RBS Study Guide
we will exceed our customers' expectations to maximize the long term value of Cintas
for its shareholders and working partners - Question and answerswhat is our principal
objective?
1)principal objective 2)corporate character 3)management systems - Question and
answerswhat are the 3 components of corporate culture?
triple double: double digit revenue growth, double digit net profits, double digit net profit
growth - Question and answerswhat is our mission statement?
1) every Cintas location is injury free 2)all partners are engaged in continuously
improving safety 3)Cintas is recognized as a world class leader in safety and health
performance - Question and answerswhat are the 3 components of our safety vision?
1)aim high in steering 2)get the big picture 3)keep your eyes moving 4)leave yourself an
out 5)make sure they see you - Question and answerswhat are the 5 keys of SMITH
driving?
1) pre-call plan 2)building 3)tour 4)presentation 5)close - Question and answerswhat are
the steps to the sales process/cycle?
1)pre call plan form 2)samples/relevant literature 3)dynamics info - Question and
answerswhat are the steps to pre call plan?
1) set the agenda 2)uncover BM/BO 3)ask program specific questions 4)validate
decision maker & process 5)+/- bias 6)CINTRO - Question and answerswhat are the
steps to building rapport?
1) focus 2) evidence 3) agreement 4) PONC 5) requirement - Question and
answerswhat are the steps of the tour?
1) review requirements 2) present Cintas uniqueness's 3) SAFE - Question and
answerswhat are the steps of the presentation?
1) ask for business 2)handle objections 3) referrals - Question and answerswhat are the
steps to the close?
new presentation X closing ratio X average account size - Question and answerswhat
are the sustained success model components?
Single source solution, adaptable programs, five star service, exclusive partnerships -
Question and answerswhat does SAFE stand for?
RED: emergency (splint)
we will exceed our customers' expectations to maximize the long term value of Cintas
for its shareholders and working partners - Question and answerswhat is our principal
objective?
1)principal objective 2)corporate character 3)management systems - Question and
answerswhat are the 3 components of corporate culture?
triple double: double digit revenue growth, double digit net profits, double digit net profit
growth - Question and answerswhat is our mission statement?
1) every Cintas location is injury free 2)all partners are engaged in continuously
improving safety 3)Cintas is recognized as a world class leader in safety and health
performance - Question and answerswhat are the 3 components of our safety vision?
1)aim high in steering 2)get the big picture 3)keep your eyes moving 4)leave yourself an
out 5)make sure they see you - Question and answerswhat are the 5 keys of SMITH
driving?
1) pre-call plan 2)building 3)tour 4)presentation 5)close - Question and answerswhat are
the steps to the sales process/cycle?
1)pre call plan form 2)samples/relevant literature 3)dynamics info - Question and
answerswhat are the steps to pre call plan?
1) set the agenda 2)uncover BM/BO 3)ask program specific questions 4)validate
decision maker & process 5)+/- bias 6)CINTRO - Question and answerswhat are the
steps to building rapport?
1) focus 2) evidence 3) agreement 4) PONC 5) requirement - Question and
answerswhat are the steps of the tour?
1) review requirements 2) present Cintas uniqueness's 3) SAFE - Question and
answerswhat are the steps of the presentation?
1) ask for business 2)handle objections 3) referrals - Question and answerswhat are the
steps to the close?
new presentation X closing ratio X average account size - Question and answerswhat
are the sustained success model components?
Single source solution, adaptable programs, five star service, exclusive partnerships -
Question and answerswhat does SAFE stand for?
RED: emergency (splint)
