crosby Right Ans - He added financial consequences to quality
performance
Savings are generated by "doing things right the first time"
Quality Mangt. QM Right Ans - approaches to imporving quality
emphasis on preventing errors, empowerment of employees, improve
performance, focus on supplier relationships
Quality Assurance Right Ans - addresses negative outcomes ( sentinel
events). Hx punishment of peers
Quality Improvement Right Ans - improving on outcomes that are
consider satisfactory, get better.
Typically focus on process and systems, no individuals
, Continuous Quality Improvement Right Ans - uses a systematic process,
enhance performance. Looks at processes, not individual. ( ex laparoscopy,
less hospt stay)
Total quality management Right Ans - uses QA, QI, CQM and focuses on
customer desire
Sentinel Event Right Ans - unexpected death, unrelated loss of function,
IP suicide, infant abduction, transfusion rxn, wrong site surgery
Root Cause Analysis Right Ans - Analyzing a sentinel event, must assess
the culture.
Credentialing Right Ans - Key part of QM.Make sure the right person ,
right knowledge in the right position
Risk Mgt. Right Ans - Focus on monetary loss by eliminating negative
outcomes. Includes insurance, pt satisfaction and legal issues.. Improve
documentation. Medical records analysis is very helpful
Ultimate responsibility is the governing body of the hospital.
UR Right Ans - formal review of the consumption of all resources in the
delivery of care., Can be prospective, concurrent or retrospective .Reduce
resources to achieve the same result.
Infection Control Right Ans - Focus on Outcomes, looks at transmission
of illness to providers, staff and visitors. Reduce risk of future infection
Outcome studies Right Ans - important to analyze effectiveness.
Computer generated outcomes best. self report survey are vulnerable to
inaccuracy, single review least reliable.
Peer review Right Ans - An individual c similar training and the one
being reviewed.
1-chart rev
2-patterns
3- peer intervention
How is quality defined? Right Ans - no errors, degree of excellence, do
the right thing and do it well. Meeting customers expectations, exceed
expectations.
What is quality mgmt.? Right Ans - examine the process to delivery of
care, the outcomes measured
#plan-do-check-act Right Ans - Walter Shewhart
Edward Deming Right Ans - introduced statistical process to improve
quality
He recognized importance of having accurate and meaningful infor to
improve quality
Demings 7 deadly diseases Right Ans - lack of consistency, emphasis on
short term profits, eval of performanmce,job hopping, excessive medical
cost, excessive liability
Joseph Juran Right Ans - introduced Total Quality Control
Philip Crosby Right Ans - He added financial consequences to quality
performance
Savings are generated by "doing things right the first time"
Quality Mangt. QM Right Ans - approaches to imporving quality
emphasis on preventing errors, empowerment of employees, improve
performance, focus on supplier relationships
Quality Assurance Right Ans - addresses negative outcomes ( sentinel
events). Hx punishment of peers
Quality Improvement Right Ans - improving on outcomes that are
consider satisfactory, get better.
Typically focus on process and systems, no individuals
, Continuous Quality Improvement Right Ans - uses a systematic process,
enhance performance. Looks at processes, not individual. ( ex laparoscopy,
less hospt stay)
Total quality management Right Ans - uses QA, QI, CQM and focuses on
customer desire
Sentinel Event Right Ans - unexpected death, unrelated loss of function,
IP suicide, infant abduction, transfusion rxn, wrong site surgery
Root Cause Analysis Right Ans - Analyzing a sentinel event, must assess
the culture.
Credentialing Right Ans - Key part of QM.Make sure the right person ,
right knowledge in the right position
Risk Mgt. Right Ans - Focus on monetary loss by eliminating negative
outcomes. Includes insurance, pt satisfaction and legal issues.. Improve
documentation. Medical records analysis is very helpful
Ultimate responsibility is the governing body of the hospital.
UR Right Ans - formal review of the consumption of all resources in the
delivery of care., Can be prospective, concurrent or retrospective .Reduce
resources to achieve the same result.
Infection Control Right Ans - Focus on Outcomes, looks at transmission
of illness to providers, staff and visitors. Reduce risk of future infection
Outcome studies Right Ans - important to analyze effectiveness.
Computer generated outcomes best. self report survey are vulnerable to
inaccuracy, single review least reliable.
Peer review Right Ans - An individual c similar training and the one
being reviewed.
1-chart rev
2-patterns
3- peer intervention
