MA100 Study Outline 2 Exam Questions
and Answers 100% Guaranteed Pass
What is the difference between empathy and sympathy? - Answer-Empathy is the
capacity to make an emotional connection with another person's feelings without
allowing the emotional connection to become overpowering.
Sympathy is defined as experiencing the same emotions as another. Sympathy is often
accompanied by a feeling of pity.
How can a medical assistant show empathy toward patients? - Answer-The medical
assistant must be sensitive to the feelings patients have when they go through the
medical office routine. It is important the medical assistant to be constantly aware that
strong emotions may arise when individuals experience a threat such as an illness.
What are self-boundaries or personal boundaries? - Answer-include physical, mental,
and spiritual guidelines or limits that a person uses to define how close other people can
come without posing a threat to personal integrity. Self-boundaries indicate a sense of
being separate from others instead of defined and controlled by others.
When interacting with a patient who does not respect physical or emotional boundaries,
what steps can the medical assistant take to maintain boundaries? - Answer-should
always avoid sharing too much personal information, spending time with patients
outside the professional relationship, performing or accepting personal favors, or
abusing the relationship in any other way.
To keep some sense of control, what is important to give a patient that might be
suffering from a serious illness? - Answer-It is important to give the patient choices and
make every effort to accommodate the patient's wishes.
Define anxiety. - Answer-Anxiety is a response to a perceived threat
What is the grieving process? - Answer-Any time a disease causes actual or potential
loss including loss of function as well as loss of life, both the patient and family go
through a fairly predictable sequence of stages
What is hospice? - Answer-is an organization that provides comfort, pain relief, and
personal care for dying patients.
, If a patient discloses the use of a traditional, cultural treatment for an illness, the
treatment should be documented and the physician should ensure what? - Answer-If the
patient can describe traditional treatments, it will be easier for the physician to identify
any practices that might be harmful or that might interfere with prescribed medical
treatments.
What are the examples of dry and moist heat and cold applications? - Answer-1. Dry
heat: heating pad, chemical hot pack
2. Moist heat: hot soak, hot compress
3. Dry cold: ice bag, chemical cold pack
4. Moist cold: cold compress
What are the factors that may cause unfavorable reactions? - Answer-1. The age of the
patient.
2. Location of the application.
3. Impaired circulation.
4. Impaired sensation.
5. Individual tolerance to change in temperature.
What does local heat application cause? - Answer-produces dilation, or an increase in
diameter, of the blood vessels in the area as the body tries to rid itself of excess heat.
Why would heat application be used? - Answer-relieving pain, congestion, muscle
spasms, and inflammation.
How should a patient be instructed to use a heating pad? - Answer-the wires must not
be bent or crushed, Pins must not be inserted into the pad as a means of securing it,
heating pads should not be used over areas that contain moisture, such as wet
dressings.
What does local cold application cause? - Answer-constriction, or a decrease in
diameter, of blood vessels in the area as the body attempts to prevent heat loss
Why would cold applications be used? - Answer-Bruises, minor burns, sprain, strain ,
joints injury, or fracture
How should a patient be instructed to activate a chemical cold pack? - Answer-Shake
the crystals to the bottom of the bag,
squeeze the back firmly with your hands to break their inner water bag
shake the bag vigorously to mix. The content
and Answers 100% Guaranteed Pass
What is the difference between empathy and sympathy? - Answer-Empathy is the
capacity to make an emotional connection with another person's feelings without
allowing the emotional connection to become overpowering.
Sympathy is defined as experiencing the same emotions as another. Sympathy is often
accompanied by a feeling of pity.
How can a medical assistant show empathy toward patients? - Answer-The medical
assistant must be sensitive to the feelings patients have when they go through the
medical office routine. It is important the medical assistant to be constantly aware that
strong emotions may arise when individuals experience a threat such as an illness.
What are self-boundaries or personal boundaries? - Answer-include physical, mental,
and spiritual guidelines or limits that a person uses to define how close other people can
come without posing a threat to personal integrity. Self-boundaries indicate a sense of
being separate from others instead of defined and controlled by others.
When interacting with a patient who does not respect physical or emotional boundaries,
what steps can the medical assistant take to maintain boundaries? - Answer-should
always avoid sharing too much personal information, spending time with patients
outside the professional relationship, performing or accepting personal favors, or
abusing the relationship in any other way.
To keep some sense of control, what is important to give a patient that might be
suffering from a serious illness? - Answer-It is important to give the patient choices and
make every effort to accommodate the patient's wishes.
Define anxiety. - Answer-Anxiety is a response to a perceived threat
What is the grieving process? - Answer-Any time a disease causes actual or potential
loss including loss of function as well as loss of life, both the patient and family go
through a fairly predictable sequence of stages
What is hospice? - Answer-is an organization that provides comfort, pain relief, and
personal care for dying patients.
, If a patient discloses the use of a traditional, cultural treatment for an illness, the
treatment should be documented and the physician should ensure what? - Answer-If the
patient can describe traditional treatments, it will be easier for the physician to identify
any practices that might be harmful or that might interfere with prescribed medical
treatments.
What are the examples of dry and moist heat and cold applications? - Answer-1. Dry
heat: heating pad, chemical hot pack
2. Moist heat: hot soak, hot compress
3. Dry cold: ice bag, chemical cold pack
4. Moist cold: cold compress
What are the factors that may cause unfavorable reactions? - Answer-1. The age of the
patient.
2. Location of the application.
3. Impaired circulation.
4. Impaired sensation.
5. Individual tolerance to change in temperature.
What does local heat application cause? - Answer-produces dilation, or an increase in
diameter, of the blood vessels in the area as the body tries to rid itself of excess heat.
Why would heat application be used? - Answer-relieving pain, congestion, muscle
spasms, and inflammation.
How should a patient be instructed to use a heating pad? - Answer-the wires must not
be bent or crushed, Pins must not be inserted into the pad as a means of securing it,
heating pads should not be used over areas that contain moisture, such as wet
dressings.
What does local cold application cause? - Answer-constriction, or a decrease in
diameter, of blood vessels in the area as the body attempts to prevent heat loss
Why would cold applications be used? - Answer-Bruises, minor burns, sprain, strain ,
joints injury, or fracture
How should a patient be instructed to activate a chemical cold pack? - Answer-Shake
the crystals to the bottom of the bag,
squeeze the back firmly with your hands to break their inner water bag
shake the bag vigorously to mix. The content
