Medical Office Management Exam
Questions and Answers 100% Solved
SHARE - ✔✔The single most critical factor for an outstanding medical
practice, patient loyalty, can be achieved by embracing principles embodies
in which of the following acronyms?
All of the above - ✔✔Patient loyalty via adoption of the SHARE principles
needs to be part of the office culture adopted by which of the following
groups?
Focusing on individual achievement and personal satisfaction in the office
setting - ✔✔Which of the following would NOT be an appropriate
management philosophy to achieve the goals of an outstanding medical
practice?
patient registration - ✔✔The first step I the flow of work in a modern
medical office is...?
established - ✔✔If a patient has been seen by a physician in the same
practice and the same specialty within the past 3 years, or if a physician
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,from the practice has seen the patient previously in the hospital, the patient
is termed...?
Voice recognition technology - ✔✔Which of the following technologies is
used by some physicians to dictate directly into a laptop or other device ad
then to print out the report generated by the software to file in the paper
record?
International Classification of Diseases (ICD) - ✔✔The resource containing
codes that describe the conditions that required the services and support
the medical necessity of the procedures rendered by the practice is called
...
Claims clearinghouse - ✔✔Many claims are sent to payers electronically in
batches, so once the practice management system is updated, the claims
in an queue waiting for transmission to a(n)...?
The biller checks to see if the patient is still eligible under that payer's plan -
✔✔Which of the following does NOT occur after the submission of a claim?
RHIA, RHIT, RN - ✔✔In a mid-sized practice, the office or practice
administrator ideally has a college degree, medical office supervisory
experience, and which of the following credentials?
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, Superbill - ✔✔With regard to use of coders and billers, a practice should
consider using an RHIT, a certified coder, specialist, Physician - based
(CCS-P) or a certified professional coder (CPC) unless thay practice uses
an...
medical necessity - ✔✔The coder-biller can sometimes function as an
auditor to investigate a case where the physician maybe questioned as to
the _____ of a billed procedure.
work under the supervision of a physician who must be immediately
available - ✔✔Generally, when a physician assistant (PA) or an advanced
registered nurse practitioner (ARNP) is employed by a practice these
professionals...
patient centric - ✔✔a receptionist with excellent people skills is often the
first person to impress the patient that the practice is...
proactive - ✔✔An office or practice administrator who stays tuned to the
external environment so that he or she can start planning for changes and
obtaining early input from the staff before new mandates must be
implemented is often characterized as being
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
Questions and Answers 100% Solved
SHARE - ✔✔The single most critical factor for an outstanding medical
practice, patient loyalty, can be achieved by embracing principles embodies
in which of the following acronyms?
All of the above - ✔✔Patient loyalty via adoption of the SHARE principles
needs to be part of the office culture adopted by which of the following
groups?
Focusing on individual achievement and personal satisfaction in the office
setting - ✔✔Which of the following would NOT be an appropriate
management philosophy to achieve the goals of an outstanding medical
practice?
patient registration - ✔✔The first step I the flow of work in a modern
medical office is...?
established - ✔✔If a patient has been seen by a physician in the same
practice and the same specialty within the past 3 years, or if a physician
1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
,from the practice has seen the patient previously in the hospital, the patient
is termed...?
Voice recognition technology - ✔✔Which of the following technologies is
used by some physicians to dictate directly into a laptop or other device ad
then to print out the report generated by the software to file in the paper
record?
International Classification of Diseases (ICD) - ✔✔The resource containing
codes that describe the conditions that required the services and support
the medical necessity of the procedures rendered by the practice is called
...
Claims clearinghouse - ✔✔Many claims are sent to payers electronically in
batches, so once the practice management system is updated, the claims
in an queue waiting for transmission to a(n)...?
The biller checks to see if the patient is still eligible under that payer's plan -
✔✔Which of the following does NOT occur after the submission of a claim?
RHIA, RHIT, RN - ✔✔In a mid-sized practice, the office or practice
administrator ideally has a college degree, medical office supervisory
experience, and which of the following credentials?
2
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
, Superbill - ✔✔With regard to use of coders and billers, a practice should
consider using an RHIT, a certified coder, specialist, Physician - based
(CCS-P) or a certified professional coder (CPC) unless thay practice uses
an...
medical necessity - ✔✔The coder-biller can sometimes function as an
auditor to investigate a case where the physician maybe questioned as to
the _____ of a billed procedure.
work under the supervision of a physician who must be immediately
available - ✔✔Generally, when a physician assistant (PA) or an advanced
registered nurse practitioner (ARNP) is employed by a practice these
professionals...
patient centric - ✔✔a receptionist with excellent people skills is often the
first person to impress the patient that the practice is...
proactive - ✔✔An office or practice administrator who stays tuned to the
external environment so that he or she can start planning for changes and
obtaining early input from the staff before new mandates must be
implemented is often characterized as being
3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
